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Home My WebLink AboutItem 02 Mobile Computer Purchase AGENDA ITEM SUMMARY Meeting Date: 10/7/2019 Meeting Type: Regular Meeting Staff Contact/Dept.: Monica Brown Staff Phone No: 541-726-2291 Estimated Time: Consent Calendar S P R I N G F I E L D C I T Y C O U N C I L Council Goals: Strengthen Public Safety by Leveraging Partnerships and Resources ITEM TITLE: PURCHASE OF MOBILE COMPUTERS (MDCs) FOR FIRE SUPPRESSION AND EMS APPARATUS ACTION REQUESTED: Authorize staff to purchase MDCs by utilizing a State of Oregon contract. ISSUE STATEMENT: Essential technology for fire suppression and EMS services have met or exceeded useful life. ATTACHMENTS: Attachment 1: CDW-G Mobile Computer Quote, Specifications and Warranty DISCUSSION/ FINANCIAL IMPACT: Fire and Life Safety (FLS) requests approval to purchase 19 total devices – 7 Getac F110 fully rugged tablets and 12 Getac A140 fully rugged tablet devices with associated peripherals and accessories for a total cost not to exceed $91,585. Together with installation, the cost of the project will exceed $100,000. FLS is currently engaged in sourcing activity for the installation and will request approval for that contract at a later date. This two-step approach is proposed as delivery of the MDCs could take up to eight weeks and the new devices will need to be readied with the computer operating system prior to installation. The proposed MDC purchase will replace the existing MDCs and will continue to utilize ruggedized equipment to meet high durability needs while improving connectivity, ergonomics, device response times, and usability. The devices will be covered by a five year “bumper to bumper” warranty and by Getac’s Expedited Services which will reduce device downtime. These device models were selected after extensive research by Springfield Information Technology staff and pilot testing of multiple devices commonly utilized by fire and EMS personnel. The devices will be purchased pursuant to Oregon IT Hardware VAR Contract (5603). The fiscal year 2020 equipment replacement budget is sufficient to cover this purchase. Staff requests Council authorize the purchase of these 19 MDC. Page 1 of 4 QUOTE CONFIRMATION DEAR SARAH MCVEY, Thank you for considering CDWG for your computing needs. The details of your quote are below. Click here to convert your quote to an order. QUOTE #QUOTE DATE QUOTE REFERENCE CUSTOMER #GRAND TOTAL KTBB061 7/19/2019 SPRINGFIELD GETAC 5180811 $91,583.88 QUOTE DETAILS ITEM QTY CDW#UNIT PRICE EXT. PRICE Getac F110 G4 11.6" Core i7-7500U 16GB RAM 256GB SSD Windows 10 Pro 7 5216641 $2,796.97 $19,578.79 Mfg. Part#: FG41TDKA1HXX F110 G4 Premium, i7-7500U, 11.6inch+Webcam, Win10 x64+16GB, 256GB SSD,Sunlight Readable LCD +TS +stylus,AC Adapter + US Power Cord, Rear Camera, WiFi + BT + GPS + 4G LTE +Passthrough, Low Temp -21C, TPM 2.0,IP65, 3 Year WarrantyContract: Oregon IT Hardware VAR Contract (5603) GETAC PRIORITY CARE PLAN YR 1-5 7 4103199 $0.00 $0.00 Mfg. Part#: GE-SVSYPCP5Y Priority Care Plan - System (Year1,2,3,4,5) Overnight shipping - 2legsElectronic distribution - NO MEDIAContract: Oregon IT Hardware VAR Contract (5603) Getac Bracket Rotating Hand Strap for F110 Tablet 7 5168670 $0.00 $0.00 Mfg. Part#: GMHRXC F110 Bracket w/Rotating Hand Strap &Kickstand (for units w/ FPR or HFRFID or w/o any extra option)Contract: Oregon IT Hardware VAR Contract (5603) GETAC PROTECTION PLUS+EXT WTY 7 3781296 $502.85 $3,519.95 Mfg. Part#: GE-SVTBNFX5Y Bumper-to-Bumper + Extended Warranty - Tablet (Year 1,2,3,4 & 5)Electronic distribution - NO MEDIAContract: Oregon IT Hardware VAR Contract (5603) Havis Vehicle Dock and Replication for Getac F110 Tablet 7 4922709 $436.10 $3,052.70 Mfg. Part#: OHHGTC2113 F110 Havis Vehicle Dock &Replication + TriPass Thru (black),vehicle adapter sold separateContract: Oregon IT Hardware VAR Contract (5603) LIND Vehicle Adapter - power adapter - car 7 4151437 $91.55 $640.85 Mfg. Part#: GAD1L1 UNSPSC: 39121006 LIND 11-16V DC vehicleadapter/charger with Bare WiresContract: Oregon IT Hardware VAR Contract (5603) GETAC A140 I7-6500U 256/16 W10P 12 5654839 $3,287.20 $39,446.40 AIS ATTACHMENT 1, Page 1 of 11 Page 2 of 4 QUOTE DETAILS (CONT.) Mfg. Part#: AE4OTDDAXHBX A140 LTE,Intel Core i7-6500UProcessor 2.5 GHz,W/Webcam,Microsoft Windows 10 Pro x64with 16GB RAM ,256GB SSD,SunlightReadable (LCD+ Touchscreen),US Power Cord,Wifi+BT+GPS+4GLTE+Passthrough,Hard Handle,MicroSD,3 Year Warranty B2BContract: Oregon IT Hardware VAR Contract (5603) GETAC PRIORITY CARE PLAN YR 1-5 12 4103199 $0.00 $0.00 Mfg. Part#: GE-SVSYPCP5Y Priority Care Plan - System (Year1,2,3,4,5) Overnight shipping - 2legsElectronic distribution - NO MEDIAContract: Oregon IT Hardware VAR Contract (5603) GETAC PROTECTION PLUS+EXT WTY 12 3781296 $502.85 $6,034.20 Mfg. Part#: GE-SVTBNFX5Y Bumper-to-Bumper + Extended Warranty- Tablet (Year 1,2,3,4 & 5)Electronic distribution - NO MEDIAContract: Oregon IT Hardware VAR Contract (5603) Getac A140 Veh Docking With Triple Pass 12 5018407 $768.71 $9,224.52 Mfg. Part#: OHHGTC8023 A140 Havis Vehicle Docking W/ Tri-Passthrough,W/ Bracket (Include120W vehicle adapter)Contract: Oregon IT Hardware VAR Contract (5603) Getac TG3 83 Key USB Keyboard with Touchpad 12 5148325 $224.90 $2,698.80 Mfg. Part#: 590GBL000196 TG3 83 KEY, BACKLIT, TOUCHPAD, USB,COILED CORD, NO LOGO, BUNDLED 5 YEARNO-FAULTContract: Oregon IT Hardware VAR Contract (5603) GETAC 25FT COAX ANTENNA CABLE 19 5654841 $153.04 $2,907.76 Mfg. Part#: 590GBL000254 Cell/LTE, WiFi, GNSS, 25ft coax,color black (Threaded bolt)Contract: Oregon IT Hardware VAR Contract (5603) Havis C-MD 207 - mounting component 5 3450508 $65.35 $326.75 Mfg. Part#: C-MD-207 UNSPSC: 31162313 Contract: Oregon IT Hardware VAR Contract (5603) Havis C-MD 312 - mounting component 3 4992232 $287.78 $863.34 Mfg. Part#: C-MD-312 UNSPSC: 31162313 Contract: Oregon IT Hardware VAR Contract (5603) Havis C-HDM 134 - mounting component 3 1910222 $56.34 $169.02 Mfg. Part#: C-HDM-134 UNSPSC: 31162313 Contract: Oregon IT Hardware VAR Contract (5603) Havis C-UMM-101 - mounting component 6 2109132 $46.64 $279.84 Mfg. Part#: C-UMM-101 UNSPSC: 31162313 Contract: Oregon IT Hardware VAR Contract (5603) Havis C-HDM 134 - mounting component 6 1910222 $56.34 $338.04 Mfg. Part#: C-HDM-134 UNSPSC: 31162313 AIS ATTACHMENT 1, Page 2 of 11 Page 3 of 4 QUOTE DETAILS (CONT.) Contract: Oregon IT Hardware VAR Contract (5603) Havis C-MD 202 - mounting kit 6 1897883 $51.36 $308.16 Mfg. Part#: C-MD-202 UNSPSC: 31162313 Contract: Oregon IT Hardware VAR Contract (5603) Havis PKG-PSM-309 Premium - mounting kit 1 4497216 $424.42 $424.42 Mfg. Part#: PKG-PSM-309 UNSPSC: 31162313 Contract: Oregon IT Hardware VAR Contract (5603) Havis C-ADP-110 - mounting component 1 2898032 $13.82 $13.82 Mfg. Part#: C-ADP-110 UNSPSC: 31162313 Contract: Oregon IT Hardware VAR Contract (5603) Havis C-UMM-101 - mounting component 1 2109132 $46.64 $46.64 Mfg. Part#: C-UMM-101 UNSPSC: 31162313 Contract: Oregon IT Hardware VAR Contract (5603) Havis PKG-PSM-342 - mounting kit 2 4481090 $437.93 $875.86 Mfg. Part#: PKG-PSM-342 UNSPSC: 31162313 Contract: Oregon IT Hardware VAR Contract (5603) Havis C-ADP-110 - mounting component 2 2898032 $13.82 $27.64 Mfg. Part#: C-ADP-110 UNSPSC: 31162313 Contract: Oregon IT Hardware VAR Contract (5603) Havis C-UMM-101 - mounting component 2 2109132 $46.64 $93.28 Mfg. Part#: C-UMM-101 UNSPSC: 31162313 Contract: Oregon IT Hardware VAR Contract (5603) Havis C-HDM 305 - mounting component 5 1824391 $91.26 $456.30 Mfg. Part#: C-HDM-305 UNSPSC: 31162313 Contract: Oregon IT Hardware VAR Contract (5603) Havis C-MD 202 - mounting kit 5 1897883 $51.36 $256.80 Mfg. Part#: C-MD-202 UNSPSC: 31162313 Contract: Oregon IT Hardware VAR Contract (5603) PURCHASER BILLING INFO SUBTOTAL $91,583.88 Billing Address:CITY OF SPRINGFIELD IT DEPT225 5TH STACCTS PAYABLESPRINGFIELD, OR 97477-4671Phone: (541) 726-3750 Payment Terms: Request Terms SHIPPING $0.00 SALES TAX $0.00 GRAND TOTAL $91,583.88 DELIVER TO Please remit payments to: Shipping Address:CITY OF SPRINGFIELDSARAH MCVEY 225 5TH STSPRINGFIELD, OR 97477-4671Phone: (541) 726-3750 Shipping Method: DROP SHIP-GROUND CDW Government75 Remittance Drive Suite 1515Chicago, IL 60675-1515 AIS ATTACHMENT 1, Page 3 of 11 Page 4 of 4 Need Assistance? CDWG SALES CONTACT INFORMATION Michael Schlossberg |(866) 224-6418 |mikesch@cdwg.com This quote is subject to CDW’s Terms and Conditions of Sales and Service Projects athttp://www.cdwg.com/content/terms-conditions/product-sales.aspxFor more information, contact a CDW account manager ' 2019 CDWG LLC, 200 N. Milwaukee Avenue, Vernon Hills, IL 60061 | 800.808.4239 AIS ATTACHMENT 1, Page 4 of 11 A140 Large 14” IPS LumiBond® 2.0 sunlight display 6th generation Intel® CoreTM processor Intel HD Graphics 520 Dual hot-swappable battery design Optional integrated 4G LTE broadband wireless 802.11ac next generation WiFi Optional 1D/2D imager barcode reader Industry-leading bumper-to-bumper warranty FULLY RUGGED 14" TABLET Learn more at Getac.com 6th Gen Intel Core Processor. With the latest Intel Core i5 or Intel Core i7 processor, the A140 rugged tablet was Large 14" IPS Display. readable, and offers better contrast and more Designed to Capture.Dual Hot-Swappable Batteries.Bumper-to-Bumper Warranty. Multi-Level Security AIS ATTACHMENT 1, Page 5 of 11 ruggedsales@getac.comwww.getac.com949.681.2900 Getac, Inc.400 Exchange, Ste 100Irvine, CA 92602 V2M06Y17 GETAC A140 Intel vProTM Technology (per CPU options)TPM 2.0 Cable lock slotNIST BIOS compliantSmartcard reader Optional contactless smart card readerOptional Absolute™ DDS software 10/100/1000 base-T Ethernet x 2Intel Dual Band Wireless-AC 8260, 802.11acBluetooth (v4.2)Optional dedicated GPSOptional 4G LTE multi-carrier mobile broadband1 Eight tablet buttons: Windows, Power, Camera Capture, Barcode Reader Trigger, OSDC, Rotation Lock, Volume Up, Volume Down Optional FHD webcam x 1Optional 8MP auto focus camera AC Adapter (65W, 100-240VAC, 50/60Hz) Hot swappable Dual Li-Ion battery (3220mAh) x 2 14.53” x 9.76” x 1.28” (369 x 248 x 32.5mm)5.07lbs (2.3kg)†† Operating Temp: -5.8° F to 140° F / -21°C to 60°CStorage Temp:-60°F to 160°F / -51°C to 71°CHumidity: 95% RH, non-condensing DC in x 1Ethernet x 2 MicroSD USB 3.0 (9-pin) x 2USB 2.0 (4-pin) x 1Docking port (24-pin) x 1Headphone out/Mic-in Combo x 1 HDMI x 1Optional RF antenna pass-through forGPS, WLAN and WWAN 3 Year bumper-to-bumper warranty standard‡ MIL-STD 461G ready2 Optional ANSI/ISA 12.12.01Vibration & drop resistant Windows® 10 Professional(available Windows 7 Professional downgrade option) Intel Core i7-6600U vProTM 2.6GHz processor with Turbo Boost Technology up to 3.4GHz; 4MB Intel Smart Cache Intel Core i7-6500U 2.5GHz processor with Turbo Boost Technology up to 3.1GHz4MB Intel Smart Cache Intel Core i5-6300U vPro 2.4GHz processor with Turbo Boost Technology up to 3.0GHz3MB Intel Smart Cache Intel Core i5-6200U 2.3GHz processor with Turbo Boost Technology up to 2.8GHz3MB Intel Smart Cache 4GB DDR4 expandable to 32GB3 Solid State OPAL 2.0 128GB / 256GB / 512GB† Intel HD Graphics 520 14” TFT LCD HD (1366 x768) 1000 NITs LumiBondTM 2.0 sunlight readable LED displaywith multi-touch technology (hard-tip stylus) Optional 14” IPS TFT LCD FHD (1920 x 1080) 800 NITs LumiBondTM 2.0 sunlight readable LED displaywith multi-touch technology (hard-tip stylus) Optional 1D/2D imager / barcode readerOptional serial port or VGA Optional RFID Ruggedness Operating System CPU Memory Storage VGA Controller Display Expansion Security Communications Keyboard Cameras Power Dimensions andWeight Temperature I/O Interfaces Warranty Copyright 2017, Getac, All Rights Reserved. Getac and the Getac logo are either registered trademarks or trademarks of Getac Technology Corporation in the United States and/or other countries. Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and in other countries. All other trademarks are the property of their respective owners. 1 2 3 memory. † †† ‡ AIS ATTACHMENT 1, Page 6 of 11 F110 Large 11.6” IPS LumiBond® 2.0 sunlight display 7th generation Intel® CoreTM processor Intel HD Graphics 620 Dual hot-swappable battery design Optional integrated 4G LTE broadband wireless 802.11ac next generation WiFi Optional 1D/2D imager barcode reader Industry-leading bumper-to-bumper warranty FULLY RUGGED 11.6" TABLET Learn more at Getac.com 7th Gen Intel Core Processor. With the latest Intel Core i5 or Intel Core i7 processor, the F110 rugged tablet was Large 11.6" IPS Display. readable, and offers better contrast and more Designed to Capture. bar code reader, the F110 is the ideal solution Dual Hot-Swappable Batteries.Bumper-to-Bumper Warranty. Multi-Level Security AIS ATTACHMENT 1, Page 7 of 11 ruggedsales@getac.comwww.getac.com949.681.2900 Getac, Inc.400 Exchange, Ste 100Irvine, CA 92602 V4M09Y17 GETAC F110 Intel vProTM Technology (per CPU options)TPM 2.0 Cable lock slotNIST BIOS compliantOptional IR webcamOptional LF/HF RFID reader Optional smart card readerOptional Absolute™ DDS softwareOptional HDMI-in + smart card reader Intel Dual Band Wireless-AC 8265, 802.11acBluetooth (v4.2)Optional dedicated GPSOptional 10/100/1000 base-T Ethernet (occupies expansion slot)Optional 4G LTE multi-carrier mobile broadband with CA1 Six tablet buttons: Power, Windows, Programmable, Camera Capture/Barcode Reader Trigger, Volume Up & Volume Down AC Adapter (65W, 100-240VAC, 50/60Hz) Hot swappable Dual Li-Ion battery (2160mAH) x 2 (up to 12 hours of battery life)5 12.4” x 8.15” x 0.96” (314 x 207 x 24.5mm)3.08lbs (1.39kg)†† Operating Temp: -5.8° F to 140° F / -21°C to 60°CStorage Temp:-60°F to 160°F / -51.1°C to 71°CHumidity: 95% RH, non-condensing DC in x 1USB 3.0 x 1Docking port x 1Headphone out/Mic-in Combo x 1 HDMI x 1Optional HDMI-in x 1 (w/smart card reader)Optional RF antenna pass-through forGPS, WLAN and WWAN 3 Year bumper-to-bumper warranty standard‡ MIL-STD 461G ready2 Optional ANSI/ISA 12.12.01Vibration & drop resistant Windows® 10 Professional Intel Core i7-7600U vProTM 2.8GHz processor with Turbo Boost Technology up to 3.9GHz; 4MB Intel Smart Cache Intel Core i7-7500U 2.7GHz processor with Turbo Boost Technology up to 3.5GHz4MB Intel Smart Cache Intel Core i5-7300U vPro 2.6GHz processor with Turbo Boost Technology up to 3.5GHz3MB Intel Smart Cache Intel Core i5-7200U 2.5GHz processor with Turbo Boost Technology up to 3.1GHz3MB Intel Smart Cache 4GB DDR4 expandable to 16GB3 Solid State OPAL 2.0 128GB / 256GB / 512GB† Intel HD Graphics 620 11.6” IPS HD (1366x768) 800 NITsLumiBond® 2.0 sunlight readable display with multi-touch technologyOptional digitizer Optional 1D/2D imager barcode reader; orRS232 Port; or 10/100/1000 base-T Ethernet; orMicroSD slot; orUSB 2.0 port; orRS232 Port + 10/100/1000 base-T Ethernet Optional magnetic stripe card reader Optional FHD webcam x 1; orOptional IR webcam x 1Optional 8MP auto focus camera Ruggedness Operating System CPU Memory Storage VGA Controller Display Expansion SlotOptions4 Add-on Modules Webcam Security Communications Keyboard Power Dimensions andWeight Temperature I/O Interfaces Warranty Copyright 2017, Getac, All Rights Reserved. Getac and the Getac logo are either registered trademarks or trademarks of Getac Technology Corporation in the United States and/or other countries. Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and in other countries. All other trademarks are the property of their respective owners. 1 ordered at time of purchase. 2 3 4 5 † †† ‡ AIS ATTACHMENT 1, Page 8 of 11 Getac Five (5) Year Bumper-to-Bumper Warranty Getacʼs warranty obligations for this hardware product are limited to the terms set forth below: Getac, Inc. warrants this Getac-branded rugged computer against defects in materials and workmanship under normal use and damage that occurs due to accidental acts and exposure to environmental conditions for a period of FIVE (5) YEARS from the date of purchase by the original end-user purchaser (“Warranty Period”). This warranty only applies to products sold by Getac or its Authorized Distributors or Dealers and only where the products are used and serviced within North America or its Authorized Service Providersʼ territories. Warranty coverage only applies to service carried out by a Getac Authorized Service Provider. If a hardware defect arises and a valid claim is received within the Warranty Period, at its option and to the extent permitted by law, Getac will either repair the defect at no charge, using new or refurbished replacement parts, or exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. A replacement product or part, including a user- installable part that has been installed in accordance with instructions provided by Getac, assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement product becomes your property and the replaced item becomes Getacʼs property. Parts provided by Getac in fulﬁllment of its warranty obligation must be used in products for which warranty service is claimed. Exclusions and Limitations This Limited Warranty applies only to Getac-branded hardware products manufactured by or for Getac that can be identiﬁed by the “Getac” trademark, trade name, or logo afﬁxed to them. The Limited Warranty does not apply to any non-Getac hardware products, co-branded hardware products (whether or not displaying a “powered by Getac” trademark, trade name, or logo afﬁxed to them) or any software, even if packaged or sold with Getac hardware. Manufacturers, suppliers, or publishers, other than Getac, may provide their own warranties to the end user purchaser, but Getac, in so far as permitted by law, provides their products “as is”. Software distributed by Getac with or without the Getac brand name (including, but not limited to system software) is not covered under this Limited Warranty. Refer to the licensing agreement accompanying the software for details of your rights with respect to its use. Getac does not warrant that the operation of the product will be uninterrupted or error-free. Getac is not responsible for damage arising from failure to follow instructions relating to the productʼs use. Batteries supplied with the product are covered under the warranty for one (1) year from date of purchase. A battery furnished under the warranty is covered for the remaining period of the one year warranty on the original battery or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. The LCD, hard drive, motherboard, and keyboard are limited to one repair/replacement per unit per year for damage that occurs due to accidental acts and exposure to environmental conditions. This warranty does not apply to: (a) loss or theft; (b) ﬁre; (c) submersion; (d) acts of god; (e) acts of war; (f) virus-inﬂicted damage; (g) intentional misuse or abuse; (h) improper maintenance or modiﬁcation by anyone other than Getac or a Getac Authorized Service Provider; (i) a product or part that has been modiﬁed to alter functionality or capability without the written permission of Getac; (j) a product on which any Getac serial number has been removed or defaced; (k) data recovery from hard drive failure; (l) All consumable items; such as screen protection ﬁlms, logo badges, labels, cleaning cloths, carry cases, manuals, cables, straps, belts, holsters, tethers, and harnesses and any other options and accessories not listed above or covered under a separate warranty. (m) to cosmetic damage that does not affect the functionality of the system, including but not limited to scratches, dents and numerals, letters, icons and symbols silkscreened onto unit keycaps and numerals, letters, icons and symbols silkscreened onto unit cabinet; or (n) damage which occurs in shipment. AIS ATTACHMENT 1, Page 9 of 11 THIS PRODUCT IS NOT INTENDED FOR USE AS OR PART OF NUCLEAR EQUIPMENT/SYSTEMS, AIR TRAFFIC CONTROL EQUIPMENT/SYSTEMS, OR AIRCRAFT COCKPIT EQUIPMENT/SYSTEMS, OR ANY OTHER SYSTEMS THAT REQUIRE FAIL-SAFE PERFORMANCE. GETAC WILL NOT BE RESPONSIBLE FOR ANY LIABILITY RESULTING FROM THE USE OF THIS PRODUCT ARISING OUT OF THE FOREGOING USES. AIRCRAFT COCKPIT EQUIPMENT/SYSTEMS include class 2 Electronic Flight Bag (EFB) Systems and Class 1 EFB Systems when used during critical phases of ﬂight (e.g., during take-off and landing) and/or mounted onto the aircraft. Class 1 EFB Systems and 2 EFB Systems are deﬁned by FAA: AC (Advisory Circular) 120-76A or JAA: JAA TGL (Temporary Guidance Leaﬂets) No. 36. TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, GETAC SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF GETAC CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY GETAC IN ITS SOLE DISCRETION. No Getac reseller, agent, or employee is authorized to make any modiﬁcation, extension, or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, GETAC IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH GETAC PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. GETAC DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF THE PROGRAMS OR DATA. Obtaining Warranty Service Please access and review the online help resources at www.getac.com before requesting warranty service. If the product is still not functioning properly after making use of these resources, please contact a Getac representative at (949) 681-2950. A Getac representative will help determine whether your product requires service and, if it does, will inform you how Getac will provide it. Getac will provide warranty service on products that are tendered or presented for service during the warranty period, as permitted by law. In accordance with applicable law, Getac may require that you furnish proof of purchase and/or comply with registration requirements before receiving warranty service. You may be responsible for shipping and handling charges to obtain service under this warranty. In any instance in which Getac issues a Return Material Authorization Number (RMA #), Getac must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty service. If your product is capable of storing data or software programs, you should make periodic backup copies of the data and programs contained on the productʼs hard drive or other storage media to protect your data and as a precaution against possible operational failures. Before you deliver your product for warranty service, it is your responsibility to keep a separate backup copy of the system software, application software and data, and disable any security passwords. You will be responsible for reinstalling all such software, data and passwords. Getac and its authorized service providers are not liable for any damage to or loss of any programs, data or other information stored on any media, or other non-Getac product or part not covered by this warranty. Recovery and reinstallation of system and application software and user data are not covered under this limited warranty. V1M01Y10AIS ATTACHMENT 1, Page 10 of 11 * Turn around time for typical repair. Complex repairs may require additional time.© 2014, Getac, Inc., All Rights Reserved. FedEx is a trademark of Federal Express Corporation. Used by permission. Getac and the Getac logo are either registered trademarks or trademarks and Front of Queue is a service mark of Getac Technology Corporation in the United States and/or other countries. For more information visit getac.com For customers who want their mission critical equipment repaired faster. ExpEditEd sErvicEs. V1M03Y14 Priority Care Express Care Standard Care With one of the lowest annual failure rates in the computer industry, Getac computers are built-to-survive. If one does need repair, we want to make it as convenient as possible. That’s why Getac rugged computers are now serviced by FedEx TechConnect - a fast, convenient and reliable service so you can quickly get back to doing what you do best. Fast, Convenient and Reliable Service. Manage and TrackRepairs Online 24/7. You can easily keep up to date on the status of your repair by tracking the inbound shipment, the repair and the return shipment back to you online at your convenience 24/7. Convenient FedEx®Dropoff and Shipping. nationwide and FedEx dropoff locations on most US military bases, it’s easy to Repairs Completed inas Little as One Day. When you absolutely need the computer back in a hurry, you can upgrade to Priority Care service and receive Front of QueueSM priority, overnight shipping and your unit back in as little as 48 hours. - Overnight Shipping - Front of Queue SM Priority - 1 Day Repair* - 2 Day Shipping - Line Hopping Priority - 2 Day Repair* - FedEx Ground Shipping - 3 Day Repair* Part Number Description Priority Care Plan - 5 Years (B300, V100, V200 & X500) MSRP Priority Care Plan - F110 - 5 Years Priority Care Plan - V110 - 5 Years Priority Care Plan - S400 - 3 Years Priority Care Plan - F110 - 3 Years Priority Care Plan - V110 - 3 Years Express Care Plan - 5 Years (B300, V100, V200 & X500) Express Care Plan - F110 - 3 Years Express Care Plan - S400 - 3 Years Express Care Plan - V110 - 3 Years GS208A03 GS310A11 $279 GS208A12 GS208A04 GS310A09 GS208A10 GS208A05 GS208A06 GS310A07 GS310A08 $279 $279 $199 $169 $99 $99 $99 $199 $199 Priority Care Plan - V110 - 3 Years AIS ATTACHMENT 1, Page 11 of 11