The URL can be used to link to this page

Home My WebLink AboutItem 13 Purchase of Police Mobile Computers for Patrol Vehicles AGENDA ITEM SUMMARY Meeting Date: 9/17/2018 Meeting Type: Regular Meeting Staff Contact/Dept.: Chief Richard Lewis Staff Phone No: 541-726-3729 Estimated Time: Consent Calendar S P R I N G F I E L D C I T Y C O U N C I L Council Goals: Provide Financially Responsible and Innovative Government Services ITEM TITLE: PURCHASE OF POLICE MOBILE COMPUTERS FOR PATROL VEHICLES ACTION REQUESTED: Approve the purchase and authorize the City Manager to sign the contract for the procurement of mobile computers for use in the police patrol vehicles. ISSUE STATEMENT: The Police Department has mobile computers for use in patrol vehicles which have served their useful life and are in need of replacement. ATTACHMENTS: 1. Draft PCS Mobile Purchase Agreement DISCUSSION/ FINANCIAL IMPACT: The Police Department has mobile computers in patrol vehicles which have served their useful life and are in need of replacement. The Police Department is requesting approval to purchase 31 Getac V110 fully rugged laptop devices at $3,483.56 per device with five year warranty and associated peripherals and accessories for 27 police vehicles at a cost of $1,638.00 per vehicle, for a total cost not to exceed $152,216.53. The proposed computer purchase will continue to utilize ruggedized equipment to meet the high durability needs of patrol services, while improving performance with updated technology, improved connectivity and ergonomics, as well as device response times and usability. The devices will have a five year “bumper to bumper” warranty, as well as expedited support services to reduce device downtime. Upon implementation of advanced authentication security measures, the devices can also be made to be removable, which would add flexibility and efficiency in device utilization (i.e. using the device camera for on-scene photos, completing reports while waiting for court). The device was selected after extensive research by Springfield Information Technology staff and pilot testing of multiple devices commonly utilized by law enforcement personnel. The devices will be purchased pursuant to a cooperative purchasing clause on the Washington Contract – WA DES 08313. The mobile computers are due for replacement after over five years of use, while the anticipated useful life was up to five years. The Police Department has placed funds in fund 713 reserves over the past five years to prepare for the computer replacement and the proposed purchase will be fully funded with 713 reserve funds that have been budgeted within the fiscal year 2019 budget. DRAFTCITY OF SPRINGFIELD PURCHASE AGREEMENT Contract #2177 Additional Seller Information: City Account Number(s) To Be Charged (Include Percentages): Account Number Percentage 713-06100-1144-632005 100% 1. Personal Property to be Delivered. 2. Payment by CITY 3. Invoice. . 4. Warranty. 5. Sourcing. C2177 PCS Mobile Page 1 of 20 AIS ATTACHMENT 1, Page 1 of 20 DRAFT 6. First Point of Contact. 7. Work Performed. 8. Tax duties and Liabilities. 9. Indemnification and Hold Harmless. 10. Insurance. a. General Insurance. b. Workers’ Compensation. C2177 PCS Mobile Page 2 of 20 AIS ATTACHMENT 1, Page 2 of 20 DRAFTc. Evidence of Insurance Coverage. d. Notice of Cancellation or Material Change in Coverage. .________(Contractor initials) e. Equipment and Material f. Exception or Waivers. 11. Access to Records. 12. Waiver. 13. Amendments. 14. Nondiscrimination. 15. Americans With Disabilities Act Compliance. 16. Termination. 17. Assignment/Subcontract. C2177 PCS Mobile Page 3 of 20 AIS ATTACHMENT 1, Page 3 of 20 DRAFT18. Successors in Interest. 19. Compliance with All Government Regulations. 20. Attorney Fees. 21. Force Majeure. 22. Choice of Law, Forum, Construction of Agreement. 23. Entire Agreement. C2177 PCS Mobile Page 4 of 20 AIS ATTACHMENT 1, Page 4 of 20 DRAFT Proposal: PROPOSAL-18844/8 For: City of Springfield, OR Corporate Headquarters 1200 W Mississippi Ave Denver, CO 80223 Phone: 888.836.7841 Email: sales@pcsmobile.com Print Date: 08/29/2018 11:10 AM Proposal Valid Date: 09/28/2018 11:20 AM Inside Sales Rep: Amy Hale Email: amyh@pcsmobile.com Phone: 888-219-8699 Fax: 940-683-4314 Salesperson: Todd Leven Email: toddl@pcsmobile.com Proposal Created By: Amy Hale Customer: City of Springfield, OR 225 Fifth Street, Springfield, OR 97477 Proposal Customer Requested By F.O.B. Terms Contract Sarah McVey Origination Net 30 Days WA DES 08313 Line Item Number Description Price Quantity Subtotal 1 VG21ZCKAGHBS V110G4 Microsoft Windows 10 Pro x64 with 8GB RAM , 128GB SSD, Sunlight Readable LCD + Touch Screen + Hard Tip stylus, US KBD+US Power cord, Membrane Backlit KBD, Wifi+BT+GPS+Gobi+Passthrough, Hard Handle (V110), RFID (**), Dual batteries, Smart Card Reader, TouchPad W/ Click Button, TPM 2.0, Low Temp -21°C, IP65, 3 Year B2B Warranty,self-maintainer where applicable $2,980.00 31.00 $92,380.00 Priority Care Plan-System(Yr 1,2,3,4,5) Overnight shipping-2 leg- included This is (front of the line que) 2 GE-SVTBNFX5Y Protection Plus + Ext Warranty - Tablet (Year 4 & 5) $503.56 31.00 $15,610.36 3 GDVPG8 V110 Gamber Tri Pass-thru Vehicle Dock & Rep. Inc LIND 12-16 $606.06 27.00 $16,363.62 4 590GBL000196 TG3 83KEY,BACKLIT,TOUCHPAD,USB,COILED CORD,NO LOGO,BUNDLED $225.82 22.00 $4,968.04 5 590GBL000198 TG3 83KEY,RUBBER,BACKLIT,TOUCHPAD,USB,COILED CORD,NO LOGO,5y $241.27 5.00 $1,206.35 6 Ford Vehicles 7 7170-0166-08 Kit-Ford Interceptor Console w/Cup holder & side mnt Armrest $329.00 19.00 $6,251.00 8 7160-0821 Close-To-Dash Mount,Ford Police Intercept Util. use w/GJ V.S $170.00 19.00 $3,230.00 9 11511 face plate $0.00 19.00 $0.00 10 7160-0321 APX 7500 Multiband radio faceplate $0.00 19.00 $0.00 11 7160-0857 Low Profile Quick Release Keyboard Tray $75.00 19.00 $1,425.00 12 7160-0220 Mongoose 9" locking slide arm with 360 degree clevis $159.00 19.00 $3,021.00 13 2015 Chevy Silverado & 2015 Chevy Tahoe equipment 14 7170-0237-05 KIT - TAHOE2015+ w/ARMREST +CUPHOLDER, MONGOOSE $480.00 1.00 $480.00 15 7160-0761 Independent Tablet Display Mount $41.00 2.00 $82.00 16 7160-0454 Universal Adapter $25.00 2.00 $50.00 17 7160-0857 Low Profile Quick Release Keyboard Tray $75.00 2.00 $150.00 ATTACHMENT 1 C2177 PCS Mobile Page 5 of 20 AIS ATTACHMENT 1, Page 5 of 20 DRAFT18 11511 face plate $0.00 1.00 $0.00 19 7160-0321 APX 7500 Multiband radio faceplate $0.00 1.00 $0.00 20 Chevy Colorado equipment 21 7160-0556 Chevy Colorado/GMC Canyon 2015 Base $89.00 2.00 $178.00 22 DS-LOWER-5 GAMBER JOHNSON - POLE, LOWER $28.00 2.00 $56.00 23 7160-0178 7" Center Upper Pole $40.00 2.00 $80.00 24 7160-0230 Short support brace for DS & SM series bases with U-bolt $36.00 2.00 $72.00 25 7160-0454 Universal Adapter $25.00 2.00 $50.00 26 7170-0512-01 Tall Tablet Display Mount Kit: Mongoose and New Keyboard $283.00 2.00 $566.00 27 Chevy Caprice equipment 28 7170-0221-04 Kit,Chevy Caprice(2014+) PPV Console Box,Cup Holder,Armrest $443.00 1.00 $443.00 29 7170-0512-01 Tall Tablet Display Mount Kit: Mongoose and New Keyboard $283.00 1.00 $283.00 30 7160-0454 Universal Adapter $25.00 1.00 $25.00 31 11511 face plate $0.00 1.00 $0.00 32 7160-0321 APX 7500 Multiband radio faceplate $0.00 1.00 $0.00 Other Pricing 13 GPSB Panorama Antenna for Cell, GPS, wifi, and Radio with cables included $218.59 24.00 $5,246.16 43 All shipping/freight is included. Total $152,216.53 Notes Getac ATTACHMENT 1 C2177 PCS Mobile Page 6 of 20 AIS ATTACHMENT 1, Page 6 of 20 DRAFTV110 Large 11.6” IPS LumiBond® 2.0 sunlight display 6th generation Intel® CoreTM processor Dual hot-swappable battery design Intel HD graphics 520 Full-size 88 key backlit keyboard Optional integrated 4G LTE broadband wireless 802.11ac next generation WiFi Industry-leading bumper-to-bumper warranty FULLY RUGGED 11.6" CONVERTIBLE Learn more at Getac.com 6th Gen Intel Core Processor. With the latest Intel Core i5 or Intel Core i7 processor, the V110 rugged convertible was Full-Size 88 Key Backlit Keyboard. Large 11.6" IPS Display. readable, and offers better contrast and more Dual Hot-Swappable Batteries. to remove one of the two rechargeable Bumper-to-Bumper Warranty. bumper-to-bumper coverage standard on Multi-Level Security ATTACHMENT 1 C2177 PCS Mobile Page 7 of 20 AIS ATTACHMENT 1, Page 7 of 20 DRAFTGetacSales_US@getac.com www.getac.com 949.681.2900 Getac, Inc. 400 Exchange, Ste 100 Irvine, CA 92602 V1M01Y17 GETAC V110 Intel vProTM Technology (per CPU options) TPM 2.0 Cable lock slot NIST BIOS compliant Optional 13.56MHz RFID/NFC contactless smart card reader Optional Absolute™ DDS software Touchscreen: Capacitive multi-touch screen Optional dual mode touchscreen (multi-touch and digitizer) Touchpad: Glide touchpad with scroll bar FHD webcam x 1 Optional 8MP rear camera x1 AC Adapter (65W, 100-240VAC, 50/60Hz) Hot swappable Dual Li-Ion battery (2100mAh) x 2 (up to 13 hours of battery life)4 11.77” x 8.78” x 1.34” (299 x 223 x 34mm) 4.36lbs (1.98Kg)†† Operating Temp: -5.8° F to 140° F / -21°C to 60°C Storage Temp: -40°F to 160°F / -40°C to 71°C Humidity: 95% RH, non-condensing DC in x 1 USB 3.0 x 2 USB 2.0 x 1 Network (RJ-45) x 1 Headphone out/Mic-in Combo x 1 HDMI x 1 Serial port (RS-232) x 1 Docking connector (24-pin) x 1 Optional RF antenna pass-through for GPS, WLAN and WWAN 3 Year bumper-to-bumper warranty standard‡ MIL-STD 461F ready2 Optional ANSI/ISA 12.12.01 Vibration, drop, temperature & humidity resistant Optional salt fog feature Windows® 10 Professional (available Windows 7 Professional downgrade option) Intel® CoreTM i7-6600U vProTM 2.6GHz processor with Turbo Boost Technology up to 3.4GHz 4MB Intel Smart Cache Intel Core i7-6500U 2.5GHz processor with Turbo Boost Technology up to 3.1GHz 4MB Intel Smart Cache Intel Core i5-6300U vProTM 2.4GHz processor with Turbo Boost Technology up to 3.0GHz 3MB Intel Smart Cache Intel Core i5-6200U 2.3GHz processor with Turbo Boost Technology up to 2.8GHz 3MB Intel Smart Cache 4GB DDR4 expandable to 16GB3 Solid State OPAL 2.0 128GB / 256GB / 512GB / 1TB† Intel HD Graphics 520 11.6” IPS HD (1366x768) 800 NITs LumiBond® 2.0 sunlight readable display with multi-touch technology Optional digitizer Waterproof backlit mechanical membrane keyboardOptional waterproof rubber keyboard Smart card reader x 1 Express Card 54 x 1 Intel Dual Band Wireless-AC 8260, 802.11ac 10/100/1000 base-T Ethernet Bluetooth (v4.2) Optional discrete GPS Optional 4G LTE multi-carrier mobile broadband; XLTE Ready1 Ruggedness Operating System CPU Memory Storage VGA Controller Display Keyboard Expansion Communications Security Pointing Device Webcam Power Dimensions and Weight Temperature I/O Interfaces Warranty Copyright 2017, Getac, All Rights Reserved. Getac and the Getac logo are either registered trademarks or trademarks of Getac Technology Corporation in the United States and/or other countries. Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and in other countries. All other trademarks are the property of their respective owners. 1 ordered at time of purchase. 2 3 † †† ‡ ATTACHMENT 1 C2177 PCS Mobile Page 8 of 20 AIS ATTACHMENT 1, Page 8 of 20 DRAFTKit: Getac V110 Docking Station with Lind 90W Auto Power Supply (Triple RF - SMA) Item #7170-0243 This Getac V110 Docking Station kit comes with a Screen Support and External Lind Power Supply This docking station is engineered for the demanding work environments in utility, public safety, and other field service applications. The V110 docking station has port replication and it is tested to MIL-STD 810G shock and vibration specifications. Antenna Pass-Through Triple RF (SMA) Port Replication Ethernet Serial (2) Power In USB 2.0 (3) - 4 pin USB 3.0 (1) - 9 pin VGA ATTACHMENT 1 C2177 PCS Mobile Page 9 of 20 AIS ATTACHMENT 1, Page 9 of 20 DRAFTHDMI Headphones/speakers Microphone Triple RF Pass-through (SMA) Power Supply Yes - Includes External Lind 90W Automobile Power Supply. Weight 4.80 lbs. / 2.2 kg Dimensions Height: 1.38" / 3.5 cm Width: 11.60" / 29.5 cm Depth: 10.75" / 27.3 cm Features Compatible with Getac V110 convertible computer Getac electronics Docking station can be used in tablet or laptop position Rugged aluminum construction with black powder coat finish for long-term durability Front-facing l/O ports, integrated cable strain relief system POGO pin style docking connector for easy docking activation Front safety bracket helps align computer for proper docking connectivity Built-in stylus holder Push button latch with keyed lock for theft deterrence: Push the latch to release the docking connector Insert computer and push latch closed to dock computer VESA 75 mounting pattern External power supply: Lind Auto Adapter (Item No. 15110) is included Screen support is included with the dock 3 year limited warranty Certificates & Testing RoHS, FCC Vibration/Shock Testing: MIL-STD 810G Environmental: High/Low temperature - Storage/Operational and Humidity Docking Mechanisms Tested: 30,000 cycles SAE Standard J1455 Crash Test EMI - Electromagnetic Interference ATTACHMENT 1 C2177 PCS Mobile Page 10 of 20 AIS ATTACHMENT 1, Page 10 of 20 DRAFTGetac Five (5) Year Bumper-to-Bumper Warranty Getacʼs warranty obligations for this hardware product are limited to the terms set forth below: Getac, Inc. warrants this Getac-branded rugged computer against defects in materials and workmanship under normal use and damage that occurs due to accidental acts and exposure to environmental conditions for a period of FIVE (5) YEARS from the date of purchase by the original end-user purchaser (“Warranty Period”). This warranty only applies to products sold by Getac or its Authorized Distributors or Dealers and only where the products are used and serviced within North America or its Authorized Service Providersʼ territories. Warranty coverage only applies to service carried out by a Getac Authorized Service Provider. If a hardware defect arises and a valid claim is received within the Warranty Period, at its option and to the extent permitted by law, Getac will either repair the defect at no charge, using new or refurbished replacement parts, or exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Getac, assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement product becomes your property and the replaced item becomes Getacʼs property. Parts provided by Getac in fulﬁllment of its warranty obligation must be used in products for which warranty service is claimed. Exclusions and Limitations This Limited Warranty applies only to Getac-branded hardware products manufactured by or for Getac that can be identiﬁed by the “Getac” trademark, trade name, or logo afﬁxed to them. The Limited Warranty does not apply to any non-Getac hardware products, co-branded hardware products (whether or not displaying a “powered by Getac” trademark, trade name, or logo afﬁxed to them) or any software, even if packaged or sold with Getac hardware. Manufacturers, suppliers, or publishers, other than Getac, may provide their own warranties to the end user purchaser, but Getac, in so far as permitted by law, provides their products “as is”. Software distributed by Getac with or without the Getac brand name (including, but not limited to system software) is not covered under this Limited Warranty. Refer to the licensing agreement accompanying the software for details of your rights with respect to its use. Getac does not warrant that the operation of the product will be uninterrupted or error-free. Getac is not responsible for damage arising from failure to follow instructions relating to the productʼs use. Batteries supplied with the product are covered under the warranty for one (1) year from date of purchase. A battery furnished under the warranty is covered for the remaining period of the one year warranty on the original battery or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. The LCD, hard drive, motherboard, and keyboard are limited to one repair/replacement per unit per year for damage that occurs due to accidental acts and exposure to environmental conditions. This warranty does not apply to: (a) loss or theft;(b) ﬁre;(c) submersion;(d) acts of god;(e) acts of war;(f) virus-inﬂicted damage;(g) intentional misuse or abuse;(h) improper maintenance or modiﬁcation by anyone other than Getac or a Getac Authorized Service Provider;(i) a product or part that has been modiﬁed to alter functionality or capability without the written permission of Getac;(j) a product on which any Getac serial number has been removed or defaced;(k) data recovery from hard drive failure; (l) All consumable items; such as screen protection ﬁlms, logo badges, labels, cleaning cloths, carry cases, manuals, cables, straps, belts, holsters, tethers, and harnesses and any other options and accessories not listed above or covered under a separate warranty.(m) to cosmetic damage that does not affect the functionality of the system, including but not limited to scratches, dents and numerals, letters, icons and symbols silkscreened onto unit keycaps and numerals, letters, icons and symbols silkscreened onto unit cabinet; or(n) damage which occurs in shipment. ATTACHMENT 2 C2177 PCS Mobile Page 11 of 20 AIS ATTACHMENT 1, Page 11 of 20 DRAFTTHIS PRODUCT IS NOT INTENDED FOR USE AS OR PART OF NUCLEAR EQUIPMENT/SYSTEMS, AIR TRAFFIC CONTROL EQUIPMENT/SYSTEMS, OR AIRCRAFT COCKPIT EQUIPMENT/SYSTEMS, OR ANY OTHER SYSTEMS THAT REQUIRE FAIL-SAFE PERFORMANCE. GETAC WILL NOT BE RESPONSIBLE FOR ANY LIABILITY RESULTING FROM THE USE OF THIS PRODUCT ARISING OUT OF THE FOREGOING USES. AIRCRAFT COCKPIT EQUIPMENT/SYSTEMS include class 2 Electronic Flight Bag (EFB) Systems and Class 1 EFB Systems when used during critical phases of ﬂight (e.g., during take-off and landing) and/or mounted onto the aircraft. Class 1 EFB Systems and 2 EFB Systems are deﬁned by FAA: AC (Advisory Circular) 120-76A or JAA: JAA TGL (Temporary Guidance Leaﬂets) No. 36. TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, GETAC SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF GETAC CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY GETAC IN ITS SOLE DISCRETION. No Getac reseller, agent, or employee is authorized to make any modiﬁcation, extension, or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, GETAC IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH GETAC PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. GETAC DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF THE PROGRAMS OR DATA. Obtaining Warranty Service Please access and review the online help resources at www.getac.com before requesting warranty service. If the product is still not functioning properly after making use of these resources, please contact a Getac representative at (949) 681-2950. A Getac representative will help determine whether your product requires service and, if it does, will inform you how Getac will provide it. Getac will provide warranty service on products that are tendered or presented for service during the warranty period, as permitted by law. In accordance with applicable law, Getac may require that you furnish proof of purchase and/or comply with registration requirements before receiving warranty service. You may be responsible for shipping and handling charges to obtain service under this warranty. In any instance in which Getac issues a Return Material Authorization Number (RMA #), Getac must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty service. If your product is capable of storing data or software programs, you should make periodic backup copies of the data and programs contained on the productʼs hard drive or other storage media to protect your data and as a precaution against possible operational failures. Before you deliver your product for warranty service, it is your responsibility to keep a separate backup copy of the system software, application software and data, and disable any security passwords. You will be responsible for reinstalling all such software, data and passwords. Getac and its authorized service providers are not liable for any damage to or loss of any programs, data or other information stored on any media, or other non-Getac product or part not covered by this warranty. Recovery and reinstallation of system and application software and user data are not covered under this limited warranty. V1M01Y10 ATTACHMENT 2 C2177 PCS Mobile Page 12 of 20 AIS ATTACHMENT 1, Page 12 of 20 DRAFThttp://www.gamberjohnson.com/product-support/warranty-information Warranty Information We proudly offer a limited warranty on all Gamber-Johnson products. Gamber-Johnson warrants to the reseller and the original end user of any Gamber- Johnson product that it will be free from defects in materials and workmanship for the warranty time period. The remedies for a defect in material or workmanship are limited to repair or replacement of any non-conforming product. Gamber-Johnson will repair or replace, without charge, any Gamber-Johnson product that does not conform to its warranty only if a Reseller or an original end user gives us notice of a defect in material or workmanship within the warranty time period stated below: Mounting Systems (non-electronic products) — All non-electronic products purchased after Dec. 31st, 2009 are protected by Gamber-Johnson's limited lifetime warranty. For any warranty related issues of products purchased prior to Dec. 31st 2009, please contact your Gamber-Johnson's authorized reseller. All Zirkona products come with a standard one year product warranty. Any failure of any Gamber-Johnson product that is due to damage or misuse, such as excessive force, improper installation, cosmetic wear, exposure to liquid spills, moisture or application of power in excess of specified rating theft, fire or natural disaster is not covered by this warranty. The warranty is void on electronic products if the warranty label is removed or altered. GAMBER-JOHNSON WILL NOT BE RESPONSIBLE FOR ANY INCIDENTIAL, CONSEQUENTIAL (INCLUDING LOSS OF BUSINESS OR PROFITS) OR PUNITIVE DAMAGES DUE TO FAILURE OF A GAMBER-JOHNSON PRODUCT. INCIDENTAL, CONSEQUENTIAL AND PUNITIVE DAMAGES ARE EXCLUDED FROM THIS LIMITED WARRANTY. THE FOREGOING WARRANTY IS A LIMITED WARRANTY. THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE WARRANTIES ON THE FACE HEREOF INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF FITNESS AND MERCHANTABILITY. Specific 3rd Party Supplied Products – For all products purchased through Gamber- Johnson that are supplied from a 3rd party company (i.e. iKey, Brother, Lind ATTACHMENT 2 C2177 PCS Mobile Page 13 of 20 AIS ATTACHMENT 1, Page 13 of 20 DRAFTElectronics, MNSTAR, etc.) are warranted by the specific manufacturer of that product. Please see individual specifications on these products for further warranty information. Mobile Docking Stations & Electronic Products — Warranty time period (from date of original factory shipment) for printed circuit boards, docking connectors, electronic components may vary. Please see individual specifications on these products for further warranty information. Any failure of any Gamber-Johnson product that is due to damage or misuse, such as excessive force, improper installation, cosmetic wear, exposure to liquid spills, moisture or application of power in excess of specified rating theft, fire or natural disaster is not covered by this warranty. The warranty is void on electronic products if the warranty label is removed or altered. GAMBER-JOHNSON WILL NOT BE RESPONSIBLE FOR ANY INCIDENTIAL, CONSEQUENTIAL (INCLUDING LOSS OF BUSINESS OR PROFITS) OR PUNITIVE DAMAGES DUE TO FAILURE OF A GAMBER-JOHNSON PRODUCT. INCIDENTAL, CONSEQUENTIAL AND PUNITIVE DAMAGES ARE EXCLUDED FROM THIS LIMITED WARRANTY. THE FOREGOING WARRANTY IS A LIMITED WARRANTY. THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE WARRANTIES ON THE FACE HEREOF INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF FITNESS AND MERCHANTABILITY. Gamber-Johnson Extended Warranty Extended warranty programs are available to add an additional 1 or 2-years of standard warranty to your mobile docking station or electronic products. The extended warranty must be purchased at the time of the product purchase. The extended warranties on docking stations and electronic products are subject to the same terms and exclusions as the standard warranty for docking stations and electronic products. Gamber-Johnson Extended Service Plan ATTACHMENT 2 C2177 PCS Mobile Page 14 of 20 AIS ATTACHMENT 1, Page 14 of 20 DRAFTGamber-Johnson Extended Service Plan builds on our standard warranty by adding free loaner docks, accidental damage, expedited service and free shipping. The Extended Service Plan is available on all docking stations and other electronic products. The Extended Service Plan must be purchased at the time of product purchased and extends the warranty to 5-years after date of original factory shipment. Any failure of any Gamber-Johnson product that is due to intentional misuse or damage, cosmetic wear, theft, fire or natural disaster is not covered by this warranty. The Extended Service Plan limits the owner to a total of two PCB replacements and two RF Pass thru (GPS/LAN/WAN) cables per serial number for the life of the contract. GAMBER-JOHNSON WILL NOT BE RESPONSIBLE FOR ANY INCIDENTAL, CONSEQUENTIAL (INCLUDING LOSS OF BUSINESS OR PROFITS) OR PUNITIVE DAMAGES DUE TO FAILURE OF A GAMBER-JOHNSON PRODUCT. INCIDENTAL, CONSEQUENTIAL AND PUNITIVE DAMAGES ARE EXCLUDED FROM THIS LIMITED WARRANTY. THE FOREGOING WARRANTY IS A LIMITED WARRANTY. THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE WARRANTIES ON THE FACE HEREOF INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF FITNESS AND MERCHANTABILITY. Gamber-Johnson Product Factory Warranty Extended 1 Year Extended 2 Year All Dell laptop and tablet docking stations 3 years No No All Panasonic Toughbooks® and Toughpads® docking stations 3 Years PAN WARRANTY 1 PAN WARRANTY 2 All Zebra tablet docking stations 3 years No No Getac laptop and tablet docking stations 3 Year GET WARRANTY 1 GET WARRANTY 2 Samsung Tab Active2 docking stations and cradles 1 year No No Samsung Galaxy Tab Active Docking Station (7160-0581) 1 Year No No All standard LIND power supplies and shut-down timers (non-custom) 3 Year No No PDRC cable kits 1 Year No No ATTACHMENT 2 C2177 PCS Mobile Page 15 of 20 AIS ATTACHMENT 1, Page 15 of 20 DRAFT End-of-Life Policy Product Life Cycle Overview and EOL Notifications Periodically, Gamber-Johnson may find it necessary to discontinue products for a number of reasons, including decline in competitiveness, or decreased sales of a product. Obsolescence can also occur because a newer version of a product has become available. Finally, products may become obsolete if replacement parts are no longer available, or when the cost of replacement parts or repairs is higher than the cost of a new item. Gamber-Johnson is committed to making the transition from such products to new offerings as simple as possible. As part of this, when a product reaches its end of life (EOL), Gamber-Johnson will move the product from its current product category and place it into the discontinued category under the Products tab. Gamber-Johnson will include the initial EOL notification, Last Order Date (LOD), and End-of-Support (EOS) milestone dates, as described below. Resellers may continue to purchase product up until the LOD. Gamber-Johnson will honor our Limited Lifetime Warranty as long as it is purchased no later than the LOD. Gamber-Johnson will continue to provide technical support and service for product up until the announced EOS date (based on warranty). In the event that a product or its parts are no longer available during the warranty period, Gamber-Johnson will replace the item with a comparable product if available. Please note that some components are dependent on OEM availability (example: Panasonic boards and components used in docking stations) and replacement parts are dependent on their product offering. End-of-Support (EOS) Policy Mounting Systems (non-electronic) Gamber-Johnson is committed to providing service/repair on your mounting system for the life of the product within the warranty policy guidelines. We will repair, replace with an equivalent product, or refund your purchase price of any defect found in material or workmanship of any nonconforming product. ATTACHMENT 2 C2177 PCS Mobile Page 16 of 20 AIS ATTACHMENT 1, Page 16 of 20 DRAFTDocking Stations and Electronic Products Gamber-Johnson is committed to providing service/repair on all mobile docking stations for a minimum of five (5) years after last order date LOD. Our ability to provide this service is dependent on availability of electronic products from our OEM suppliers. View a full list of items that are no longer serviced/supported by Gamber- Johnson. Returns Return to Stock (RTS) Policy Purchased the wrong item? At Gamber-Johnson, our goal is to ensure your satisfaction. We’ll gladly accept your return for credit on any standard product within 30-days of ship date. Product being returned for credit must be returned within 30 days of ship date. Products must be in new, unused condition and packaged for return to prevent damage during shipping. An RMA number must be obtained from Gamber‐Johnson prior to the return of any merchandise. Products purchased through a distributor of Gamber-Johnson must have the RMA number obtained by the distributor from Gamber‐Johnson. Shipping costs are the responsibility of the customer and a restocking fee of 15% of goods returned will be assessed. Additional costs may apply in unusual circumstances (e.g. large order quantities). We will do our best to work with you in good faith to minimize the cost. Product not in resalable condition or custom orders cannot be returned. Click to Complete RMA Return to Stock Submission Form (Only accessed by authorized users) Return for Repair (RFR) Policy At Gamber-Johnson, our goal is to ensure your satisfaction. However, when problems arise, support for your docking station is only a phone call away. ATTACHMENT 2 C2177 PCS Mobile Page 17 of 20 AIS ATTACHMENT 1, Page 17 of 20 DRAFTGamber-Johnson's technical support team will assist you in diagnosing the problem and, if necessary, will assist you with an RMA number, perform the needed repair and testing, and return the product. Our product support team can assist you Monday through Friday, 8AM to 4:30PM (CST) at 1-800-456-6868 or by email at service.support@gamberjohnson.com If you're more of a DIY person, check out our FAQs or Bench Test and Troubleshoot Guide to assist you on your path. An RMA number must be obtained from Gamber‐Johnson prior to the return of any product for Warranty or Non-Warranty repairs. A diagnostic fee will be charged per docking station and applied to the cost of the repair. If the customer decides not to repair the unit, the diagnostic fee will be billed to the customer. Customer approval and payment arrangements for repairs must be received within 60-days of quotation of all non-warranty products. If approval and/or payment arrangement is not provided to Gamber-Johnson, the products will be considered abandoned. Repair Warranty Repairs completed by Gamber‐Johnson are warranted for a period of 90-days from completion of repair (unless otherwise specifically stated) or the balance of the warranty remaining on the product; whichever is longer. All other terms and conditions remain the same as set forth in the warranty above. For U.S. Customers: click here to Complete Return for Repair RMA Submission Form For International Customers: click here for authorized service centers in your area. ATTACHMENT 2 C2177 PCS Mobile Page 18 of 20 AIS ATTACHMENT 1, Page 18 of 20 DRAFT* Turn around time for typical repair. Complex repairs may require additional time.© 2014, Getac, Inc., All Rights Reserved. FedEx is a trademark of Federal Express Corporation. Used by permission. Getac and the Getac logo are either registered trademarks or trademarks and Front of Queue is a service mark of Getac Technology Corporation in the United States and/or other countries. For more information visit getac.com For customers who want their mission critical equipment repaired faster. ExpEditEd sErvicEs. V1M03Y14 Priority Care Express Care Standard Care With one of the lowest annual failure rates in the computer industry, Getac computers are built-to-survive. If one does need repair, we want to make it as convenient as possible. That’s why Getac rugged computers are now serviced by FedEx TechConnect - a fast, convenient and reliable service so you can quickly get back to doing what you do best. Fast, Convenient and Reliable Service. Manage and Track Repairs Online 24/7. You can easily keep up to date on the status of your repair by tracking the inbound shipment, the repair and the return shipment back to you online at your convenience 24/7. Convenient FedEx®Dropoff and Shipping. nationwide and FedEx dropoff locations on most US military bases, it’s easy to Repairs Completed inas Little as One Day. When you absolutely need the computer back in a hurry, you can upgrade to Priority Care service and receive Front of QueueSM priority, overnight shipping and your unit back in as little as 48 hours. - Overnight Shipping - Front of QueueSM Priority - 1 Day Repair* - 2 Day Shipping - Line Hopping Priority - 2 Day Repair* - FedEx Ground Shipping - 3 Day Repair* Part Number Description Priority Care Plan - 5 Years (B300, V100, V200 & X500) MSRP Priority Care Plan - F110 - 5 Years Priority Care Plan - V110 - 5 Years Priority Care Plan - S400 - 3 Years Priority Care Plan - F110 - 3 Years Priority Care Plan - V110 - 3 Years Express Care Plan - 5 Years (B300, V100, V200 & X500) Express Care Plan - F110 - 3 Years Express Care Plan - S400 - 3 Years Express Care Plan - V110 - 3 Years GS208A03 GS310A11 $279 GS208A12 GS208A04 GS310A09 GS208A10 GS208A05 GS208A06 GS310A07 GS310A08 $279 $279 $199 $169 $99 $99 $99 $199 $199 Priority Care Plan - V110 - 3 Years ATTACHMENT 2 C2177 PCS Mobile Page 19 of 20 AIS ATTACHMENT 1, Page 19 of 20 DRAFT Limited Warranty Panorama Antennas, Inc. (Seller) warrants to the Buyer that the Products supplied by the Seller to the Buyer will be free from defects in materials and workmanship and will conform to any specifications agreed in writing between the Seller and the Buyer for a period of one (1) year from the shipment date. The Seller’s sole obligation under these warranties will be, at the Seller’s option and expense, either to arrange for repair of the Products or to furnish replacement Products F.O.B from the Seller’s facility for the Products or those parts of the Products which the Seller reasonably determines do not conform with these warranties. The Buyer’s exclusive remedy for breach of these warranties will be enforcement of the obligations stated above upon the Seller. EXCEPT FOR THE WARRANTY OF TITLE AND THE EXPRESS WARRANTIES STATED ABOVE, THE SELLER DISCLAIMS ALL WARRANTIES ON PRODUCTS, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE. THE REMEDY SET FORTH IN THIS SECTION IS BUYER’S SOLE AND EXCLUSIVE REMEDY FOR WARRANTY CLAIMS, AND IS EXPRESSLY IN LIEU OF ALL OTHER REMEDIES THAT MAY BE AVAILABLE TO BUYER AT LAW OR IN EQUITY. IN NO EVENT SHALL THE SELLER BE LIABLE FOR CONSEQUENTIAL DAMAGES NOR SHALL THE SELLER’S LIABILITY IN RESPECT OF ANY CLAIMS ARISING OUT OF OR IN CONNECTION WITH THE SALES CONTRACT OR MANUFACTURE, SALE, DELIVERY OR USE OF THE PRODUCTS EXCEED THE PURCHASE PRICE OF THE PRODUCTS. ATTACHMENT 2 C2177 PCS Mobile Page 20 of 20 AIS ATTACHMENT 1, Page 20 of 20