HomeMy WebLinkAboutItem 15 Purchase of Police Vehicles for Fiscal Year 2017 AGENDA ITEM SUMMARY Meeting Date: 7/18/2016
Meeting Type: Regular Meeting
Staff Contact/Dept.: Michael Harman Staff Phone No: 726-2347
Estimated Time: Consent Calendar
S P R I N G F I E L D C I T Y C O U N C I L Council Goals: Provide Financially Responsible and
Innovative Government Services
ITEM TITLE: PURCHASE OF POLICE VEHICLES FOR FISCAL YEAR 2017
ACTION
REQUESTED:
Approve the Purchase of Police Vehicles for Fiscal Year 2017 and authorize the City Manager to sign three contracts for the purchase of five patrol vehicles and one
administrative sergeant’s vehicle.
ISSUE STATEMENT:
Each year the Police Department replaces patrol cars and other police vehicles
which have served their useful life. In FY 2017, five patrol vehicles and one administrative sergeant’s vehicle are in need of replacement for the Police
Department.
ATTACHMENTS: 1. Ford SUV Patrol Vehicle Purchase Agreement 2. Ford Fusion Purchase Agreement
DISCUSSION/ FINANCIAL IMPACT:
Each year the Police Department replaces patrol vehicles and other vehicles which have served their useful life. For Fiscal Year 2017, the Department is requesting
approval to purchase:
Five Patrol vehicles at a cost not to exceed $32,286.50 each, for a total of $161,433,
and one unmarked vehicle for the administrative sergeant not to exceed $18,361.50.
The total expenditure for these six vehicles will not exceed $179,795.
Purchases for all vehicles will be made off the State purchasing contract, therefore,
no bid process is required. The replacement of the Patrol vehicles will mean that all vehicles assigned to regular patrol duties will be Ford Interceptor SUV’s. The
Department will continue to maintain two Chevy Caprice vehicles assigned to the School Resource Officer program, and one Caprice assigned to the DUII Enforcement program.
The vehicle selected for the administrative sergeant position has also been selected
from a list of trucks and sedans available through the State contract.
All six vehicles are due, or past due, for replacement under the normal replacement
schedule and are budgeted in Fund 713 for replacement this year.
CITY OF SPRINGFIELD
PURCHASE AGREEMENT
Contract #1693
Dated: July 18, 2016
Parties: City of Springfield “CITY” A Municipal Corporation of the State of Oregon
225 5th Street
Springfield, OR 97477 and
Landmark Ford Lincoln “Seller”
Additional Seller Information:
a) Type of Entity: Sole Proprietorship Partnership
Limited Liability Comp Corporation
b) Address: 12000 S W 66th Ave, Tigard, OR 97223
c) Telephone: 503.639.1131
d) Fax No: N/A
City Account Number(s) To Be Charged (Include Percentages): Account Number Percentage
713-36210-723001 100%
In consideration of the mutual covenants contained herein, the parties agree to the following terms, provisions and conditions:
1. Personal Property to be Delivered. Seller shall deliver FOB Springfield, OR five (5) 2017 Ford
Police Interceptor AWD SUV's, including delivery and E-Plates, described in Attachment 1 quote dated June 9, 2016 attached hereto and incorporated herein by this reference on or before
November 30, 2016. Total cost will not exceed $161,433.
2. Payment by CITY. CITY will pay invoice on Net 30 day terms upon City acceptance of work, services performed or good delivered. 3. Invoice. Invoice to be sent to: Accounts Payable - City of Springfield, 225 5th Street, Springfield, OR
97477 or email to ap@springfield-or.gov. The invoice must reference this contract #1693 and approval code #362.
4. Warranty. Seller shall warrant 2017 Ford Police Interceptor AWD SUV's as described in
Attachment 2.
5. Sourcing. State of Oregon Price Agreement 5550.
C1693 Landmark Ford Lincoln Page 1 of 49
AIS ATTACHMENT 1, Page 1 of 49
6. First Point of Contact.
Landmark Ford - Lisa O'Keefe, govtsales@landmarkford.com 503.639.1131
CITY-Sgt. Richard Charboneau, RCharboneau@Springfield-OR.Gov, PH: 541.726.2326 7. Work Performed. The work to be performed by Seller includes services generally performed by Seller in his/her/its usual line of business.
8. Tax duties and Liabilities. Seller shall be responsible for all federal, state and local taxes, if any,
applicable to any payments received pursuant to this Agreement, including but not limited to income tax, payroll tax, social security and self-employment tax. CITY shall not withhold, pay, or in any
other manner be responsible for payment of any taxes on behalf of Seller. 9. Indemnification and Hold Harmless. Seller shall defend, indemnify and hold harmless City from
and against all liability or loss and against all claims or actions based upon or arising out of damage
or injury to persons or property caused by or sustained in connection with the performance of this Contract by Seller except, pursuant to ORS 30.140, for losses, claims, or actions resulting from the
sole negligence of City.
The Seller shall assume all responsibilities for the work, and bear all losses and damages directly or indirectly resulting to the Seller, the City, or to others on account of the character or performance of
the work, unforeseen difficulties, accidents, or any other cause whatsoever. The Seller shall assume defense of, indemnify and save harmless the City, its officials, agents, and employees from all
claims, liability, loss, damage and injury of every kind, nature and description, directly or indirectly resulting from activities in the performance of the Contract, the ownership, maintenance or use of
motor vehicles in connection therewith, or the acts, omissions, operations, or conduct of the Seller or any Subcontractor under the Contract or any way arising out of the Contract, irrespective of whether
any act, omission or conduct of the City connected with the Contract is a condition or contributory cause of the claim, liability loss, damage or injury and irrespective or whether act, omission, or
conduct of the Seller or Subcontractor is merely a condition rather than a cause of a claim, liability, loss damage or injury. The Seller shall not be liable for nor be required to defend or indemnify, the
City relative to claims for damage or damages resulting solely from acts or omissions of the City, its officials, agents or employees. The absence of or inadequacy of the liability insurance required in
section 10 shall not negate Seller’s obligations in this paragraph. 10. Insurance. a. General Insurance. The Seller shall maintain in force for the duration of this agreement a
Commercial General Liability insurance policy written on an occurrence basis with limits not less than $2,000,000 per occurrence and $3,000,000 in the aggregate for bodily injury or
property damage. Automobile Liability (owned, non-owned and hired) insurance with limits not less than $1,000,000 per occurrence shall be maintained. The City, its employees,
officials and agents will be named as an Additional Insured where operations are being conducted related to this contract, on the General Liability policy as respects to work or
services performed under this agreement to the extent that the death or bodily injury to persons or damage to property arises out of the fault of the Seller or the fault of the Seller’s
agents, representatives or subcontractors. This insurance will be primary over any insurance the City may carry on its own. If the City requires Professional Liability coverage, the City’s
Risk Manager must approve the terms, conditions and limits. Seller understands that CITY is a public entity subject to the requirements of the Oregon Governmental Tort Claims Act,
ORS 30.260 et seq. In the event that CITY’S financial obligations or liabilities are modified by any amendment to the liability limits imposed by the Oregon Governmental Tort Claims
Act, Seller agrees that the limits regarding liability insurance set forth in this Section 10 will be modified to conform to such limits. Independent contractor and CITY shall sign an
amendment to this Agreement incorporating such modification. b. Workers’ Compensation. Seller shall provide and maintain workers’ compensation coverage for its employees, officers, agents, or partners, as required by applicable workers’
C1693 Landmark Ford Lincoln Page 2 of 49
AIS ATTACHMENT 1, Page 2 of 49
compensation laws. If contractor is exempt from coverage, a written statement signed by Contractor so stating the reason for exemption shall be provided to the City.
c. Evidence of Insurance Coverage. Evidence of the required insurance coverages issued
by an insurance company satisfactory to the City shall be provided to the City by way of a City approved certificate of insurance before any work or services commence.
d. Notice of Cancellation or Material Change in Coverage. The certificate of insurance
shall contain a requirement that the Insurance company notify the City 30 days prior to any cancellation or material change in coverage. If the approved insurance company will not
provide this 30 day notice, the Seller shall provide written notice to the City contract manager within two days after the Seller becomes aware that their coverage has been
canceled or has been materially changed. The Seller shall either fax 541-726-3782 said notice or email it directly to Bob Duey (rduey@springfield-or.gov), Finance Director at the City. Regardless of what circumstances caused Sellers insurance coverage to cease or be modified, it is the Seller’s responsibility to notify the City. Failure to maintain proper
insurance or provide notice of cancellation or modification shall be grounds for immediate termination of this contract.________(Contractor initials)
e. Equipment and Material. The Seller shall be responsible for any loss, damage, or
destruction of its own property, equipment, and materials used in conjunction with the work.
f. Exception or Waivers. Any exception or waiver of these requirements shall be subject to review and approval from the City’s Risk Manager. 11. Access to Records. CITY and its duly authorized representatives shall have access to books,
documents, papers and records of Seller which are directly pertinent to this Agreement for the purpose of making audit, examination, excerpts and transcripts.
12. Waiver. Failure of CITY to enforce any provision of this Agreement shall not constitute a waiver or
relinquishment by CITY of the right to such performance in the future nor of the right to enforce any
other provision of this Agreement. 13. Amendments. The terms of this Agreement shall not be waived, altered, modified, supplemented or
amended in any manner whatsoever, without prior written approval of CITY. No modification of this
Agreement shall bind either party unless reduced to writing and subscribed by both parties, or ordered by a Court.
14. Nondiscrimination. Seller shall comply with all applicable requirements of Federal and State civil rights and rehabilitation statutes, rules and regulations. 15. Termination. The performance of work under this Agreement may be terminated by CITY, in whole
or in part, whenever for any reason CITY shall determine that such termination is in the best interest of CITY. Any such termination shall be effected by delivery to the Seller of a Notice of Termination
specifying the extent to which performance of the work under the Agreement is terminated and the
date on which such termination is effective. Upon delivery to the Seller of a Notice of Termination under this paragraph, the Seller and CITY shall, by agreement, make an appropriate written
modification to this Agreement governing completion of portions of the Seller’s work and payment therefore by CITY.
16. Assignment/Subcontract. Seller shall not assign, sell, transfer, subcontract or sublet rights, or
delegate responsibilities under this Agreement, in whole or in part, without the prior written approval of CITY. No such written approval shall relieve Seller of any obligations of this Agreement, and any
transferee or subcontractor shall be considered the agent of Seller. Seller shall remain liable as between the original parties to this Agreement as if no such assignment had occurred.
17. Successors in Interest. The provisions of this Agreement shall be binding upon and shall inure to
the benefit of the parties to this Agreement and their respective successors and assigns.
C1693 Landmark Ford Lincoln Page 3 of 49
AIS ATTACHMENT 1, Page 3 of 49
18. Compliance with All Government Regulations. Seller shall comply with all Federal, State and
local laws, codes, regulations and ordinances applicable to the work performed under this Agreement. Failure to comply with such requirements shall constitute a breach of contract and shall
be grounds for termination of this Agreement. Damages or costs resulting from noncompliance shall be the sole responsibility of Seller.
19. Attorney Fees. In the event a lawsuit of any kind is instituted on behalf of CITY to enforce any
provision of this Agreement, Seller shall pay such additional sums as the Court may adjudge reasonable for attorney fees plus all costs and disbursements at trial and on any appeal.
20. Force Majeure. Neither party to this Agreement shall be held responsible for delay or default
caused by fire, riot, acts of God and/or war which is beyond that party’s reasonable control. CITY may terminate this Agreement upon written notice after determining such delay or default will unreasonably prevent successful performance of the Agreement.
21. Choice of Law, Forum, Construction of Agreement. This Agreement shall be governed and construed in accordance with the laws of the State of Oregon, apart from choice of law
provisions. The parties agree that the Circuit Court for the County of Lane, State of Oregon, or the
Federal District Court of the State of Oregon (Eugene) is the sole and proper forum for resolving any disputes involving this Agreement, any breach of this Agreement, or relating to its subject matter. The Parties agree to submit themselves to the jurisdiction of such courts without challenge
to the jurisdiction of these courts. This Agreement shall not be construed more favorably to CITY due to the preparation of this Agreement by CITY. The headings and subheadings in this Agreement are
for convenience, do not form a part of this Agreement, and shall not be used in construing this
Agreement. 22. Entire Agreement. This Agreement signed by both parties is the parties’ final and entire Agreement
and supersedes all prior and contemporaneous oral or written communications between the parties, their agents and representatives. There are no representations, promises, terms, conditions or obligations other than those contained herein.
CITY OF SPRINGFIELD: SELLER:
By: By:
Name: Name:
Title: Title:
Date: Date:
C1693 Landmark Ford Lincoln Page 4 of 49
AIS ATTACHMENT 1, Page 4 of 49
Landmark Ford Lincoln
12000 S W 66th Ave, Tigard, Oregon, 97223
Office: 503-639-1131
Customer Proposal
Prepared for:
pringfield Police Department
Office: 541-726-2326
Email: rcharboneau@springfield-or.gov
FIN: QO526
Prepared by:
L
Office: 503-639-1131
Email: @landmarkford.com
Date: 06/22/2016
Vehicle: 2017 Utility Police Interceptor Base
AWD
1
ATTACHMENT 1
C1693 Landmark Ford Lincoln Page 5 of 49
AIS ATTACHMENT 1, Page 5 of 49
Prices and content availability as shown are subject to change and should be treated as estimates only. Actual base vehicle, package and option pricing
may vary from this estimate because of special local pricing, availability or pricing adjustments not reflected in the dealer’s computer system. See
salesperson for the most current information.
Prepared for:
By: LISA OKEEFE Date: 06/22/2016 | Price Level: 725 Quote ID: SPFLK8A
Landmark Ford Lincoln
12000 S W 66th Ave, Tigard, Oregon, 97223
Office: 503-639-1131
2017 Utility Police Interceptor, Sport
Utility
AWD Base(K8A)
Pricing - Single Vehicle
MSRP
Vehicle Pricing
Vehicle Price $31,510.00
Options & Colors $5,660.00
Upfitting $0.00
Destination Charge $945.00
Subtotal $38,115.00
Pre-Tax Adjustments
Description
Government Price Discount -$5,958.00
Subtotal $32,157.00
Post-Tax Adjustments
Description
E-Plates $129.50
Total $32,286.50
Customer Signature Acceptance Date
2
ATTACHMENT 1
C1693 Landmark Ford Lincoln Page 6 of 49
AIS ATTACHMENT 1, Page 6 of 49
Prices and content availability as shown are subject to change and should be treated as estimates only. Actual base vehicle, package and option pricing may vary from this estimate because of special local pricing, availabilityor pricing adjustments not reflected in the dealer’s computer system. See salesperson for the most current information.Prepared for: By: LISA OKEEFE Date: 06/09/2016 | Price Level: 725Landmark Ford Lincoln12000 S W 66th Ave, Tigard, Oregon, 97223Office: 503-639-11312017 Utility Police Interceptor, Sport UtilityAWD Base(K8A)Major Equipment(Based on selected options, shown at right)EcoBoost 3.5L V-6 DOHC w/gasoline directinjection 365hpExterior:Shadow Black6 speed automatic w/ODInterior:Charcoal Black*4-wheel ABS*Brake assistance*Traction control*P 245/55R18 BSW AS W-rated tires*Advance Trac w/Roll Stability Control*Air conditioning*Tinted glass*AM/FM stereo with seek-scan, single in-dashCD player, MP3 decoder, auxiliary audio input,external memory control*Bluetooth wireless streaming*LED brakelights*Rear child safety locks*Dual power remote heated mirrors*Variable intermittent speed-sensitive wiperswipers*18 x 8 steel wheels*Dual front airbags*Driver and front passenger seat mounted sideairbags*Airbag occupancy sensor*Rear window defroster*Tachometer*Message Center*Underseat ducts*Reclining front bucket seats*60-40 folding rear split-bench*Audio control on steering wheel*Axle to end of frame: 46.5"Fuel EconomyCity 16 mpgHwy 21 mpgSelected OptionsMSRPSTANDARD VEHICLE PRICE$31,510.00Order Code 500AN/CTransmission: 6-Speed AutomaticIncludedGVWR: 6,300 lbsIncludedTires: P245/55R18 AS BSWIncludedWheels: 18" x 8" 5-Spoke Painted Black Steel IncludedUnique HD Cloth Front Bucket Seats w/Vinyl Rear Included113" WheelbaseSTDMonotone Paint ApplicationSTDRadio: MyFord AM/FM/CD/MP3 CapableIncludedPaint Table : Primary$0.00Engine: 3.5L V6 EcoBoost$3,295.003.16 Axle RatioIncludedHidden Door-Lock Plunger/Rr-Door HandlesInoperable$160.00SYNC Basic (Voice-Activated CommunicationsSystem)$295.00Red/White Dome Lamp in Cargo Area$50.00Windows - Rear-Window Power Delete$25.00Dark Car Feature$20.00Driver Only Incandescent Spot Lamp$215.00Heated Sideview Mirrors$60.003ATTACHMENT 1C1693 Landmark Ford LincolnPage 7 of 49AIS ATTACHMENT 1, Page 7 of 49
Prices and content availability as shown are subject to change and should be treated as estimates only. Actual base vehicle, package and option pricing may vary from this estimate because of special local pricing, availabilityor pricing adjustments not reflected in the dealer’s computer system. See salesperson for the most current information.Prepared for: By: LISA OKEEFE Date: 06/09/2016 | Price Level: 725Landmark Ford Lincoln12000 S W 66th Ave, Tigard, Oregon, 97223Office: 503-639-11312017 Utility Police Interceptor, Sport UtilityAWD Base(K8A)$50.00$100.00$850.00Included$455.00N/CIncluded$85.00N/CN/CKeyed Alike - Noise Suppression Bonds (Ground Straps)Front Headlamp Lighting SolutionGrille LED Lights, Siren & Speaker Pre-WiringRear Lighting SolutionRear View CameraElectrochromic Rear View Mirror2nd Row Only Solar Tint GlassShadow BlackCharcoal BlackDeflector PlateIncludedSUBTOTAL$37,170.00Destination Charge $945.00TOTAL$38,115.004ATTACHMENT 1C1693 Landmark Ford LincolnPage 8 of 49AIS ATTACHMENT 1, Page 8 of 49
2017 Model Year Ford Warranty Guide
(Except F-650/750, Hybrid and Electric Vehicles)
ATTACHMENT 2
C1693 Landmark Ford LincolnPage 9 of 49
AIS ATTACHMENT 1, Page 9 of 49
June 2016
Second Printing
Warranty Guide
Litho in U.S.A.
owner.ford.com ford.ca
HW7J 19T201 BA
ATTACHMENT 2
C1693 Landmark Ford LincolnPage 10 of 49
AIS ATTACHMENT 1, Page 10 of 49
Your satisfaction is our #1 goal. If you have any questions or concerns, or
are unsatisfied with the service you are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company policies
or procedures, please contact the Ford Customer Relationship Center.
In the United States:In Canada:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1–800-232-5952)
www.customersaskford.com
Customer Relationship Centre
Ford Motor Company
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1–800-565-3673 (FORD)
www.ford.ca
In Asia-Pacific Region, Sub-Saharan Africa,
U.S. Virgin Islands, Central America, the
Caribbean, and Israel:
In Puerto Rico:
Ford Motor Company
Ford Export Operations
Attention: Customer Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
For customers in Guam, the Commonwealth of
the Northern Mariana Islands (CNMI), America
Samoa, and the U.S. Virgin Islands, please feel
free to call our Toll-Free Number:
(800) 841-FORD (3673)
Fax: (313) 390-0804
E-mail: expcac@ford.com
Ford International
Business Development, Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (800) 841-FORD (3673)
Fax: (313) 390-0804
E-mail: prcac@ford.com
www.ford.com.pr
In Middle East:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Toll-free Number for the Kingdom of Saudi Arabia:
800 8971409
Local Telephone Number for Kuwait:
24810575
Fax: 971-4-3327299
E-mail: menacac@ford.com
www.me.ford.com
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 11 of 49
AIS ATTACHMENT 1, Page 11 of 49
Table of Contents
1. INTRODUCTION 1
2. IMPORTANT INFORMATION YOU SHOULD
KNOW 2
If You Need Customer Assistance 2
Know When Your Warranty Begins 2
Check Your Vehicle 2
Maintain Your Vehicle Properly 2
Who Pays For Warranty Repairs?3
Do Warranties Apply In Other Countries?4
3. THE NEW VEHICLE LIMITED WARRANTY FOR
YOUR 2017-MODEL VEHICLE 5
Limitations And Disclaimers 5
What Is Covered?8
What Is Not Covered?12
4. IN ADDITION ...16
Roadside Service Assistance (United States,
Puerto Rico, And U.S. Virgin Islands)16
5. FEDERAL REQUIREMENTS FOR EMISSIONS
WARRANTIES 17
What Is Covered?20
What Is Not Covered?21
6. CALIFORNIA REQUIREMENTS FOR EMISSIONS
WARRANTIES 22
What Is Covered?26
What Is Not Covered?29
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 12 of 49
AIS ATTACHMENT 1, Page 12 of 49
7. ADDITIONAL INFORMATION ABOUT YOUR
EMISSIONS WARRANTY COVERAGE, UNDER
FEDERAL AND CALIFORNIA REQUIREMENTS 30
8. NOISE EMISSIONS WARRANTY 32
9. FORD PROTECT EXTENDED SERVICE PLAN 33
10. BETTER BUSINESS BUREAU (BBB)
AUTO LINE PROGRAM 34
11. STATE WARRANTY ENFORCEMENT LAWS 35
12. IMPORTANT INFORMATION ABOUT
AMBULANCE CONVERSIONS 36
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 13 of 49
AIS ATTACHMENT 1, Page 13 of 49
1. Introduction
Ford Motor Company and your selling dealer thank you for selecting
one of our quality products. Our commitment to you and your vehicle
begins with quality protection and service.
When you need warranty repairs, your selling dealer would like you to
return to it for that service, but you may also take your vehicle to
another Ford Motor Company dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that,
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership cannot assist you, then
contact the Customer Relationship Center at 1-800-392-3673.
This booklet explains in detail the warranty coverages that apply to your
2017-model car or light truck. If you bought a previously owned
2017-model vehicle, you are eligible for any remaining warranty
coverages.
Ford Motor Company provides the Emissions Defect Warranties and
Emissions Performance Warranties which cover your emissions
control systems, and Noise Emissions Warranty which applies only to
medium/heavy duty trucks over 10,000 pounds Gross Vehicle Weight
Rating (pages 17-32).
1
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 14 of 49
AIS ATTACHMENT 1, Page 14 of 49
2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
Your Ford Motor Company dealer is available to assist you with all your
automotive needs. Please follow the procedures outlined on the front
page of this booklet.
In addition, if you are an eligible U.S. owner, you may use - at no cost -
the services of the BBB AUTO LINE program. For details, see Better
Business Bureau (BBB) AUTO LINE program,page 34 or call
1-800-955-5100.
KNOW WHEN YOUR WARRANTY BEGINS
Your Warranty Start Date is the day you take delivery of your new
vehicle or the day it is first put into service (for example, as a dealer
demonstrator), whichever occurs first.
CHECK YOUR VEHICLE
We try to check vehicles carefully at the assembly plant and the
dealership, and we usually correct any damage to paint, sheet metal,
upholstery, or other appearance items. But occasionally something may
slip past us, and a customer may find that a vehicle was damaged before
he or she took delivery. If you see any damage when you receive your
vehicle, notify your dealership within one week.
MAINTAIN YOUR VEHICLE PROPERLY
Your glove compartment contains an Owner’s Manual which indicates
the scheduled maintenance required for your vehicle. Proper
maintenance guards against major repair expenses resulting from neglect
or inadequate maintenance, may help increase the value you receive
when you sell or trade your vehicle, and is important in allowing your
vehicle to comply with applicable emissions standards.
It is your responsibility to make sure that all of the scheduled
maintenance is performed and that the materials used meet Ford
engineering specifications. Failure to perform scheduled maintenance as
specified in the Owner’s Manual will invalidate warranty coverage on
2
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 15 of 49
AIS ATTACHMENT 1, Page 15 of 49
parts affected by the lack of maintenance. Make sure that receipts for
completed maintenance work are retained with the vehicle and
confirmation of maintenance work is always entered in your Owner’s
Manual.
Your Ford or Lincoln dealership, or Ford or Lincoln Auto Care Service
Center, has factory-trained technicians who can perform the required
maintenance using genuine Ford parts. The dealership looks forward to
meeting your every service need to maximize your satisfaction with your
vehicle.
WHO PAYS FOR WARRANTY REPAIRS?
You will not be charged for repairs covered by any applicable warranty
during the stated coverage periods, unless specifically stated elsewhere
in this guide.
Some states have mandated alternate time coverage periods for parts of
your vehicle (e.g. seatbelts).
Some states and/or local governments may require a tax on a portion of
warranty repairs. Where applicable law allows, the tax must be paid by
you, the owner of the vehicle.
During the Bumper to Bumper Warranty period, dealers may receive
instructions to provide no-cost, service-type improvements - not
originally included in your Owner’s Manual - intended to increase your
overall satisfaction with your vehicle.
Sometimes Ford may offer a special adjustment program to pay all or
part of the cost of certain repairs beyond the terms of the applicable
warranty. Check with your dealer or call 1-800-392-3673 to learn whether
any adjustment program is applicable to your vehicle. Please have your
vehicle identification number available.
3
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 16 of 49
AIS ATTACHMENT 1, Page 16 of 49
DO WARRANTIES APPLY IN OTHER COUNTRIES?
The New Vehicle Limited Warranty and the Emissions Warranties
described in this booklet apply to your vehicle if:
•it was originally purchased through the Ford Export Operations
Military Sales Program; or
•it was originally sold or leased by Ford Motor Company or one of its
dealers in the United States or U.S. Federalized Territories, and it was
originally registered/licensed and operated in the United States, U.S.
Federalized Territories, or Canada.
If you meet either of these two requirements, you do have warranty
coverage when you travel with this vehicle outside the United States,
U.S. Federalized Territories, or Canada. In some cases, however, you may
have to pay the servicing Ford dealer in a foreign country or U.S.
Federalized Territory for a repair that is covered under the U.S.
warranty. If this happens, be sure to save the paid repair order or
invoice. You should present this document to a U.S. Ford Motor
Company dealer for warranty refund consideration. Refer to
www.Ford.com for additional customer assistance reference information.
4
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 17 of 49
AIS ATTACHMENT 1, Page 17 of 49
3. The New Vehicle Limited Warranty for your
2017-model vehicle
LIMITATIONS AND DISCLAIMERS
All of the warranties in this booklet are subject to the following
limitations and disclaimers:
The warranties in this booklet are the only express warranties
applicable to your vehicle. Ford does not assume or authorize anyone
to assume for it any other obligation or liability in connection with
your vehicle or these warranties. No person, including Ford employees
or dealers, may modify or waive any part of these warranties.
Ford and its dealers reserve the right to make changes in or additions
to vehicles built or sold by them at any time without incurring any
obligation to make the same or similar changes or additions to
vehicles previously built or sold.
Ford and its dealers also reserve the right to provide post-warranty
repairs, conduct recalls, or extend the warranty coverage period for
certain vehicles or vehicle populations, at the sole discretion of Ford.
The fact that Ford has provided such measures to a particular vehicle
or vehicle population in no way obligates Ford to provide similar
accommodations to other owners of similar vehicles.
As a condition of these warranties, you are responsible for properly
using, maintaining, and caring for your vehicle as outlined in your
Owner’s Manual. Ford recommends that you maintain copies of all
maintenance records and receipts for review by Ford.
5
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 18 of 49
AIS ATTACHMENT 1, Page 18 of 49
Ford and your dealer are not responsible for any time or income that
you lose, any inconvenience you might be caused, the loss of your
transportation or use of your vehicle, the cost of rental vehicles, fuel,
telephone, travel, meals, or lodging, the loss of personal or commercial
property, the loss of revenue, or for any other incidental or
consequential damages you may have.
Punitive, exemplary, or multiple damages may not be recovered unless
applicable law prohibits their disclaimer.
You may not bring any warranty-related claim as a class
representative, a private attorney general, a member of a class of
claimants or in any other representative capacity.
Ford shall not be liable for any damages caused by delay in delivery or
furnishing of any products and/or services.
You may have some implied warranties. For example, you may have an
implied warranty of merchantability (that the car or light truck is
reasonably fit for the general purpose for which it was sold) or an
implied warranty of fitness for a particular purpose (that the car or
light truck is suitable for your special purposes), if a special purpose
was specifically disclosed to Ford itself not merely to the dealer
before your purchase, and Ford itself not just the dealer told you the
vehicle would be suitable for that purpose.
These implied warranties are limited, to the extent allowed by law, to
the time period covered by the written warranties, or to the applicable
time period provided by state law, whichever period is shorter.
These implied warranties do not apply at all if you use your vehicle
for business or commercial purposes. In addition, the implied warranty
of fitness for a particular purpose does not apply if your vehicle is
used for racing, even if the vehicle is equipped for racing.
6
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 19 of 49
AIS ATTACHMENT 1, Page 19 of 49
The warranties contained in this booklet and all questions regarding
their enforceability and interpretation are governed by the law of the
state in which you purchased your Ford vehicle. Some states do not
allow Ford to limit how long an implied warranty lasts or to exclude
or limit incidental or consequential damages, so the limitation and
exclusions described above may not apply to you.
NOTE: This information about the limitation of implied
warranties and the exclusion of incidental and consequential
damages under the NEW VEHICLE LIMITED WARRANTY also
applies to the EMISSIONS WARRANTIES described on pages
17-31.
Ford participates in the BBB AUTO LINE warranty dispute resolution
program. You may contact BBB AUTO LINE by calling 800-955-5100.
You are required to submit your warranty dispute to the BBB AUTO
LINE before exercising rights or seeking remedies under the Federal
Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent
permitted by the applicable state ‘‘Lemon Law’’, you are also required
to submit your warranty dispute to the BBB AUTO LINE before
exercising any rights or seeking remedies under the ‘‘Lemon Law’’. If
you choose to seek remedies that are not created by the
Magnuson-Moss Warranty Act or the applicable state ‘‘Lemon Law,’’
you are not required to first use BBB AUTO LINE to resolve your
dispute – although the program is still available to you.
For more information regarding the BBB AUTO LINE program, see
page 34 of this booklet.
7
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 20 of 49
AIS ATTACHMENT 1, Page 20 of 49
QUICK REFERENCE: WARRANTY COVERAGE
This chart gives a general summary of your warranty coverage provided
by Ford Motor Company under the New Vehicle Limited Warranty.
Please refer to the description of warranty coverage for more specific
information.
For each type of coverage, the chart shows two measures:
•years in service •miles driven
The measure that occurs first determines how long your coverage lasts.
For example: Your Bumper to Bumper Coverage lasts for three years -
unless you drive more than 36,000 miles before three years elapse. In
that case, your coverage ends at 36,000 miles.
For more details on coverage, see:
➡What is Covered?(pages 8-12)
➡What is Not Covered?(pages 12-15)
WHAT IS COVERED?
Your NEW VEHICLE LIMITED WARRANTY gives you specific legal
rights. You may have other rights that vary from state to state. Under
your New Vehicle Limited Warranty if:
- your Ford vehicle is properly operated and maintained, and
8
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 21 of 49
AIS ATTACHMENT 1, Page 21 of 49
- was taken to a Ford dealership for a warranted repair during the
warranty period,
then authorized Ford Motor Company dealers will, without charge,
repair, replace, or adjust all parts on your vehicle that malfunction or fail
during normal use during the applicable coverage period due to a
manufacturing defect in factory-supplied materials or factory workmanship.
This warranty does not mean that each Ford vehicle is defect free.
Defects may be unintentionally introduced into vehicles during the
design and manufacturing processes and such defects could result in the
need for repairs. Ford provides the New Vehicle Limited Warranty only
to remedy manufacturing defects that result in vehicle part malfunction
or failure during the warranty period.
The remedy under this written warranty, and any implied warranty, is
limited to repair, replacement, or adjustment of defective parts. This
exclusive remedy shall not be deemed to have failed its essential purpose
so long as Ford, through its authorized dealers, is willing and able to
repair, replace, or adjust defective parts in the prescribed manner. Ford’s
liability, if any, shall in no event exceed the cost of correcting
manufacturing defects as herein provided and upon expiration of this
warranty, any such liability shall terminate.
Conditions that are not covered by the New Vehicle Limited Warranty
are described on pages 12-15. When making warranty repairs on your
vehicle, the dealer will use Ford or Motorcraft parts or remanufactured
or other parts that are authorized by Ford, at the discretion of Ford or
the Ford dealership.
Nothing in this warranty should be construed as requiring defective parts
to be replaced with parts of a different type or design than the original
part, so long as the vehicle functions properly with the replacement part.
Moreover, Ford and its authorized dealers are entitled to a reasonable
time and a reasonable number of attempts within which to diagnose and
repair any defect covered by this warranty.
In certain instances, Ford may authorize repairs at other than Ford
dealer facilities.
Two separate warranties apply to tires on your new vehicle. The New
Vehicle Limited Warranty covers tire defects in factory supplied material
or workmanship for 100% of labor costs and on a pro rata adjustment
basis for parts. (See the reimbursement schedule below).
9
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 22 of 49
AIS ATTACHMENT 1, Page 22 of 49
For vehicles within the New Vehicle Limited Warranty time in service
and mileage coverage period, defective tires will be replaced on a pro
rata adjustment basis according to the following mileage-based
Reimbursement Schedule:
MILES DRIVEN PERCENT OF PARTS COVERED BY FORD
1-12,000 100%
12,001-24,000 60%
24,001-36,000 30%
The tire manufacturer also provides you with a separate tire warranty that
may extend beyond the New Vehicle Limited Warranty coverage. You will
find the manufacturer’s tire warranty with the owner literature supplied
with your vehicle. You have the option of having a tire warranty repair
performed by the tire manufacturer’s authorized service center. If you go
to a tire service center for a repair covered by the New Vehicle Limited
Warranty, you may be charged a prorated amount for wear or other
charges. If so, you should present your paid invoice detailing the nature of
the charges to any Ford Motor Company dealership for refund
consideration. When making warranty repairs on your vehicle, the dealer
will use Ford or Motorcraft parts or remanufactured or other parts that
are authorized by Ford. In certain instances, Ford may authorize repairs at
other than Ford dealer facilities. Tire replacements under warranty will be
made with the same brand and model as originally equipped with the
vehicle unless the same brand and model is no longer available, in which
case a tire of the same brand, size, load, speed and tread type will be
used. In some circumstances, Ford may authorize another brand and/or
model to substitute for the original brand and model, even if still available.
Normal tire wear or damage is not reimbursable. See page 15 for details
of what is not covered.
Extended warranty coverage periods are available for certain
vehicle parts and conditions. Specifically,
(1) Your vehicle’s Powertrain components are covered for five years or
60,000 miles, whichever occurs first. The extended coverage applies to
the Engine:all internal lubricated parts, cylinder block, cylinder heads,
electrical fuel pump, powertrain control module, engine mounts,
flywheel, injection pump, manifold (exhaust and intake), manifold bolts,
oil pan, oil pump, seals and gaskets, engine thermostat, engine
thermostat housing, timing chain cover, timing chain (gears or belt),
turbocharger/supercharger unit, valve covers, water pump;
10
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 23 of 49
AIS ATTACHMENT 1, Page 23 of 49
Transmission:all internal parts, clutch cover, seals and gaskets, torque
converter, transfer case (including all internal parts), transmission case,
transmission mounts;Front-Wheel Drive:axle shafts, front bearings,
seals and gaskets, universal and constant velocity joints;Rear-Wheel
Drive:axle shafts, rear bearings, center support bearing, drive axle
housing (including all internal parts), drive shaft, retainers, supports,
seals and gaskets, universal and constant velocity joints.
Four-Wheel/All-Wheel Drive:axle shafts, bearings (front and rear),
center support bearing, drive shafts, final drive housing (including all
internal parts), hubs-automatic front locking (four-wheel drive), locking
rings (four-wheel drive), seals and gaskets, universal and constant
velocity joints.
(2) Your vehicle’s safety belts and air bag Supplemental Restraint System
(SRS) are covered for an extended Safety Restraint Coverage Period,
which lasts for five years or 60,000 miles, whichever occurs first.
(3) Your vehicle’s body sheet metal panels are covered for an extended
Corrosion Coverage Period, which lasts for five years, regardless of miles
driven. The extended warranty coverage only applies if a body sheet
metal panel becomes perforated due to corrosion during normal use due
to a manufacturing defect in factory-supplied materials or factory
workmanship. If aluminum body panels have corrosion or rust damage,
and the damage is not the result of abnormal usage, vehicle accident,
customer actions and/or extreme environmental conditions, the corrosion
or rust damage repairs are covered for 5 years, unlimited miles. For
damage caused by airborne material (environmental fallout) where there
is no factory-related defect involved and therefore no warranty - our
policy is to provide free repair of paint damage due to the airborne
material for 12 months or 12,000 miles, whichever occurs first.
(4) Your vehicle’s direct injection diesel engine and certain engine
components are covered during the PowerStroke Diesel Engine Coverage
Period, which lasts for five years or 100,000 miles, whichever occurs
first. The following parts are covered during this extended coverage
period: the engine, cylinder block, heads and all internal parts, intake
and exhaust manifolds, timing gear, harmonic balancer, valve covers, oil
pan and pump, water pump, fuel system (excluding fuel lines, fuel tank
and frame mounted fuel conditioning module sometimes referred to as
the frame mounted pump/filter/water separator or frame mounted fuel
filter/water separator), high pressure lines, gaskets and seals, glow plugs,
turbocharger, two-stage turbocharger assembly, turbocharger actuator,
11
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 24 of 49
AIS ATTACHMENT 1, Page 24 of 49
powertrain control module, high pressure fuel injection pump assembly,
injectors, injection pressure sensor, fuel rail pressure sensor, exhaust
back pressure regulator and sensor, exhaust pressure sensor, manifold
pressure sensor, intake air temperature sensor, crankshaft position
sensor, camshaft position sensor, accelerator switch.
NOTE:Some components may also be covered by the Emissions
Warranties. For more information, see pages 17-31.
If you own or lease a 2017-model Next Generation Police Interceptor
Vehicle (NGPI), refer to the Warranty Addendum Card that was given to
you when you took delivery of your vehicle for further explanation of
Amendments to the New Vehicle Limited Warranty. The Warranty
Addendum applies only the NGPI vehicles delivered in the State of Florida
and New York.
WHAT IS NOT COVERED UNDER THE NEW VEHICLE LIMITED
WARRANTY?
Damage Caused By:
•accidents, collision or objects striking the vehicle (including driving
through a car wash)
•theft, vandalism, or riot
•fire or explosion
•using contaminated or improper fuel/fluids
•customer-applied chemicals or accidental spills
•driving through water deep enough to cause water to be ingested into
the engine
•misuse of the vehicle, such a driving over curbs, overloading, racing or
using the vehicle as a permanent stationary power source
Damage Caused by Alteration or Modification
The New Vehicle Limited Warranty does not cover any damage caused by:
•alterations or modifications of the vehicle, including the body, chassis,
electronics or their components, after the vehicle leaves the control of
Ford Motor Company
•tampering with the vehicle, tampering with the emissions systems or
with the other parts that affect these systems (for example, but not
limited to exhaust and intake systems)
12
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 25 of 49
AIS ATTACHMENT 1, Page 25 of 49
•the installation or use of a non-Ford Motor Company part or software
(other than a certified emissions part or software) or any part or
software (Ford or non-Ford) designed for off-road use only installed
after the vehicle leaves the control of Ford Motor Company, if the
installed part fails or causes a Ford part to fail. Examples include, but
are not limited to lift kits, oversized tires, roll bars, cellular phones,
alarm systems, automatic starting systems and performance-enhancing
powertrain components or software and performance “chips”.
Your vehicle may allow, enable or facilitate the use of certain non-Ford
Motor Company software. Ford is not responsible for the functionality
of such software. Ford may disallow, discontinue or modify your ability
to use such software at any time without prior notification or incurring
any warranty or other obligation. Non-Ford Motor Company software
may be governed by End User License Agreement or warranty
provided by the software provider. For Ford Motor Company software
see End User License Agreement found in the Owner Manual.
Damage Caused by Use and/or the Environment
The New Vehicle Limited Warranty does not cover surface rust,
deterioration and damage of paint, trim, upholstery, and other
appearance items that result from use and/or exposure to the elements.
You, as the owner, are responsible for these items. Some examples are:
•dings, dents
•cuts, burns, punctures or tears
•road salt
•tree sap, bird and bee droppings
•windstorm, lightening, hail
•earthquake
•freezing, water or flood
•stone chips, scratches (some examples are on paint and glass)
•windshield stress cracks. However, limited coverage on windshield
stress cracks will be provided for the first 12 months or 12,000 miles
(which ever occurs first), even though caused by use and/or exposure
to the elements.
13
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 26 of 49
AIS ATTACHMENT 1, Page 26 of 49
Maintenance/Wear
The New Vehicle Limited Warranty does not cover: (1) parts and labor
needed to maintain the vehicle; and (2) the replacement of parts due to
normal wear and tear. You, as the owner, are responsible for these items. See
your Owner’s Manual. Some examples of maintenance and normal wear are:
•oil changes
•oils, lubricants, other fluids
•oil/air filters
•tire rotation/inflation
•cleaning/polishing
•clutch linings
•wiper blades*
•wheel alignments and tire
balancing*
•brake pad/lining*
* Ford will replace or adjust certain maintenance items when necessary,
free of charge during a limited period:
•Wiper blade replacements will be provided during the first six months
in service, regardless of miles driven.
•Wheel alignments and tire balancing will be provided during the first
12 months or 12,000 miles in service, whichever occurs first.
•Brake pad/lining replacements will be provided during the first
12 months or 18,000 miles in service, whichever occurs first.
SYNC Hands-Free Communications and Entertainment System
If your vehicle is equipped with SYNC, the New Vehicle Limited Warranty
does not cover repairs under certain conditions, such as failure to
provide proper installation environment. The New Vehicle Limited
Warranty does not cover repairs of certain damage or loss, such as:
•Loss of personal recording media, software or data
•Loss, change, or discontinuation of functionality because of:
•system updates to Ford Motor Company software or lack of
compatibility with non-Ford Motor Company electronic devices
•non-Ford Motor Company software, or
•obsolescence of vehicle software or hardware
•lack of network coverage or availability
•Damage caused by:
•abnormal use such as insertion of foreign objects, fluid spillage
•unauthorized modification to alter functionality or capability
•computer or internet viruses, bugs, or malware, such as worms,
Trojan Horses, cancelbots
14
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 27 of 49
AIS ATTACHMENT 1, Page 27 of 49
•installation of unauthorized software, peripherals and attachments
•unauthorized, unapproved and/or incompatible repairs, upgrades and
modification
•the defective function or obsolescence of your cellular phone or digital
media device (for example, inadequate signal reception by the
external antenna, viruses or other software problems)
Tire Wear or Damage
The New Vehicle Limited Warranty does not cover normal wear or worn
out tires. Tires will not be replaced (unless required by a warranty
repair) for wear or damage including:
•tire damage from road hazard such as cuts, snags, bruises, bulges,
puncture, and impact breaks
•tire damage due to under or over inflation, tire chain use, racing,
spinning (as when stuck in snow or mud), improper mounting or
dismounting, or tire repair
Other Items or Conditions Not Covered
The New Vehicle Limited Warranty does not cover:
•vehicles that have had the odometer disconnected, altered, or
inoperative for an extended period of time with the result that the
actual mileage cannot be determined
•vehicles that have ever been labeled or branded as dismantled, fire,
flood, junk, rebuilt, reconstructed, or salvaged; this will void the New
Vehicle Limited Warranty
•vehicles that have been determined to be a total loss by an insurance
company; this will void the New Vehicle Limited Warranty
•converted ambulances that are not equipped with the Ford Ambulance
Prep Package, see important information about ambulance conversions
(page 36)
•Aftermarket parts or components, sometimes installed by Ford Motor
Company or an authorized Ford dealership, may not be covered by the
New Vehicle Limited Warranty. Any damage caused to Ford
components due to the failure of aftermarket parts (other than a
certified emissions part) is not covered.
15
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 28 of 49
AIS ATTACHMENT 1, Page 28 of 49
4. In addition ...
ROADSIDE SERVICE ASSISTANCE
(UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS)
Your vehicle is covered by the complimentary Ford Roadside Assistance
Program (unless you are driving a daily rental unit). Under this program,
Ford will cover:
•Towing to the nearest Ford Motor Company dealership, or towing to
your selling dealership if within 35 miles of the disablement
•Flat tire change (vehicle must have useable spare)
•Fuel delivery (limited to two occurrences in a 12-month period up to
2 gal. gas, 5 gal. diesel)
•Jump starts
•Lock-out assistance (replacement key cost is customer responsibility)
•Winch out services: includes pulling a vehicle within 100 feet of a
paved or county maintained road. No recoveries.
The Roadside Assistance Program is separate from the New Vehicle
Limited Warranty. It begins at the warranty start date and lasts for five
years or 60,000 miles (whichever occurs first). If you need towing
beyond the five years or 60,000 miles (whichever occurs first) period,
Ford can arrange roadside assistance and charge your credit card. If the
reason for the vehicle disablement is later found to be covered by
another Ford warranty, Ford will provide a refund for the tow charge
under the other warranty, through the dealership.
For emergency roadside assistance, call 1-800-241-3673, 24 hours
a day, 365 days a year.
Ford Rent-A-Car (FRAC) and Dealer Daily Rental (DDR) vehicles that
must be towed because a covered repair failed during the warranty
coverage period, Ford will cover towing to the nearest Ford Motor
Company dealership.
Ford Motor Company reserves the right to modify or discontinue
Roadside Assistance at any time. Certain restrictions apply to Roadside
Assistance benefits. Call 1-800-241-3673 for further details.
16
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 29 of 49
AIS ATTACHMENT 1, Page 29 of 49
5. Federal requirements for emissions warranties
QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE
This chart shows your warranty coverage under two emissions warranties
that Ford Motor Company provides, in compliance with Federal
requirements. The warranties are:
•Emissions Defects Warranty
•Emissions Performance Warranty
For full details on emissions control coverage, see:
➡Emissions Defect Warranty (page 18)
➡Emissions Performance Warranty (page 19)
➡What is Covered?(pages 20-21)
➡What is Not Covered?(page 21)
17
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 30 of 49
AIS ATTACHMENT 1, Page 30 of 49
EMISSIONS DEFECT WARRANTY COVERAGE
During the warranty coverage period, Ford Motor Company warrants that:
•your vehicle or engine is designed, built, and equipped to meet - at
the time it is sold - the emissions regulations of the U.S.
Environmental Protection Agency (EPA).
•your vehicle or engine is free from emission-related defects in
factory-supplied materials or workmanship, which are defects that
could prevent the vehicle or engine from conforming with applicable
EPA regulations.
•you will not be charged for diagnosis, repair, replacement, or
adjustment of parts containing an emissions-related defect. Applicable
parts are listed under What is Covered?on pages 20-21.
The warranty coverage period for:
•Passenger cars, light duty trucks (applies to vehicles up to 8,500
pounds GVWR)
— The emission warranty coverage period is 8 years or 80,000 miles
(whichever occurs first) for catalytic converters, electronic
emission control units, and onboard emissions diagnostic devices.
—All other parts covered under your emissions warranty are warranted
for 3 years or 36,000 miles whichever comes first.
•Heavy duty vehicles (applies to trucks over 8,500 pounds GVWR up to
19,500 pounds GVWR)
— The emissions warranty coverage period for heavy duty vehicles
(HDVs) is 5 years or 50,000 miles (whichever comes first) for all
parts covered by your emissions warranty.
•Only for HDVs not designated as vocational vehicles on
the underhood VEHICLE EMISSION CONTROL
INFORMATION label:The 5 year/50,000 mile warranty includes
coverage of components whose failure would increase the vehicle’s
emissions of air conditioning refrigerants.
•Only for HDVs designated as vocational vehicles on the
underhood VEHICLE EMISSION CONTROL INFORMATION
label:Tire defects that affect compliance with emission standards
are covered for 2 years or 24,000 miles, whichever comes first.
18
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 31 of 49
AIS ATTACHMENT 1, Page 31 of 49
EMISSIONS PERFORMANCE WARRANTY COVERAGE
Under Emissions Performance Warranty Coverage, Ford Motor Company
will repair, replace, or adjust - with no charge for labor, diagnosis, or parts -
any emissions control device or system, if you meet all of the following
conditions:
•You have maintained and operated your vehicle according to the
instructions on proper care in the Owner’s Manual and this booklet.
•Your vehicle fails to conform, during the warranty coverage period, to
the applicable national EPA standards, as determined by an EPA
approved inspection and maintenance program.
•You are subject to a penalty or sanction under local, state, or federal law
because your vehicle has failed to conform to the emissions standards.
(A penalty or sanction can include being denied the right to use your
vehicle.)
•Your vehicle has not been tampered with, misused, or abused.
The warranty coverage period for:
•Passenger cars, light duty trucks (applies to vehicles up to 8,500
pounds GVWR)
— 8 years or 80,000 miles (whichever occurs first) for catalytic
converter, electronic emissions control unit, and onboard emissions
diagnostic devices.
— 2 years or 24,000 miles (whichever occurs first) for all other
covered parts .
•Heavy duty vehicles (applies to trucks over 8,500 pounds GVWR up to
19,500 pounds GVWR)
— 5 years or 50,000 miles (whichever occurs first) for all covered
parts.
See WHAT IS COVERED for list of covered parts.
Note that the warranty period begins on the Warranty Start Date as
specified on page 2 of this booklet.
19
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 32 of 49
AIS ATTACHMENT 1, Page 32 of 49
WHAT IS COVERED?
For your vehicle if these parts contain an emissions-related defect, they
are covered by both the Emissions Defect Warranty and the Emissions
Performance Warranty.
•Air Flow Sensor
•Air/Fuel Feedback Control
System and Sensors
•Air Induction System
•Catalytic Converters (including
Selective Catalytic Reduction
and Diesel Oxidation Catalysts)
•Cold Start Enrichment System
(diesel only)
•Controls for Deceleration
(diesel only)
•Diesel Exhaust Fluid System
•Diesel Particulate Filter
•Electronic Ignition System
(diesel only)
•Electronic Engine Control
Sensors and Switches
•Powertrain Control Module
(PCM)/Engine Control Module
(ECM)*
•Evaporative Emission Control
System
•Exhaust Gas Recirculation
(EGR) System
•Exhaust Manifold
•Exhaust Pipe (Manifold to
Catalyst)
•Fuel Filler Tube and Seal
(non-diesel only)
•Fuel Injection System
•Fuel Injector Supply Manifold
•Fuel Tank (non-diesel only)
•Fuel Tank Pressure Control
Valve
•Ignition Coil and/or Control
Module
•Intake Manifold
•Intercooler Assembly -
Engine Charger
•Malfunction Indicator Lamp
(MIL)/On-Board Diagnostic
(OBD) System
•PCV system and Oil Filler Cap
•Secondary Air Injection System
•Spark Control Components
•Spark Plugs and Ignition Wires
•Thermostat
•Throttle Body Assembly (MFI)
•Transmission Control Module
(TCM) and Solenoids
•Turbocharger Assembly
•Vacuum Distribution System
* Includes hardware and emissions related software changes only
20
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 33 of 49
AIS ATTACHMENT 1, Page 33 of 49
Important Information About List of Parts
Also covered by the two emissions warranties are all emissions-related
bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors,
non-diesel fuel lines, sensors, and wiring harnesses that are used with
components on the list of parts, above.
Concerning parts that should be replaced on a certain maintenance
schedule: these parts remain under warranty until : (a) the first
replacement time that is specified in your Owner’s Manual;or(b)the
time or mileage limits of the Federal Defect and Performance Warranties
(whichever occurs first). Your Ford Motor Company dealer maintains a
complete list of parts covered by emissions warranties. For more details
about the specific parts covered by the Emissions Defect Warranty,
contact your dealer.
WHAT IS NOT COVERED?
Ford Motor Company may deny you emissions warranty coverage if your
vehicle or a part does not contain an emissions-related defect or has
failed because of abuse, neglect, improper maintenance, unapproved
modifications, or any items included in What Is Not Covered?, pages
12-15.
If you need more information about getting service under the Federal
Emissions Performance Warranty, or if you want to report what you
believe to be violations of the terms of this warranty, you may contact:
U.S. Environmental Protection Agency
Office of Transportation and Air Quality
Compliance Division, Light-Duty Vehicle Group
Attn: Warranty Complaints
2000 Traverwood Drive
Ann Arbor, MI 48105
Email: complianceinfo@epa.gov
21
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 34 of 49
AIS ATTACHMENT 1, Page 34 of 49
6. California requirements for emissions warranties
QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE
This chart shows the emission warranty that Ford Motor Company
provides for your vehicle under the emissions control warranty in
accordance with the regulations of the California Air Resources Board.
This coverage is in addition to Federal Emission warranties (Page 17).
Vehicles Eligible for California Emission Warranty Coverage
California emission warranty coverage applies if your vehicle meets the
following two requirements:
•Your vehicle is registered in a state
1 that has adopted and is enforcing
California emission warranty regulations applicable for your vehicle at
the time of repair, and
•Your vehicle is certified for sale in California as indicated on the
vehicle emission control information label.
22
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 35 of 49
AIS ATTACHMENT 1, Page 35 of 49
1 Subject to change, the following states have adopted and are enforcing
California emission warranty regulations:
-Passenger Car & Light-duty Trucks (up to 8,500 pounds GVWR) -
California, Connecticut, Delaware, Maine, Maryland, Massachusetts,
New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont
and Washington
-Medium-Duty Passenger Vehicles (up to 10,000 pounds GVWR
designed primarily for the transportation of persons. Excludes
incomplete trucks, trucks with a seating capacity either over twelve
persons total or over nine persons rearward of the driver’s seat, or
trucks with an open cargo area of at least six feet of interior length):
California, Connecticut, Delaware, Maine, Maryland, Massachusetts,
New York, Oregon, Rhode Island, Vermont and Washington
-Medium-Duty Vehicles (over 8,500 pounds GVWR up to 14,000
pounds GVWR) - California, Connecticut, Delaware, Maine, Maryland,
Massachusetts, New York, Oregon, Rhode Island, and Vermont.
-Light Heavy-Duty Diesel Engine Vehicles (over 14,000 pounds
GVWR up to 19,500 pounds GVWR) - California, Maine, New York, and
Pennsylvania.
Vehicles Eligible for California PZEV Emission Warranty Coverage
California Partial Zero Emission Vehicles (PZEV) have extended coverage on
all emission related parts. This extended warranty coverage applies if your
vehicle is PZEV certified as indicated on the VECI label and is registered in a
state that has adopted and is enforcing California PZEV emissions warranty,
which may include the following states, subject to change: California,
Connecticut, Maine, Maryland, Massachusetts, New Jersey, New York, Rhode
Island or Vermont.
For full details about coverage under California requirements for
emissions control, see:
➡Defects Warranties (pages 24-30)
➡Performance Warranty (pages 24-25)
➡What Is Covered?(pages 26-29)
➡What Is Not Covered?(page 29)
23
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 36 of 49
AIS ATTACHMENT 1, Page 36 of 49
EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES
Your Warranty Rights and Obligations
The California Air Resources Board and Ford Motor Company are
pleased to explain the emission control system warranty on your
2017-model vehicle. In California, new motor vehicles must be designed,
built, and equipped to meet the State’s stringent anti-smog standards.
Ford must warrant the emission control system on your vehicle for the
periods of time listed on pages 24-25, provided there has been no abuse,
neglect, or improper maintenance of your vehicle.
Your emission control system may include parts such as the carburetor
or fuel injection system, the ignition system, catalytic converter, and the
engine computer. Also included may be hoses, belts, connectors, and other
emissions-related assemblies.
Where a warrantable condition exists, Ford Motor Company will repair
your vehicle at no cost to you including diagnosis, parts, and labor.
Manufacturer’s Warranty Coverage
For Vehicles Eligible for California Emission Warranty Coverage
If Gross Vehicle Weight Rating is 14,000 lbs. or less:
For 3 years or 50,000 miles (whichever first occurs):
1. If your vehicle fails a Smog Check inspection, all necessary repairs and
adjustments will be made by Ford to ensure that your vehicle passes the
inspection. This is your emission control system PERFORMANCE WARRANTY.
2. If any emissions-related part on your vehicle is defective, the part will
be repaired or replaced by Ford. This is your short-term emission control
system DEFECTS WARRANTY.
For 7 years or 70,000 miles (whichever first occurs):
If an emissions-related part listed on pages 27 and 29 with coverage for 7
years or 70,000 miles is defective or if its failure causes your vehicle to fail
a Smog Check inspection, the part will be repaired or replaced by Ford.
This is your long-term emission control system DEFECTS WARRANTY.
If Gross Vehicle Weight rating is over 14,000 lbs.:
For 5 years or 50,000 miles (gasoline powered engines and vehicles) or
5 years or 100,000 miles (diesel powered engines and vehicles)
(whichever first occurs):
If an emissions-related part on your vehicle is defective, the part will be
repaired or replaced by Ford. This is your emission control system
DEFECTS WARRANTY.
24
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 37 of 49
AIS ATTACHMENT 1, Page 37 of 49
For Vehicles Eligible for California PZEV Emission Warranty Coverage
For 15 years or 150,000 miles (whichever first occurs):
1. If an emissions-related part on your vehicle is defective, the part will
be repaired or replaced by Ford. This is your emissions control system
DEFECTS WARRANTY.
2. If your vehicle fails a Smog Check inspection, all necessary repairs
and adjustments will be made by Ford to ensure that your vehicle
passes the inspection. This is your emission control system
PERFORMANCE WARRANTY.
Owner’s Warranty Responsibilities
As the vehicle owner, you are responsible for the performance of the
required maintenance listed in your owner’s manual. Ford Motor
Company recommends that you retain all receipts covering maintenance
on your vehicle, but Ford cannot deny warranty coverage solely for the
lack of receipts or for your failure to ensure the performance of all
scheduled maintenance.
You are responsible for presenting your vehicle to a Ford Motor
Company dealer as soon as a problem exists. The warranty repairs
should be completed in a reasonable amount of time, not to exceed 30
days.
As the vehicle owner, you should also be aware that Ford Motor
Company may deny you warranty coverage if your vehicle or a part has
failed due to abuse, neglect, improper maintenance, or unapproved
modifications.
If you have any questions regarding your warranty rights and
responsibilities, or if you want to report what you believe to be violations
of the terms of this warranty, you may contact the Ford Customer
Relationship Center at 1-800-392-3673 (FORD) or the California Air
Resources Board at:
State of California Air Resources Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, California 91731-2990
25
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 38 of 49
AIS ATTACHMENT 1, Page 38 of 49
WHAT IS COVERED?
If the parts on the following list contains a defect that affects emissions,
they are covered by the Defects Warranties.
•Air Flow Sensor
•Air/Fuel Feedback Control
System and Sensors
•Air Induction System
•Catalytic Converters (including
Selective Catalytic Reduction
and Diesel Oxidation Catalysts)
•Cold Start Enrichment System
(diesel only)
•Controls for Deceleration
(diesel only)
•Diesel Exhaust Fluid System
•Diesel Particulate Filter
•Electronic Ignition System
(diesel only)
•Electronic Engine Control
Sensors and Switches
•Powertrain Control Module
(PCM)/Engine Control Module
(ECM)*
•Evaporative Emission Control
System
•Exhaust Gas Recirculation
(EGR) System
•Exhaust Manifold
•Exhaust Pipe (Manifold to
Catalyst)
•Fuel Filler Tube and Seal
(non-diesel only)
•Fuel Injection System
•Fuel Injector Supply Manifold
•Fuel Tank (non-diesel only)
•Fuel Tank Pressure Control
Valve
•Ignition Coil and/or Control
Module
•Intake Manifold
•Intercooler Assembly - Engine
Charger
•Malfunction Indicator Lamp
(MIL)/On-Board Diagnostic
(OBD) System
•PCV System and Oil Filler Cap
•Secondary Air Injection System
•Spark Control Components
•Spark Plugs and Ignition Wires
•Thermostat
•Throttle Body Assembly (MFI)
•Transmission Control Module
(TCM) and Solenoids
•Turbocharger Assembly
•Vacuum Distribution System
* Includes hardware and emissions related software changes only
26
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 39 of 49
AIS ATTACHMENT 1, Page 39 of 49
COVERAGE FOR 2017 MODEL VEHICLES (GVWR OF 14,000 LBS. OR LESS) UNDER LONG TERM DEFECTS WARRANTY(Coverage for up to 7 years/70,000 miles, whichever first occurs)Part Name1.5L Fusion1.5L Escape2.0L Fusion2.0L Escape2.3L Explorer2.3 Mustang2.5L Fusion2.5L Escape2.5L Transit Connect2.7 Fusion2.7L F-1503.2L Transit3.5L Explorer3.5L Expedition3.5L F-1503.5L Transit3.7 Mustang3.7L Explorer3.7L Transit5.0 Mustang5.0L F-1505.2 Mustang6.2L Econoline6.2L Superduty6.7L Superduty6.8L Econoline6.8L Superduty6.8L Motorhome &Stepvan ChassisABS Electronic Control ModuleXX XCatalytic ConverterXXXXXXXXXXXXXXXXXXXXXXXXXXXXCatalyst Inlet PipeXXDEF TankXCatalyst and Particulate Filter AssemblyXModule, DEF Tank 5gal/10gal AssemblyXCam Timing AssemblyXXXXXX XX X XXX XXXXXXXX XXXEngine Variable Timing AssemblyX(3)Engine Variable Camshaft Timing SolenoidX(3) X XCrankshaft Position Sensor (CKP)XVariable Camshaft Timing AssemblyXXXXXXXXX XXX XXXXXXValve Rocker Cover Assembly (RH, LH)XXXPCV Valve (Part of Rocker Cover Assembly)XX(4) XX XTurbochargerXXXXXXXXXX(3)XXXXCharge Air CoolerXXCHT SensorXExhaust Manifld and Turbo to Up-Pipe Gaskets /Exhaust Manifold Exhuast Left Bank GasketXTransmission Control Module AssemblyXXTrans Internal MLF Wiring HarnessXPressure Regulator SolenoidXTransmission Solenoid AssemblyXXXXX XXXXXX XFuel TankXXXXXXXXXXX XXXXXXXXXXXX XXXAuxiliary Fuel Tank Filler KitXXFuel Delivery ModuleX X XXXXXXXXX XFuel Pump to Fuel Rail TubeXXSensor to Rail Fuel LineXFuel Pump AssemblyX XXXXTurbocharger Control SolenoidX XX(3) X X XIntakeManifoldXXXXXXX XXXXXX XXXExhaust Manifold (Right-Hand)XX X X(3)XXXXXXXX XX
27
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 40 of 49
AIS ATTACHMENT 1, Page 40 of 49
Part Name1.5L Fusion1.5L Escape2.0L Fusion2.0L Escape2.3L Explorer2.3 Mustang2.5L Fusion2.5L Escape2.5L Transit Connect2.7 Fusion2.7L F-1503.2L Transit3.5L Explorer3.5L Expedition3.5L F-1503.5L Transit3.7 Mustang3.7L Explorer3.7L Transit5.0 Mustang5.0L F-1505.2 Mustang6.2L Econoline6.2L Superduty6.7L Superduty6.8L Econoline6.8L Superduty6.8L Motorhome &Stepvan ChassisExhaust Manifold (Left-Hand)XXX X X X(3)XXXXXXXX XXExhaust Manifold GasketXXXXXXXXXXX XFlat/Ring Exhaust GasketXXX X X XFuel Tank SenderXHigh Pressure Fuel Injector PumpXFuel Injector Manifold Return LineXXFuel Supply Manifold AssemblyX(3) X XXOutlet TubeXEGR Cooler Bypass Control SolenoidXX XXXExhaust AdapterXXXFuel InjectorXX(3)XFuel Injector Fuel Supply ManifoldXX XX XXAir Intake Throttle BodyXFuel Injector Wiring Harness (3)XInjection Pressure SensorX XInstrument Cluster (1)XXXXXXXX XXXXXXXXXXXXX XX XPowertrain Control Wiring Harness (2)XXXXXXXSensor Coolant TempXPowertrain Control Module (PCM)/ Engine ControlModule (ECM)XXXXXXXXXXXXXXXXXXXXXXXXXXXXWiring Harness (2)XMain Body Wiring Harness (2)X X X X XX X X X X X X X X X X X XDash Panel & Headlamp Junction Wiring (2)XXXXXXXX XXXX X XMain Wiring Assembly (2)XXXX XXXXXXX XXXX XXXXXXXXXXRear Lamp Wiring Assembly (2)XXXX XXXXXXInterior Wiring Assembly (2)XXXFuel Sender Wiring Assembly (2)X XXX XXXXXXXXMain Jumper Wiring Assembly (2)X XXXXX(1) for Service Engine Soon/Malfunction Indicator Lamp (MIL) functionality concerns only(2) for MIL illumination only(3) for EcoBoost Engine only(4) for non-EcoBoost Engine only
28
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 41 of 49
AIS ATTACHMENT 1, Page 41 of 49
Important Information about List of Parts
There may be additional coverage for these parts through the Bumper to
Bumper, Powertrain, or Diesel Engine limited warranties. In any case, the
warranty with the broadest coverage applies.
Also covered by this warranty are all emissions-related bulbs, hoses,
clamps, brackets, tubes, gaskets, seals, belts, connectors, non diesel fuel
lines, and wiring harnesses that are used with components on the list of
parts above.
Concerning parts that should be replaced on a certain maintenance
schedule: these parts remain under warranty until the first required
replacement time that is specified in your Owner’s Manual.
NOTE: If the diagnosis does not reveal a defect, the Defects Warranty
does not apply.
Your Ford Motor Company dealer maintains a complete list of covered
parts. For more details about the specific parts that are covered by the
Defects Warranty, contact your dealer.
WHAT IS NOT COVERED?
Ford Motor Company may deny you emissions warranty coverage if your
vehicle or a part does not contain a defect that affects emissions or has
failed because of abuse, neglect, improper maintenance, unapproved
modifications, or any items included in What Is Not Covered?, pages
12-15.
29
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 42 of 49
AIS ATTACHMENT 1, Page 42 of 49
7. Additional information about your emissions warranty
coverage, under Federal and California requirements
HOW DO I GET WARRANTY SERVICE?
To get service under your emissions warranties, take your vehicle to any
Ford Motor Company dealer as soon as possible after illumination of the
Malfunction Indicator Light or it has failed an EPA-approved test or a
California Smog Check inspection. Be sure to show the dealer the
document that says your vehicle has failed the test.
Your dealer will determine whether the repair is covered by the warranty.
If the dealer has a question about Emissions Performance Warranty
coverage, it will forward the question to Ford Motor Company, which
must make a final decision within 30 days after you bring your vehicle in
for repair. (The decision will be made within a shorter time if state, local,
or federal law requires you to have the vehicle repaired more quickly in
order to avoid additional penalties.) The deadline for a determination
about Emissions Performance Warranty Coverage does not need to be
met if you request a delay, agree to a delay in writing, or if the delay is
caused by an event for which neither Ford nor your dealer is
responsible. If a question about Emissions Performance Warranty
coverage is referred to Ford Motor Company, you will be notified by Ford
Motor Company in writing if your claim for warranty coverage is denied.
The notice will explain the basis for denying your claim. If you fail to
receive this notice within a timely manner, as determined above, Ford
will perform the warranty repair for you free of charge.
HOW DO I HANDLE EMERGENCY REPAIRS?
If your vehicle needs an emergency warrantable repair and a Ford Motor
Company dealer is not available, or if a Ford Motor Company dealer
cannot perform warrantable repair(s) within 30 days of you bringing
your vehicle to the dealer, repairs may be performed at any service
establishment or by you using Ford equivalent replacement parts.
Ford will reimburse you for the cost of these warranty repairs including
diagnosis, if you take the part(s) that are replaced and the repair
receipt(s) to a Ford Motor Company dealer. The reimbursement shall not
exceed Ford’s suggested retail price for the warranted parts that are
replaced and labor charges based on Ford’s recommended time allowance
for the warranty repair and the geographically appropriate hourly rate.
30
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 43 of 49
AIS ATTACHMENT 1, Page 43 of 49
WHAT REPLACEMENT PARTS SHOULD I USE?
Ford Motor Company recommends that you use genuine Ford
replacement parts. However, when you are having non-warranty work
done on your vehicle, you may choose to use non-Ford parts. If you
decide to use non-Ford parts, be sure they are equivalent to Ford parts
in performance, quality, and durability. If you use replacement parts that
are not equivalent to Ford parts, your vehicle’s emissions control systems
may not work as effectively, and you may jeopardize your emissions
warranty coverage.
For vehicles within the warranty period, Ford will repair at no cost to
the owner, under the Federal Emissions Warranty, covered emission
failures caused by properly installed Ford parts or non-Ford parts that
have been certified by the U.S. Environmental Protection Agency (EPA).
Ford is not responsible for the cost of repairing any emission failures
caused by non-Ford parts that have not been certified by the EPA.
The maintenance, replacement, or repair of emissions control
devices or systems can be performed by any automotive repair
establishment or individual using Ford replacement parts or EPA
certified parts without voiding your federal warranty coverage
for future repairs during the warranty period.
PROPER MAINTENANCE PRESERVES YOUR WARRANTY
If you do not maintain your vehicle properly, Ford may have the right to
deny you warranty coverage.
To have repairs made under this warranty, you may have to show that
you have followed Ford’s instructions on properly maintaining and using
your vehicle. You will find these instructions in your Owner’s Manual.
Be sure to save your service receipts and to keep accurate records of all
maintenance work.
CUSTOMER ASSISTANCE
If you are not satisfied with the handling of a warranty matter, see
Customer Assistance, on the inside front cover, and Better Business
Bureau (BBB) AUTO LINE program, page 34.
31
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 44 of 49
AIS ATTACHMENT 1, Page 44 of 49
8. Noise emissions warranty
NOISE EMISSIONS WARRANTY FOR CERTAIN LIGHT TRUCKS
Ford Motor Company warrants to the first person who purchases this
vehicle for purposes other than resale and to each subsequent purchaser
that this vehicle as manufactured by Ford, was designed, built and
equipped to conform at the time it left Ford’s control with all applicable
U.S. EPA Noise Control Regulations.
This warranty covers this vehicle as designed, built and equipped by
Ford Motor Company, and is not limited to any particular part,
component or system of the vehicle as manufactured by Ford. Defects in
design, assembly or in any part, component or system of the vehicle as
manufactured by Ford, which, at the time it left Ford’s control, caused
noise emissions to exceed Federal standards, are covered by this
warranty for the life of the vehicle.
THE NOISE EMISSIONS WARRANTY OBLIGATIONS DO NOT APPLY TO:
•loss of time, inconvenience, loss of use of the vehicle, commercial loss
or, other consequential damages.
•any vehicle which is not covered by the U.S. EPA Medium and Heavy
Trucks Noise Emission Standards (40 C.F.R. Part 205, Subpart B).
Among the non-covered vehicles are those lacking a partially or fully
enclosed operator’s compartment, such as a basic stripped chassis,
those having a Gross Vehicle Weight Rating of 10,000 pounds or less,
and those sold outside the United States and its territories. To the
extent permitted by law, THIS WARRANTY IS EXPRESSLY INSTEAD
of any express or implied warranty, condition, or guarantee,
agreement, or representation, by any person with respect to
conformity of this vehicle with the U.S. EPA Noise Control
Regulations, including ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS.
32
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 45 of 49
AIS ATTACHMENT 1, Page 45 of 49
9. Ford Protect Extended Service Plan
MORE PROTECTION FOR YOUR VEHICLE
You can get more protection for your new car or light truck by
purchasing a Ford Protect Extended Service Plan (Ford Protect ESP).
Ford Protect ESP service contracts are backed by Ford Motor Company
or subsidiaries of Ford Motor Company (examples are but not limited to:
Ford Motor Service Company or the American Road Insurance
Company). Ford Protect plans provide up to 8 years and 150,000 miles
of coverage.
They provide:
•benefits during the warranty period, depending on the plan you
purchase can be: reimbursement for a rental vehicle, protecting
against tire and wheel road hazard damage, coverage for certain
maintenance and wear items, lost key replacement, other plans are
available;
•protection against covered repair costs and continuing Roadside
Service Assistance benefits after your Bumper to Bumper Warranty
expires.
You may purchase Ford Protect ESP from any Ford Motor Company
dealer or see our website at Ford-ESP.com. There are several Ford
Protect ESP plans available in various time, distance and deductible
combinations. Each plan is tailored to fit your own driving and vehicle
ownership needs, including reimbursement for towing and rental.
When you purchase Ford Protect ESP, you receive peace-of-mind
protection throughout the United States, Canada and Mexico, provided
by a network of more than 4,600 Ford Motor Company dealers.
NOTE:Repairs performed outside the United States, Canada, Mexico,
Guam or Puerto Rico, Virgin Islands, American Samoa, and District of
Columbia are not eligible for Ford Protect ESP coverage.
This information is subject to change. Ask your dealer for complete
details about Ford Protect ESP coverage.
33
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 46 of 49
AIS ATTACHMENT 1, Page 46 of 49
10. The Better Business Bureau (BBB)
AUTO LINE Program (U.S. Only)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined on the first page of the Customer Assistance section,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts — mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation and your
claim is eligible, you may participate in the arbitration process. An
arbitration hearing will be scheduled so that you can present your case
in an informal setting before an impartial person. The arbitrator will
consider the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to accept the
BBB AUTO LINE decision, Ford must abide by the accepted decision as
well. Disputes submitted to the BBB AUTO LINE program are usually
decided within forty days after you file your claim with the BBB.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed, and returned to the BBB
along with proof of ownership. Upon request, the BBB will review the
claim for eligibilty under Program Summary Guidelines.
You can get more information by callng BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
34
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 47 of 49
AIS ATTACHMENT 1, Page 47 of 49
11. State warranty enforcement laws
These state laws - sometimes called lemon laws - allow owners to receive
a replacement vehicle or a refund of the purchase price, under certain
circumstances. The laws vary from state to state.
To the extent your state law allows, Ford Motor Company requires that
you first send us a written notification of any defects or non-conformities
that you have experienced with your vehicle. (This will give us the
opportunity to make any needed repairs before you pursue the remedies
provided by your state’s law.)
In all other states where not specifically required by state law, Ford
Motor Company requests that you give us the written notice. Send your
written notification to:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
35
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 48 of 49
AIS ATTACHMENT 1, Page 48 of 49
12. Important information about ambulance
conversions
Ford vehicles are suitable for producing ambulances only if equipped
with the Ford Ambulance Prep Package. In addition, Ford urges
ambulance manufacturers to follow the recommendations of the Ford
Incomplete Vehicle Manual and the Ford Truck Body Builders
Layout Book (and pertinent supplements).
Using a Ford vehicle without the Ford Ambulance Prep Package
to produce an ambulance could result in elevated underbody
temperatures, fuel overpressurization, and the risk of fuel
expulsion and fires. Such use also voids the Ford Bumper to
Bumper Warranty and may void the Emissions Warranties.
You may determine whether the vehicle is equipped with the Ford
Ambulance Prep Package by inspecting the information plate on the
driver’s rear door pillar.
You may determine whether the ambulance manufacturer has followed
Ford’s recommendations by contacting the ambulance manufacturer of
your vehicle.
36
ATTACHMENT 2
C1693 Landmark Ford Lincoln Page 49 of 49
AIS ATTACHMENT 1, Page 49 of 49
CITY OF SPRINGFIELD
PURCHASE AGREEMENT
Contract #1696
Dated: July 18, 2016
Parties: City of Springfield “CITY”
A Municipal Corporation of the State of Oregon 225 5th Street
Springfield, OR 97477
and
Landmark Ford Lincoln “Seller”
Additional Seller Information:
a) Type of Entity: Sole Proprietorship Partnership
Limited Liability Comp Corporation
b) Address: 12000 W W 66th Ave, Tigard, OR 97223 c) Telephone: 503.639.1131
d) Fax No: N/A City Account Number(s) To Be Charged (Include Percentages):
Account Number Percentage
713-36200-723001 100%
In consideration of the mutual covenants contained herein, the parties agree to the following terms,
provisions and conditions:
1. Personal Property to be Delivered. Seller shall deliver FOB Springfield, OR one (1) 2017 Ford Fusion described in Attachment 1 quote dated June 29, 2016 attached hereto and incorporated herein by this reference on or before August 31, 2016. Total cost will not exceed $18,361.50.
2. Payment by CITY. CITY will pay invoice on Net 30 day terms upon City acceptance of work, services performed or good delivered.
3. Invoice. Invoice to be sent to: Accounts Payable - City of Springfield, 225 5th Street, Springfield, OR
97477 or email to ap@springfield-or.gov. The invoice must reference this contract #1696 and
approval code# 4. Warranty. Seller shall warrant 2017 Ford Fusion as described in Attachment 2 attached hereto and
incorporated herein by this reference.
5. Sourcing. Oregon State Pricing Agreement 5550.
C1696 Landmark Ford Lincoln Page 1 of 47
AIS ATTACHMENT 2, Page 1 of 47
6. First Point of Contact.
Landmark Ford - Lisa O'Keefe, govtsales@landmarkford.com, PH: 503.639.1131 City- Sgt. Richard Charboneau, RCharboneau@Springfield-OR.Gov, PH: 541.726.2326
7. Work Performed. The work to be performed by Seller includes services generally performed by
Seller in his/her/its usual line of business. 8. Tax duties and Liabilities. Seller shall be responsible for all federal, state and local taxes, if any,
applicable to any payments received pursuant to this Agreement, including but not limited to income
tax, payroll tax, social security and self-employment tax. CITY shall not withhold, pay, or in any other manner be responsible for payment of any taxes on behalf of Seller.
9. Indemnification and Hold Harmless. Seller shall defend, indemnify and hold harmless City from
and against all liability or loss and against all claims or actions based upon or arising out of damage or injury to persons or property caused by or sustained in connection with the performance of this
Contract by Seller except, pursuant to ORS 30.140, for losses, claims, or actions resulting from the sole negligence of City.
The Seller shall assume all responsibilities for the work, and bear all losses and damages directly or
indirectly resulting to the Seller, the City, or to others on account of the character or performance of the work, unforeseen difficulties, accidents, or any other cause whatsoever. The Seller shall assume
defense of, indemnify and save harmless the City, its officials, agents, and employees from all claims, liability, loss, damage and injury of every kind, nature and description, directly or indirectly
resulting from activities in the performance of the Contract, the ownership, maintenance or use of motor vehicles in connection therewith, or the acts, omissions, operations, or conduct of the Seller or
any Subcontractor under the Contract or any way arising out of the Contract, irrespective of whether any act, omission or conduct of the City connected with the Contract is a condition or contributory
cause of the claim, liability loss, damage or injury and irrespective or whether act, omission, or conduct of the Seller or Subcontractor is merely a condition rather than a cause of a claim, liability,
loss damage or injury. The Seller shall not be liable for nor be required to defend or indemnify, the City relative to claims for damage or damages resulting solely from acts or omissions of the City, its
officials, agents or employees. The absence of or inadequacy of the liability insurance required in section 10 shall not negate Seller’s obligations in this paragraph.
10. Insurance. a. General Insurance. The Seller shall maintain in force for the duration of this agreement a Commercial General Liability insurance policy written on an occurrence basis with limits not
less than $2,000,000 per occurrence and $3,000,000 in the aggregate for bodily injury or property damage. Automobile Liability (owned, non-owned and hired) insurance with limits
not less than $1,000,000 per occurrence shall be maintained. The City, its employees, officials and agents will be named as an Additional Insured where operations are being
conducted related to this contract, on the General Liability policy as respects to work or services performed under this agreement to the extent that the death or bodily injury to
persons or damage to property arises out of the fault of the Seller or the fault of the Seller’s agents, representatives or subcontractors. This insurance will be primary over any insurance
the City may carry on its own. If the City requires Professional Liability coverage, the City’s Risk Manager must approve the terms, conditions and limits. Seller understands that CITY
is a public entity subject to the requirements of the Oregon Governmental Tort Claims Act, ORS 30.260 et seq. In the event that CITY’S financial obligations or liabilities are modified
by any amendment to the liability limits imposed by the Oregon Governmental Tort Claims Act, Seller agrees that the limits regarding liability insurance set forth in this Section 10 will
be modified to conform to such limits. Independent contractor and CITY shall sign an amendment to this Agreement incorporating such modification.
b. Workers’ Compensation. Seller shall provide and maintain workers’ compensation
coverage for its employees, officers, agents, or partners, as required by applicable workers’
C1696 Landmark Ford Lincoln Page 2 of 47
AIS ATTACHMENT 2, Page 2 of 47
compensation laws. If contractor is exempt from coverage, a written statement signed by Contractor so stating the reason for exemption shall be provided to the City.
c. Evidence of Insurance Coverage. Evidence of the required insurance coverages issued
by an insurance company satisfactory to the City shall be provided to the City by way of a City approved certificate of insurance before any work or services commence.
d. Notice of Cancellation or Material Change in Coverage. The certificate of insurance
shall contain a requirement that the Insurance company notify the City 30 days prior to any cancellation or material change in coverage. If the approved insurance company will not
provide this 30 day notice, the Seller shall provide written notice to the City contract manager within two days after the Seller becomes aware that their coverage has been
canceled or has been materially changed. The Seller shall either fax 541-726-3782 said notice or email it directly to Bob Duey (rduey@springfield-or.gov), Finance Director at the City. Regardless of what circumstances caused Sellers insurance coverage to cease or be modified, it is the Seller’s responsibility to notify the City. Failure to maintain proper
insurance or provide notice of cancellation or modification shall be grounds for immediate termination of this contract.________(Contractor initials)
e. Equipment and Material. The Seller shall be responsible for any loss, damage, or
destruction of its own property, equipment, and materials used in conjunction with the work.
f. Exception or Waivers. Any exception or waiver of these requirements shall be subject to review and approval from the City’s Risk Manager. 11. Access to Records. CITY and its duly authorized representatives shall have access to books,
documents, papers and records of Seller which are directly pertinent to this Agreement for the purpose of making audit, examination, excerpts and transcripts.
12. Waiver. Failure of CITY to enforce any provision of this Agreement shall not constitute a waiver or
relinquishment by CITY of the right to such performance in the future nor of the right to enforce any
other provision of this Agreement. 13. Amendments. The terms of this Agreement shall not be waived, altered, modified, supplemented or
amended in any manner whatsoever, without prior written approval of CITY. No modification of this
Agreement shall bind either party unless reduced to writing and subscribed by both parties, or ordered by a Court.
14. Nondiscrimination. Seller shall comply with all applicable requirements of Federal and State civil rights and rehabilitation statutes, rules and regulations. 15. Termination. The performance of work under this Agreement may be terminated by CITY, in whole
or in part, whenever for any reason CITY shall determine that such termination is in the best interest of CITY. Any such termination shall be effected by delivery to the Seller of a Notice of Termination
specifying the extent to which performance of the work under the Agreement is terminated and the
date on which such termination is effective. Upon delivery to the Seller of a Notice of Termination under this paragraph, the Seller and CITY shall, by agreement, make an appropriate written
modification to this Agreement governing completion of portions of the Seller’s work and payment therefore by CITY.
16. Assignment/Subcontract. Seller shall not assign, sell, transfer, subcontract or sublet rights, or
delegate responsibilities under this Agreement, in whole or in part, without the prior written approval of CITY. No such written approval shall relieve Seller of any obligations of this Agreement, and any
transferee or subcontractor shall be considered the agent of Seller. Seller shall remain liable as between the original parties to this Agreement as if no such assignment had occurred.
17. Successors in Interest. The provisions of this Agreement shall be binding upon and shall inure to
the benefit of the parties to this Agreement and their respective successors and assigns.
C1696 Landmark Ford Lincoln Page 3 of 47
AIS ATTACHMENT 2, Page 3 of 47
18. Compliance with All Government Regulations. Seller shall comply with all Federal, State and
local laws, codes, regulations and ordinances applicable to the work performed under this Agreement. Failure to comply with such requirements shall constitute a breach of contract and shall
be grounds for termination of this Agreement. Damages or costs resulting from noncompliance shall be the sole responsibility of Seller.
19. Attorney Fees. In the event a lawsuit of any kind is instituted on behalf of CITY to enforce any
provision of this Agreement, Seller shall pay such additional sums as the Court may adjudge reasonable for attorney fees plus all costs and disbursements at trial and on any appeal.
20. Force Majeure. Neither party to this Agreement shall be held responsible for delay or default
caused by fire, riot, acts of God and/or war which is beyond that party’s reasonable control. CITY may terminate this Agreement upon written notice after determining such delay or default will unreasonably prevent successful performance of the Agreement.
21. Choice of Law, Forum, Construction of Agreement. This Agreement shall be governed and construed in accordance with the laws of the State of Oregon, apart from choice of law
provisions. The parties agree that the Circuit Court for the County of Lane, State of Oregon, or the
Federal District Court of the State of Oregon (Eugene) is the sole and proper forum for resolving any disputes involving this Agreement, any breach of this Agreement, or relating to its subject matter. The Parties agree to submit themselves to the jurisdiction of such courts without challenge
to the jurisdiction of these courts. This Agreement shall not be construed more favorably to CITY due to the preparation of this Agreement by CITY. The headings and subheadings in this Agreement are
for convenience, do not form a part of this Agreement, and shall not be used in construing this
Agreement. 22. Entire Agreement. This Agreement signed by both parties is the parties’ final and entire Agreement
and supersedes all prior and contemporaneous oral or written communications between the parties, their agents and representatives. There are no representations, promises, terms, conditions or obligations other than those contained herein.
CITY OF SPRINGFIELD: SELLER:
By: By:
Name: Name:
Title: Title:
Date: Date:
C1696 Landmark Ford Lincoln Page 4 of 47
AIS ATTACHMENT 2, Page 4 of 47
06/27/2016
Fuel Economy and Environment
SmartphoneQR Code™fueleconomy.gov
Calculate personalized estimates and compare vehicles
Annual fuel cost Fuel Economy & Greenhouse Gas Rating (tailpipe only)Smog Rating (tailpipe only)
You
over 5 years
compared to the
average new vehicle.
ATTACHMENT 1
C1696 Landmark Ford Lincoln Page 5 of 47
AIS ATTACHMENT 2, Page 5 of 47
2017 Model Year Ford Warranty Guide
(Except F-650/750, Hybrid and Electric Vehicles)
ATTACHMENT 2
C1696 Landmark Ford LincolnPage 6 of 47
AIS ATTACHMENT 2, Page 6 of 47
June 2016
Second Printing
Warranty Guide
Litho in U.S.A.
owner.ford.com ford.ca
HW7J 19T201 BA
ATTACHMENT 2
C1696 Landmark Ford LincolnPage 7 of 47
AIS ATTACHMENT 2, Page 7 of 47
Your satisfaction is our #1 goal. If you have any questions or concerns, or
are unsatisfied with the service you are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company policies
or procedures, please contact the Ford Customer Relationship Center.
In the United States:In Canada:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1–800-232-5952)
www.customersaskford.com
Customer Relationship Centre
Ford Motor Company
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1–800-565-3673 (FORD)
www.ford.ca
In Asia-Pacific Region, Sub-Saharan Africa,
U.S. Virgin Islands, Central America, the
Caribbean, and Israel:
In Puerto Rico:
Ford Motor Company
Ford Export Operations
Attention: Customer Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
For customers in Guam, the Commonwealth of
the Northern Mariana Islands (CNMI), America
Samoa, and the U.S. Virgin Islands, please feel
free to call our Toll-Free Number:
(800) 841-FORD (3673)
Fax: (313) 390-0804
E-mail: expcac@ford.com
Ford International
Business Development, Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (800) 841-FORD (3673)
Fax: (313) 390-0804
E-mail: prcac@ford.com
www.ford.com.pr
In Middle East:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Toll-free Number for the Kingdom of Saudi Arabia:
800 8971409
Local Telephone Number for Kuwait:
24810575
Fax: 971-4-3327299
E-mail: menacac@ford.com
www.me.ford.com
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 8 of 47
AIS ATTACHMENT 2, Page 8 of 47
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 9 of 47
AIS ATTACHMENT 2, Page 9 of 47
Table of Contents
1. INTRODUCTION 1
2. IMPORTANT INFORMATION YOU SHOULD
KNOW 2
If You Need Customer Assistance 2
Know When Your Warranty Begins 2
Check Your Vehicle 2
Maintain Your Vehicle Properly 2
Who Pays For Warranty Repairs?3
Do Warranties Apply In Other Countries?4
3. THE NEW VEHICLE LIMITED WARRANTY FOR
YOUR 2017-MODEL VEHICLE 5
Limitations And Disclaimers 5
What Is Covered?8
What Is Not Covered?12
4. IN ADDITION ...16
Roadside Service Assistance (United States,
Puerto Rico, And U.S. Virgin Islands)16
5. FEDERAL REQUIREMENTS FOR EMISSIONS
WARRANTIES 17
What Is Covered?20
What Is Not Covered?21
6. CALIFORNIA REQUIREMENTS FOR EMISSIONS
WARRANTIES 22
What Is Covered?26
What Is Not Covered?29
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 10 of 47
AIS ATTACHMENT 2, Page 10 of 47
7. ADDITIONAL INFORMATION ABOUT YOUR
EMISSIONS WARRANTY COVERAGE, UNDER
FEDERAL AND CALIFORNIA REQUIREMENTS 30
8. NOISE EMISSIONS WARRANTY 32
9. FORD PROTECT EXTENDED SERVICE PLAN 33
10. BETTER BUSINESS BUREAU (BBB)
AUTO LINE PROGRAM 34
11. STATE WARRANTY ENFORCEMENT LAWS 35
12. IMPORTANT INFORMATION ABOUT
AMBULANCE CONVERSIONS 36
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 11 of 47
AIS ATTACHMENT 2, Page 11 of 47
1. Introduction
Ford Motor Company and your selling dealer thank you for selecting
one of our quality products. Our commitment to you and your vehicle
begins with quality protection and service.
When you need warranty repairs, your selling dealer would like you to
return to it for that service, but you may also take your vehicle to
another Ford Motor Company dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that,
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership cannot assist you, then
contact the Customer Relationship Center at 1-800-392-3673.
This booklet explains in detail the warranty coverages that apply to your
2017-model car or light truck. If you bought a previously owned
2017-model vehicle, you are eligible for any remaining warranty
coverages.
Ford Motor Company provides the Emissions Defect Warranties and
Emissions Performance Warranties which cover your emissions
control systems, and Noise Emissions Warranty which applies only to
medium/heavy duty trucks over 10,000 pounds Gross Vehicle Weight
Rating (pages 17-32).
1
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 12 of 47
AIS ATTACHMENT 2, Page 12 of 47
2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
Your Ford Motor Company dealer is available to assist you with all your
automotive needs. Please follow the procedures outlined on the front
page of this booklet.
In addition, if you are an eligible U.S. owner, you may use - at no cost -
the services of the BBB AUTO LINE program. For details, see Better
Business Bureau (BBB) AUTO LINE program,page 34 or call
1-800-955-5100.
KNOW WHEN YOUR WARRANTY BEGINS
Your Warranty Start Date is the day you take delivery of your new
vehicle or the day it is first put into service (for example, as a dealer
demonstrator), whichever occurs first.
CHECK YOUR VEHICLE
We try to check vehicles carefully at the assembly plant and the
dealership, and we usually correct any damage to paint, sheet metal,
upholstery, or other appearance items. But occasionally something may
slip past us, and a customer may find that a vehicle was damaged before
he or she took delivery. If you see any damage when you receive your
vehicle, notify your dealership within one week.
MAINTAIN YOUR VEHICLE PROPERLY
Your glove compartment contains an Owner’s Manual which indicates
the scheduled maintenance required for your vehicle. Proper
maintenance guards against major repair expenses resulting from neglect
or inadequate maintenance, may help increase the value you receive
when you sell or trade your vehicle, and is important in allowing your
vehicle to comply with applicable emissions standards.
It is your responsibility to make sure that all of the scheduled
maintenance is performed and that the materials used meet Ford
engineering specifications. Failure to perform scheduled maintenance as
specified in the Owner’s Manual will invalidate warranty coverage on
2
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 13 of 47
AIS ATTACHMENT 2, Page 13 of 47
parts affected by the lack of maintenance. Make sure that receipts for
completed maintenance work are retained with the vehicle and
confirmation of maintenance work is always entered in your Owner’s
Manual.
Your Ford or Lincoln dealership, or Ford or Lincoln Auto Care Service
Center, has factory-trained technicians who can perform the required
maintenance using genuine Ford parts. The dealership looks forward to
meeting your every service need to maximize your satisfaction with your
vehicle.
WHO PAYS FOR WARRANTY REPAIRS?
You will not be charged for repairs covered by any applicable warranty
during the stated coverage periods, unless specifically stated elsewhere
in this guide.
Some states have mandated alternate time coverage periods for parts of
your vehicle (e.g. seatbelts).
Some states and/or local governments may require a tax on a portion of
warranty repairs. Where applicable law allows, the tax must be paid by
you, the owner of the vehicle.
During the Bumper to Bumper Warranty period, dealers may receive
instructions to provide no-cost, service-type improvements - not
originally included in your Owner’s Manual - intended to increase your
overall satisfaction with your vehicle.
Sometimes Ford may offer a special adjustment program to pay all or
part of the cost of certain repairs beyond the terms of the applicable
warranty. Check with your dealer or call 1-800-392-3673 to learn whether
any adjustment program is applicable to your vehicle. Please have your
vehicle identification number available.
3
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 14 of 47
AIS ATTACHMENT 2, Page 14 of 47
DO WARRANTIES APPLY IN OTHER COUNTRIES?
The New Vehicle Limited Warranty and the Emissions Warranties
described in this booklet apply to your vehicle if:
•it was originally purchased through the Ford Export Operations
Military Sales Program; or
•it was originally sold or leased by Ford Motor Company or one of its
dealers in the United States or U.S. Federalized Territories, and it was
originally registered/licensed and operated in the United States, U.S.
Federalized Territories, or Canada.
If you meet either of these two requirements, you do have warranty
coverage when you travel with this vehicle outside the United States,
U.S. Federalized Territories, or Canada. In some cases, however, you may
have to pay the servicing Ford dealer in a foreign country or U.S.
Federalized Territory for a repair that is covered under the U.S.
warranty. If this happens, be sure to save the paid repair order or
invoice. You should present this document to a U.S. Ford Motor
Company dealer for warranty refund consideration. Refer to
www.Ford.com for additional customer assistance reference information.
4
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 15 of 47
AIS ATTACHMENT 2, Page 15 of 47
3. The New Vehicle Limited Warranty for your
2017-model vehicle
LIMITATIONS AND DISCLAIMERS
All of the warranties in this booklet are subject to the following
limitations and disclaimers:
The warranties in this booklet are the only express warranties
applicable to your vehicle. Ford does not assume or authorize anyone
to assume for it any other obligation or liability in connection with
your vehicle or these warranties. No person, including Ford employees
or dealers, may modify or waive any part of these warranties.
Ford and its dealers reserve the right to make changes in or additions
to vehicles built or sold by them at any time without incurring any
obligation to make the same or similar changes or additions to
vehicles previously built or sold.
Ford and its dealers also reserve the right to provide post-warranty
repairs, conduct recalls, or extend the warranty coverage period for
certain vehicles or vehicle populations, at the sole discretion of Ford.
The fact that Ford has provided such measures to a particular vehicle
or vehicle population in no way obligates Ford to provide similar
accommodations to other owners of similar vehicles.
As a condition of these warranties, you are responsible for properly
using, maintaining, and caring for your vehicle as outlined in your
Owner’s Manual. Ford recommends that you maintain copies of all
maintenance records and receipts for review by Ford.
5
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 16 of 47
AIS ATTACHMENT 2, Page 16 of 47
Ford and your dealer are not responsible for any time or income that
you lose, any inconvenience you might be caused, the loss of your
transportation or use of your vehicle, the cost of rental vehicles, fuel,
telephone, travel, meals, or lodging, the loss of personal or commercial
property, the loss of revenue, or for any other incidental or
consequential damages you may have.
Punitive, exemplary, or multiple damages may not be recovered unless
applicable law prohibits their disclaimer.
You may not bring any warranty-related claim as a class
representative, a private attorney general, a member of a class of
claimants or in any other representative capacity.
Ford shall not be liable for any damages caused by delay in delivery or
furnishing of any products and/or services.
You may have some implied warranties. For example, you may have an
implied warranty of merchantability (that the car or light truck is
reasonably fit for the general purpose for which it was sold) or an
implied warranty of fitness for a particular purpose (that the car or
light truck is suitable for your special purposes), if a special purpose
was specifically disclosed to Ford itself not merely to the dealer
before your purchase, and Ford itself not just the dealer told you the
vehicle would be suitable for that purpose.
These implied warranties are limited, to the extent allowed by law, to
the time period covered by the written warranties, or to the applicable
time period provided by state law, whichever period is shorter.
These implied warranties do not apply at all if you use your vehicle
for business or commercial purposes. In addition, the implied warranty
of fitness for a particular purpose does not apply if your vehicle is
used for racing, even if the vehicle is equipped for racing.
6
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 17 of 47
AIS ATTACHMENT 2, Page 17 of 47
The warranties contained in this booklet and all questions regarding
their enforceability and interpretation are governed by the law of the
state in which you purchased your Ford vehicle. Some states do not
allow Ford to limit how long an implied warranty lasts or to exclude
or limit incidental or consequential damages, so the limitation and
exclusions described above may not apply to you.
NOTE: This information about the limitation of implied
warranties and the exclusion of incidental and consequential
damages under the NEW VEHICLE LIMITED WARRANTY also
applies to the EMISSIONS WARRANTIES described on pages
17-31.
Ford participates in the BBB AUTO LINE warranty dispute resolution
program. You may contact BBB AUTO LINE by calling 800-955-5100.
You are required to submit your warranty dispute to the BBB AUTO
LINE before exercising rights or seeking remedies under the Federal
Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent
permitted by the applicable state ‘‘Lemon Law’’, you are also required
to submit your warranty dispute to the BBB AUTO LINE before
exercising any rights or seeking remedies under the ‘‘Lemon Law’’. If
you choose to seek remedies that are not created by the
Magnuson-Moss Warranty Act or the applicable state ‘‘Lemon Law,’’
you are not required to first use BBB AUTO LINE to resolve your
dispute – although the program is still available to you.
For more information regarding the BBB AUTO LINE program, see
page 34 of this booklet.
7
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 18 of 47
AIS ATTACHMENT 2, Page 18 of 47
QUICK REFERENCE: WARRANTY COVERAGE
This chart gives a general summary of your warranty coverage provided
by Ford Motor Company under the New Vehicle Limited Warranty.
Please refer to the description of warranty coverage for more specific
information.
For each type of coverage, the chart shows two measures:
•years in service •miles driven
The measure that occurs first determines how long your coverage lasts.
For example: Your Bumper to Bumper Coverage lasts for three years -
unless you drive more than 36,000 miles before three years elapse. In
that case, your coverage ends at 36,000 miles.
For more details on coverage, see:
➡What is Covered?(pages 8-12)
➡What is Not Covered?(pages 12-15)
WHAT IS COVERED?
Your NEW VEHICLE LIMITED WARRANTY gives you specific legal
rights. You may have other rights that vary from state to state. Under
your New Vehicle Limited Warranty if:
- your Ford vehicle is properly operated and maintained, and
8
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 19 of 47
AIS ATTACHMENT 2, Page 19 of 47
- was taken to a Ford dealership for a warranted repair during the
warranty period,
then authorized Ford Motor Company dealers will, without charge,
repair, replace, or adjust all parts on your vehicle that malfunction or fail
during normal use during the applicable coverage period due to a
manufacturing defect in factory-supplied materials or factory workmanship.
This warranty does not mean that each Ford vehicle is defect free.
Defects may be unintentionally introduced into vehicles during the
design and manufacturing processes and such defects could result in the
need for repairs. Ford provides the New Vehicle Limited Warranty only
to remedy manufacturing defects that result in vehicle part malfunction
or failure during the warranty period.
The remedy under this written warranty, and any implied warranty, is
limited to repair, replacement, or adjustment of defective parts. This
exclusive remedy shall not be deemed to have failed its essential purpose
so long as Ford, through its authorized dealers, is willing and able to
repair, replace, or adjust defective parts in the prescribed manner. Ford’s
liability, if any, shall in no event exceed the cost of correcting
manufacturing defects as herein provided and upon expiration of this
warranty, any such liability shall terminate.
Conditions that are not covered by the New Vehicle Limited Warranty
are described on pages 12-15. When making warranty repairs on your
vehicle, the dealer will use Ford or Motorcraft parts or remanufactured
or other parts that are authorized by Ford, at the discretion of Ford or
the Ford dealership.
Nothing in this warranty should be construed as requiring defective parts
to be replaced with parts of a different type or design than the original
part, so long as the vehicle functions properly with the replacement part.
Moreover, Ford and its authorized dealers are entitled to a reasonable
time and a reasonable number of attempts within which to diagnose and
repair any defect covered by this warranty.
In certain instances, Ford may authorize repairs at other than Ford
dealer facilities.
Two separate warranties apply to tires on your new vehicle. The New
Vehicle Limited Warranty covers tire defects in factory supplied material
or workmanship for 100% of labor costs and on a pro rata adjustment
basis for parts. (See the reimbursement schedule below).
9
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 20 of 47
AIS ATTACHMENT 2, Page 20 of 47
For vehicles within the New Vehicle Limited Warranty time in service
and mileage coverage period, defective tires will be replaced on a pro
rata adjustment basis according to the following mileage-based
Reimbursement Schedule:
MILES DRIVEN PERCENT OF PARTS COVERED BY FORD
1-12,000 100%
12,001-24,000 60%
24,001-36,000 30%
The tire manufacturer also provides you with a separate tire warranty that
may extend beyond the New Vehicle Limited Warranty coverage. You will
find the manufacturer’s tire warranty with the owner literature supplied
with your vehicle. You have the option of having a tire warranty repair
performed by the tire manufacturer’s authorized service center. If you go
to a tire service center for a repair covered by the New Vehicle Limited
Warranty, you may be charged a prorated amount for wear or other
charges. If so, you should present your paid invoice detailing the nature of
the charges to any Ford Motor Company dealership for refund
consideration. When making warranty repairs on your vehicle, the dealer
will use Ford or Motorcraft parts or remanufactured or other parts that
are authorized by Ford. In certain instances, Ford may authorize repairs at
other than Ford dealer facilities. Tire replacements under warranty will be
made with the same brand and model as originally equipped with the
vehicle unless the same brand and model is no longer available, in which
case a tire of the same brand, size, load, speed and tread type will be
used. In some circumstances, Ford may authorize another brand and/or
model to substitute for the original brand and model, even if still available.
Normal tire wear or damage is not reimbursable. See page 15 for details
of what is not covered.
Extended warranty coverage periods are available for certain
vehicle parts and conditions. Specifically,
(1) Your vehicle’s Powertrain components are covered for five years or
60,000 miles, whichever occurs first. The extended coverage applies to
the Engine:all internal lubricated parts, cylinder block, cylinder heads,
electrical fuel pump, powertrain control module, engine mounts,
flywheel, injection pump, manifold (exhaust and intake), manifold bolts,
oil pan, oil pump, seals and gaskets, engine thermostat, engine
thermostat housing, timing chain cover, timing chain (gears or belt),
turbocharger/supercharger unit, valve covers, water pump;
10
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 21 of 47
AIS ATTACHMENT 2, Page 21 of 47
Transmission:all internal parts, clutch cover, seals and gaskets, torque
converter, transfer case (including all internal parts), transmission case,
transmission mounts;Front-Wheel Drive:axle shafts, front bearings,
seals and gaskets, universal and constant velocity joints;Rear-Wheel
Drive:axle shafts, rear bearings, center support bearing, drive axle
housing (including all internal parts), drive shaft, retainers, supports,
seals and gaskets, universal and constant velocity joints.
Four-Wheel/All-Wheel Drive:axle shafts, bearings (front and rear),
center support bearing, drive shafts, final drive housing (including all
internal parts), hubs-automatic front locking (four-wheel drive), locking
rings (four-wheel drive), seals and gaskets, universal and constant
velocity joints.
(2) Your vehicle’s safety belts and air bag Supplemental Restraint System
(SRS) are covered for an extended Safety Restraint Coverage Period,
which lasts for five years or 60,000 miles, whichever occurs first.
(3) Your vehicle’s body sheet metal panels are covered for an extended
Corrosion Coverage Period, which lasts for five years, regardless of miles
driven. The extended warranty coverage only applies if a body sheet
metal panel becomes perforated due to corrosion during normal use due
to a manufacturing defect in factory-supplied materials or factory
workmanship. If aluminum body panels have corrosion or rust damage,
and the damage is not the result of abnormal usage, vehicle accident,
customer actions and/or extreme environmental conditions, the corrosion
or rust damage repairs are covered for 5 years, unlimited miles. For
damage caused by airborne material (environmental fallout) where there
is no factory-related defect involved and therefore no warranty - our
policy is to provide free repair of paint damage due to the airborne
material for 12 months or 12,000 miles, whichever occurs first.
(4) Your vehicle’s direct injection diesel engine and certain engine
components are covered during the PowerStroke Diesel Engine Coverage
Period, which lasts for five years or 100,000 miles, whichever occurs
first. The following parts are covered during this extended coverage
period: the engine, cylinder block, heads and all internal parts, intake
and exhaust manifolds, timing gear, harmonic balancer, valve covers, oil
pan and pump, water pump, fuel system (excluding fuel lines, fuel tank
and frame mounted fuel conditioning module sometimes referred to as
the frame mounted pump/filter/water separator or frame mounted fuel
filter/water separator), high pressure lines, gaskets and seals, glow plugs,
turbocharger, two-stage turbocharger assembly, turbocharger actuator,
11
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 22 of 47
AIS ATTACHMENT 2, Page 22 of 47
powertrain control module, high pressure fuel injection pump assembly,
injectors, injection pressure sensor, fuel rail pressure sensor, exhaust
back pressure regulator and sensor, exhaust pressure sensor, manifold
pressure sensor, intake air temperature sensor, crankshaft position
sensor, camshaft position sensor, accelerator switch.
NOTE:Some components may also be covered by the Emissions
Warranties. For more information, see pages 17-31.
If you own or lease a 2017-model Next Generation Police Interceptor
Vehicle (NGPI), refer to the Warranty Addendum Card that was given to
you when you took delivery of your vehicle for further explanation of
Amendments to the New Vehicle Limited Warranty. The Warranty
Addendum applies only the NGPI vehicles delivered in the State of Florida
and New York.
WHAT IS NOT COVERED UNDER THE NEW VEHICLE LIMITED
WARRANTY?
Damage Caused By:
•accidents, collision or objects striking the vehicle (including driving
through a car wash)
•theft, vandalism, or riot
•fire or explosion
•using contaminated or improper fuel/fluids
•customer-applied chemicals or accidental spills
•driving through water deep enough to cause water to be ingested into
the engine
•misuse of the vehicle, such a driving over curbs, overloading, racing or
using the vehicle as a permanent stationary power source
Damage Caused by Alteration or Modification
The New Vehicle Limited Warranty does not cover any damage caused by:
•alterations or modifications of the vehicle, including the body, chassis,
electronics or their components, after the vehicle leaves the control of
Ford Motor Company
•tampering with the vehicle, tampering with the emissions systems or
with the other parts that affect these systems (for example, but not
limited to exhaust and intake systems)
12
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 23 of 47
AIS ATTACHMENT 2, Page 23 of 47
•the installation or use of a non-Ford Motor Company part or software
(other than a certified emissions part or software) or any part or
software (Ford or non-Ford) designed for off-road use only installed
after the vehicle leaves the control of Ford Motor Company, if the
installed part fails or causes a Ford part to fail. Examples include, but
are not limited to lift kits, oversized tires, roll bars, cellular phones,
alarm systems, automatic starting systems and performance-enhancing
powertrain components or software and performance “chips”.
Your vehicle may allow, enable or facilitate the use of certain non-Ford
Motor Company software. Ford is not responsible for the functionality
of such software. Ford may disallow, discontinue or modify your ability
to use such software at any time without prior notification or incurring
any warranty or other obligation. Non-Ford Motor Company software
may be governed by End User License Agreement or warranty
provided by the software provider. For Ford Motor Company software
see End User License Agreement found in the Owner Manual.
Damage Caused by Use and/or the Environment
The New Vehicle Limited Warranty does not cover surface rust,
deterioration and damage of paint, trim, upholstery, and other
appearance items that result from use and/or exposure to the elements.
You, as the owner, are responsible for these items. Some examples are:
•dings, dents
•cuts, burns, punctures or tears
•road salt
•tree sap, bird and bee droppings
•windstorm, lightening, hail
•earthquake
•freezing, water or flood
•stone chips, scratches (some examples are on paint and glass)
•windshield stress cracks. However, limited coverage on windshield
stress cracks will be provided for the first 12 months or 12,000 miles
(which ever occurs first), even though caused by use and/or exposure
to the elements.
13
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 24 of 47
AIS ATTACHMENT 2, Page 24 of 47
Maintenance/Wear
The New Vehicle Limited Warranty does not cover: (1) parts and labor
needed to maintain the vehicle; and (2) the replacement of parts due to
normal wear and tear. You, as the owner, are responsible for these items. See
your Owner’s Manual. Some examples of maintenance and normal wear are:
•oil changes
•oils, lubricants, other fluids
•oil/air filters
•tire rotation/inflation
•cleaning/polishing
•clutch linings
•wiper blades*
•wheel alignments and tire
balancing*
•brake pad/lining*
* Ford will replace or adjust certain maintenance items when necessary,
free of charge during a limited period:
•Wiper blade replacements will be provided during the first six months
in service, regardless of miles driven.
•Wheel alignments and tire balancing will be provided during the first
12 months or 12,000 miles in service, whichever occurs first.
•Brake pad/lining replacements will be provided during the first
12 months or 18,000 miles in service, whichever occurs first.
SYNC Hands-Free Communications and Entertainment System
If your vehicle is equipped with SYNC, the New Vehicle Limited Warranty
does not cover repairs under certain conditions, such as failure to
provide proper installation environment. The New Vehicle Limited
Warranty does not cover repairs of certain damage or loss, such as:
•Loss of personal recording media, software or data
•Loss, change, or discontinuation of functionality because of:
•system updates to Ford Motor Company software or lack of
compatibility with non-Ford Motor Company electronic devices
•non-Ford Motor Company software, or
•obsolescence of vehicle software or hardware
•lack of network coverage or availability
•Damage caused by:
•abnormal use such as insertion of foreign objects, fluid spillage
•unauthorized modification to alter functionality or capability
•computer or internet viruses, bugs, or malware, such as worms,
Trojan Horses, cancelbots
14
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 25 of 47
AIS ATTACHMENT 2, Page 25 of 47
•installation of unauthorized software, peripherals and attachments
•unauthorized, unapproved and/or incompatible repairs, upgrades and
modification
•the defective function or obsolescence of your cellular phone or digital
media device (for example, inadequate signal reception by the
external antenna, viruses or other software problems)
Tire Wear or Damage
The New Vehicle Limited Warranty does not cover normal wear or worn
out tires. Tires will not be replaced (unless required by a warranty
repair) for wear or damage including:
•tire damage from road hazard such as cuts, snags, bruises, bulges,
puncture, and impact breaks
•tire damage due to under or over inflation, tire chain use, racing,
spinning (as when stuck in snow or mud), improper mounting or
dismounting, or tire repair
Other Items or Conditions Not Covered
The New Vehicle Limited Warranty does not cover:
•vehicles that have had the odometer disconnected, altered, or
inoperative for an extended period of time with the result that the
actual mileage cannot be determined
•vehicles that have ever been labeled or branded as dismantled, fire,
flood, junk, rebuilt, reconstructed, or salvaged; this will void the New
Vehicle Limited Warranty
•vehicles that have been determined to be a total loss by an insurance
company; this will void the New Vehicle Limited Warranty
•converted ambulances that are not equipped with the Ford Ambulance
Prep Package, see important information about ambulance conversions
(page 36)
•Aftermarket parts or components, sometimes installed by Ford Motor
Company or an authorized Ford dealership, may not be covered by the
New Vehicle Limited Warranty. Any damage caused to Ford
components due to the failure of aftermarket parts (other than a
certified emissions part) is not covered.
15
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 26 of 47
AIS ATTACHMENT 2, Page 26 of 47
4. In addition ...
ROADSIDE SERVICE ASSISTANCE
(UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS)
Your vehicle is covered by the complimentary Ford Roadside Assistance
Program (unless you are driving a daily rental unit). Under this program,
Ford will cover:
•Towing to the nearest Ford Motor Company dealership, or towing to
your selling dealership if within 35 miles of the disablement
•Flat tire change (vehicle must have useable spare)
•Fuel delivery (limited to two occurrences in a 12-month period up to
2 gal. gas, 5 gal. diesel)
•Jump starts
•Lock-out assistance (replacement key cost is customer responsibility)
•Winch out services: includes pulling a vehicle within 100 feet of a
paved or county maintained road. No recoveries.
The Roadside Assistance Program is separate from the New Vehicle
Limited Warranty. It begins at the warranty start date and lasts for five
years or 60,000 miles (whichever occurs first). If you need towing
beyond the five years or 60,000 miles (whichever occurs first) period,
Ford can arrange roadside assistance and charge your credit card. If the
reason for the vehicle disablement is later found to be covered by
another Ford warranty, Ford will provide a refund for the tow charge
under the other warranty, through the dealership.
For emergency roadside assistance, call 1-800-241-3673, 24 hours
a day, 365 days a year.
Ford Rent-A-Car (FRAC) and Dealer Daily Rental (DDR) vehicles that
must be towed because a covered repair failed during the warranty
coverage period, Ford will cover towing to the nearest Ford Motor
Company dealership.
Ford Motor Company reserves the right to modify or discontinue
Roadside Assistance at any time. Certain restrictions apply to Roadside
Assistance benefits. Call 1-800-241-3673 for further details.
16
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 27 of 47
AIS ATTACHMENT 2, Page 27 of 47
5. Federal requirements for emissions warranties
QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE
This chart shows your warranty coverage under two emissions warranties
that Ford Motor Company provides, in compliance with Federal
requirements. The warranties are:
•Emissions Defects Warranty
•Emissions Performance Warranty
For full details on emissions control coverage, see:
➡Emissions Defect Warranty (page 18)
➡Emissions Performance Warranty (page 19)
➡What is Covered?(pages 20-21)
➡What is Not Covered?(page 21)
17
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 28 of 47
AIS ATTACHMENT 2, Page 28 of 47
EMISSIONS DEFECT WARRANTY COVERAGE
During the warranty coverage period, Ford Motor Company warrants that:
•your vehicle or engine is designed, built, and equipped to meet - at
the time it is sold - the emissions regulations of the U.S.
Environmental Protection Agency (EPA).
•your vehicle or engine is free from emission-related defects in
factory-supplied materials or workmanship, which are defects that
could prevent the vehicle or engine from conforming with applicable
EPA regulations.
•you will not be charged for diagnosis, repair, replacement, or
adjustment of parts containing an emissions-related defect. Applicable
parts are listed under What is Covered?on pages 20-21.
The warranty coverage period for:
•Passenger cars, light duty trucks (applies to vehicles up to 8,500
pounds GVWR)
— The emission warranty coverage period is 8 years or 80,000 miles
(whichever occurs first) for catalytic converters, electronic
emission control units, and onboard emissions diagnostic devices.
—All other parts covered under your emissions warranty are warranted
for 3 years or 36,000 miles whichever comes first.
•Heavy duty vehicles (applies to trucks over 8,500 pounds GVWR up to
19,500 pounds GVWR)
— The emissions warranty coverage period for heavy duty vehicles
(HDVs) is 5 years or 50,000 miles (whichever comes first) for all
parts covered by your emissions warranty.
•Only for HDVs not designated as vocational vehicles on
the underhood VEHICLE EMISSION CONTROL
INFORMATION label:The 5 year/50,000 mile warranty includes
coverage of components whose failure would increase the vehicle’s
emissions of air conditioning refrigerants.
•Only for HDVs designated as vocational vehicles on the
underhood VEHICLE EMISSION CONTROL INFORMATION
label:Tire defects that affect compliance with emission standards
are covered for 2 years or 24,000 miles, whichever comes first.
18
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 29 of 47
AIS ATTACHMENT 2, Page 29 of 47
EMISSIONS PERFORMANCE WARRANTY COVERAGE
Under Emissions Performance Warranty Coverage, Ford Motor Company
will repair, replace, or adjust - with no charge for labor, diagnosis, or parts -
any emissions control device or system, if you meet all of the following
conditions:
•You have maintained and operated your vehicle according to the
instructions on proper care in the Owner’s Manual and this booklet.
•Your vehicle fails to conform, during the warranty coverage period, to
the applicable national EPA standards, as determined by an EPA
approved inspection and maintenance program.
•You are subject to a penalty or sanction under local, state, or federal law
because your vehicle has failed to conform to the emissions standards.
(A penalty or sanction can include being denied the right to use your
vehicle.)
•Your vehicle has not been tampered with, misused, or abused.
The warranty coverage period for:
•Passenger cars, light duty trucks (applies to vehicles up to 8,500
pounds GVWR)
— 8 years or 80,000 miles (whichever occurs first) for catalytic
converter, electronic emissions control unit, and onboard emissions
diagnostic devices.
— 2 years or 24,000 miles (whichever occurs first) for all other
covered parts .
•Heavy duty vehicles (applies to trucks over 8,500 pounds GVWR up to
19,500 pounds GVWR)
— 5 years or 50,000 miles (whichever occurs first) for all covered
parts.
See WHAT IS COVERED for list of covered parts.
Note that the warranty period begins on the Warranty Start Date as
specified on page 2 of this booklet.
19
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 30 of 47
AIS ATTACHMENT 2, Page 30 of 47
WHAT IS COVERED?
For your vehicle if these parts contain an emissions-related defect, they
are covered by both the Emissions Defect Warranty and the Emissions
Performance Warranty.
•Air Flow Sensor
•Air/Fuel Feedback Control
System and Sensors
•Air Induction System
•Catalytic Converters (including
Selective Catalytic Reduction
and Diesel Oxidation Catalysts)
•Cold Start Enrichment System
(diesel only)
•Controls for Deceleration
(diesel only)
•Diesel Exhaust Fluid System
•Diesel Particulate Filter
•Electronic Ignition System
(diesel only)
•Electronic Engine Control
Sensors and Switches
•Powertrain Control Module
(PCM)/Engine Control Module
(ECM)*
•Evaporative Emission Control
System
•Exhaust Gas Recirculation
(EGR) System
•Exhaust Manifold
•Exhaust Pipe (Manifold to
Catalyst)
•Fuel Filler Tube and Seal
(non-diesel only)
•Fuel Injection System
•Fuel Injector Supply Manifold
•Fuel Tank (non-diesel only)
•Fuel Tank Pressure Control
Valve
•Ignition Coil and/or Control
Module
•Intake Manifold
•Intercooler Assembly -
Engine Charger
•Malfunction Indicator Lamp
(MIL)/On-Board Diagnostic
(OBD) System
•PCV system and Oil Filler Cap
•Secondary Air Injection System
•Spark Control Components
•Spark Plugs and Ignition Wires
•Thermostat
•Throttle Body Assembly (MFI)
•Transmission Control Module
(TCM) and Solenoids
•Turbocharger Assembly
•Vacuum Distribution System
* Includes hardware and emissions related software changes only
20
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 31 of 47
AIS ATTACHMENT 2, Page 31 of 47
Important Information About List of Parts
Also covered by the two emissions warranties are all emissions-related
bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors,
non-diesel fuel lines, sensors, and wiring harnesses that are used with
components on the list of parts, above.
Concerning parts that should be replaced on a certain maintenance
schedule: these parts remain under warranty until : (a) the first
replacement time that is specified in your Owner’s Manual;or(b)the
time or mileage limits of the Federal Defect and Performance Warranties
(whichever occurs first). Your Ford Motor Company dealer maintains a
complete list of parts covered by emissions warranties. For more details
about the specific parts covered by the Emissions Defect Warranty,
contact your dealer.
WHAT IS NOT COVERED?
Ford Motor Company may deny you emissions warranty coverage if your
vehicle or a part does not contain an emissions-related defect or has
failed because of abuse, neglect, improper maintenance, unapproved
modifications, or any items included in What Is Not Covered?, pages
12-15.
If you need more information about getting service under the Federal
Emissions Performance Warranty, or if you want to report what you
believe to be violations of the terms of this warranty, you may contact:
U.S. Environmental Protection Agency
Office of Transportation and Air Quality
Compliance Division, Light-Duty Vehicle Group
Attn: Warranty Complaints
2000 Traverwood Drive
Ann Arbor, MI 48105
Email: complianceinfo@epa.gov
21
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 32 of 47
AIS ATTACHMENT 2, Page 32 of 47
6. California requirements for emissions warranties
QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE
This chart shows the emission warranty that Ford Motor Company
provides for your vehicle under the emissions control warranty in
accordance with the regulations of the California Air Resources Board.
This coverage is in addition to Federal Emission warranties (Page 17).
Vehicles Eligible for California Emission Warranty Coverage
California emission warranty coverage applies if your vehicle meets the
following two requirements:
•Your vehicle is registered in a state
1 that has adopted and is enforcing
California emission warranty regulations applicable for your vehicle at
the time of repair, and
•Your vehicle is certified for sale in California as indicated on the
vehicle emission control information label.
22
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 33 of 47
AIS ATTACHMENT 2, Page 33 of 47
1 Subject to change, the following states have adopted and are enforcing
California emission warranty regulations:
-Passenger Car & Light-duty Trucks (up to 8,500 pounds GVWR) -
California, Connecticut, Delaware, Maine, Maryland, Massachusetts,
New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont
and Washington
-Medium-Duty Passenger Vehicles (up to 10,000 pounds GVWR
designed primarily for the transportation of persons. Excludes
incomplete trucks, trucks with a seating capacity either over twelve
persons total or over nine persons rearward of the driver’s seat, or
trucks with an open cargo area of at least six feet of interior length):
California, Connecticut, Delaware, Maine, Maryland, Massachusetts,
New York, Oregon, Rhode Island, Vermont and Washington
-Medium-Duty Vehicles (over 8,500 pounds GVWR up to 14,000
pounds GVWR) - California, Connecticut, Delaware, Maine, Maryland,
Massachusetts, New York, Oregon, Rhode Island, and Vermont.
-Light Heavy-Duty Diesel Engine Vehicles (over 14,000 pounds
GVWR up to 19,500 pounds GVWR) - California, Maine, New York, and
Pennsylvania.
Vehicles Eligible for California PZEV Emission Warranty Coverage
California Partial Zero Emission Vehicles (PZEV) have extended coverage on
all emission related parts. This extended warranty coverage applies if your
vehicle is PZEV certified as indicated on the VECI label and is registered in a
state that has adopted and is enforcing California PZEV emissions warranty,
which may include the following states, subject to change: California,
Connecticut, Maine, Maryland, Massachusetts, New Jersey, New York, Rhode
Island or Vermont.
For full details about coverage under California requirements for
emissions control, see:
➡Defects Warranties (pages 24-30)
➡Performance Warranty (pages 24-25)
➡What Is Covered?(pages 26-29)
➡What Is Not Covered?(page 29)
23
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 34 of 47
AIS ATTACHMENT 2, Page 34 of 47
EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES
Your Warranty Rights and Obligations
The California Air Resources Board and Ford Motor Company are
pleased to explain the emission control system warranty on your
2017-model vehicle. In California, new motor vehicles must be designed,
built, and equipped to meet the State’s stringent anti-smog standards.
Ford must warrant the emission control system on your vehicle for the
periods of time listed on pages 24-25, provided there has been no abuse,
neglect, or improper maintenance of your vehicle.
Your emission control system may include parts such as the carburetor
or fuel injection system, the ignition system, catalytic converter, and the
engine computer. Also included may be hoses, belts, connectors, and other
emissions-related assemblies.
Where a warrantable condition exists, Ford Motor Company will repair
your vehicle at no cost to you including diagnosis, parts, and labor.
Manufacturer’s Warranty Coverage
For Vehicles Eligible for California Emission Warranty Coverage
If Gross Vehicle Weight Rating is 14,000 lbs. or less:
For 3 years or 50,000 miles (whichever first occurs):
1. If your vehicle fails a Smog Check inspection, all necessary repairs and
adjustments will be made by Ford to ensure that your vehicle passes the
inspection. This is your emission control system PERFORMANCE WARRANTY.
2. If any emissions-related part on your vehicle is defective, the part will
be repaired or replaced by Ford. This is your short-term emission control
system DEFECTS WARRANTY.
For 7 years or 70,000 miles (whichever first occurs):
If an emissions-related part listed on pages 27 and 29 with coverage for 7
years or 70,000 miles is defective or if its failure causes your vehicle to fail
a Smog Check inspection, the part will be repaired or replaced by Ford.
This is your long-term emission control system DEFECTS WARRANTY.
If Gross Vehicle Weight rating is over 14,000 lbs.:
For 5 years or 50,000 miles (gasoline powered engines and vehicles) or
5 years or 100,000 miles (diesel powered engines and vehicles)
(whichever first occurs):
If an emissions-related part on your vehicle is defective, the part will be
repaired or replaced by Ford. This is your emission control system
DEFECTS WARRANTY.
24
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 35 of 47
AIS ATTACHMENT 2, Page 35 of 47
For Vehicles Eligible for California PZEV Emission Warranty Coverage
For 15 years or 150,000 miles (whichever first occurs):
1. If an emissions-related part on your vehicle is defective, the part will
be repaired or replaced by Ford. This is your emissions control system
DEFECTS WARRANTY.
2. If your vehicle fails a Smog Check inspection, all necessary repairs
and adjustments will be made by Ford to ensure that your vehicle
passes the inspection. This is your emission control system
PERFORMANCE WARRANTY.
Owner’s Warranty Responsibilities
As the vehicle owner, you are responsible for the performance of the
required maintenance listed in your owner’s manual. Ford Motor
Company recommends that you retain all receipts covering maintenance
on your vehicle, but Ford cannot deny warranty coverage solely for the
lack of receipts or for your failure to ensure the performance of all
scheduled maintenance.
You are responsible for presenting your vehicle to a Ford Motor
Company dealer as soon as a problem exists. The warranty repairs
should be completed in a reasonable amount of time, not to exceed 30
days.
As the vehicle owner, you should also be aware that Ford Motor
Company may deny you warranty coverage if your vehicle or a part has
failed due to abuse, neglect, improper maintenance, or unapproved
modifications.
If you have any questions regarding your warranty rights and
responsibilities, or if you want to report what you believe to be violations
of the terms of this warranty, you may contact the Ford Customer
Relationship Center at 1-800-392-3673 (FORD) or the California Air
Resources Board at:
State of California Air Resources Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, California 91731-2990
25
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 36 of 47
AIS ATTACHMENT 2, Page 36 of 47
WHAT IS COVERED?
If the parts on the following list contains a defect that affects emissions,
they are covered by the Defects Warranties.
•Air Flow Sensor
•Air/Fuel Feedback Control
System and Sensors
•Air Induction System
•Catalytic Converters (including
Selective Catalytic Reduction
and Diesel Oxidation Catalysts)
•Cold Start Enrichment System
(diesel only)
•Controls for Deceleration
(diesel only)
•Diesel Exhaust Fluid System
•Diesel Particulate Filter
•Electronic Ignition System
(diesel only)
•Electronic Engine Control
Sensors and Switches
•Powertrain Control Module
(PCM)/Engine Control Module
(ECM)*
•Evaporative Emission Control
System
•Exhaust Gas Recirculation
(EGR) System
•Exhaust Manifold
•Exhaust Pipe (Manifold to
Catalyst)
•Fuel Filler Tube and Seal
(non-diesel only)
•Fuel Injection System
•Fuel Injector Supply Manifold
•Fuel Tank (non-diesel only)
•Fuel Tank Pressure Control
Valve
•Ignition Coil and/or Control
Module
•Intake Manifold
•Intercooler Assembly - Engine
Charger
•Malfunction Indicator Lamp
(MIL)/On-Board Diagnostic
(OBD) System
•PCV System and Oil Filler Cap
•Secondary Air Injection System
•Spark Control Components
•Spark Plugs and Ignition Wires
•Thermostat
•Throttle Body Assembly (MFI)
•Transmission Control Module
(TCM) and Solenoids
•Turbocharger Assembly
•Vacuum Distribution System
* Includes hardware and emissions related software changes only
26
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 37 of 47
AIS ATTACHMENT 2, Page 37 of 47
COVERAGE FOR 2017 MODEL VEHICLES (GVWR OF 14,000 LBS. OR LESS) UNDER LONG TERM DEFECTS WARRANTY(Coverage for up to 7 years/70,000 miles, whichever first occurs)Part Name1.5L Fusion1.5L Escape2.0L Fusion2.0L Escape2.3L Explorer2.3 Mustang2.5L Fusion2.5L Escape2.5L Transit Connect2.7 Fusion2.7L F-1503.2L Transit3.5L Explorer3.5L Expedition3.5L F-1503.5L Transit3.7 Mustang3.7L Explorer3.7L Transit5.0 Mustang5.0L F-1505.2 Mustang6.2L Econoline6.2L Superduty6.7L Superduty6.8L Econoline6.8L Superduty6.8L Motorhome &Stepvan ChassisABS Electronic Control ModuleXX XCatalytic ConverterXXXXXXXXXXXXXXXXXXXXXXXXXXXXCatalyst Inlet PipeXXDEF TankXCatalyst and Particulate Filter AssemblyXModule, DEF Tank 5gal/10gal AssemblyXCam Timing AssemblyXXXXXX XX X XXX XXXXXXXX XXXEngine Variable Timing AssemblyX(3)Engine Variable Camshaft Timing SolenoidX(3) X XCrankshaft Position Sensor (CKP)XVariable Camshaft Timing AssemblyXXXXXXXXX XXX XXXXXXValve Rocker Cover Assembly (RH, LH)XXXPCV Valve (Part of Rocker Cover Assembly)XX(4) XX XTurbochargerXXXXXXXXXX(3)XXXXCharge Air CoolerXXCHT SensorXExhaust Manifld and Turbo to Up-Pipe Gaskets /Exhaust Manifold Exhuast Left Bank GasketXTransmission Control Module AssemblyXXTrans Internal MLF Wiring HarnessXPressure Regulator SolenoidXTransmission Solenoid AssemblyXXXXX XXXXXX XFuel TankXXXXXXXXXXX XXXXXXXXXXXX XXXAuxiliary Fuel Tank Filler KitXXFuel Delivery ModuleX X XXXXXXXXX XFuel Pump to Fuel Rail TubeXXSensor to Rail Fuel LineXFuel Pump AssemblyX XXXXTurbocharger Control SolenoidX XX(3) X X XIntakeManifoldXXXXXXX XXXXXX XXXExhaust Manifold (Right-Hand)XX X X(3)XXXXXXXX XX
27
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 38 of 47
AIS ATTACHMENT 2, Page 38 of 47
Part Name1.5L Fusion1.5L Escape2.0L Fusion2.0L Escape2.3L Explorer2.3 Mustang2.5L Fusion2.5L Escape2.5L Transit Connect2.7 Fusion2.7L F-1503.2L Transit3.5L Explorer3.5L Expedition3.5L F-1503.5L Transit3.7 Mustang3.7L Explorer3.7L Transit5.0 Mustang5.0L F-1505.2 Mustang6.2L Econoline6.2L Superduty6.7L Superduty6.8L Econoline6.8L Superduty6.8L Motorhome &Stepvan ChassisExhaust Manifold (Left-Hand)XXX X X X(3)XXXXXXXX XXExhaust Manifold GasketXXXXXXXXXXX XFlat/Ring Exhaust GasketXXX X X XFuel Tank SenderXHigh Pressure Fuel Injector PumpXFuel Injector Manifold Return LineXXFuel Supply Manifold AssemblyX(3) X XXOutlet TubeXEGR Cooler Bypass Control SolenoidXX XXXExhaust AdapterXXXFuel InjectorXX(3)XFuel Injector Fuel Supply ManifoldXX XX XXAir Intake Throttle BodyXFuel Injector Wiring Harness (3)XInjection Pressure SensorX XInstrument Cluster (1)XXXXXXXX XXXXXXXXXXXXX XX XPowertrain Control Wiring Harness (2)XXXXXXXSensor Coolant TempXPowertrain Control Module (PCM)/ Engine ControlModule (ECM)XXXXXXXXXXXXXXXXXXXXXXXXXXXXWiring Harness (2)XMain Body Wiring Harness (2)X X X X XX X X X X X X X X X X X XDash Panel & Headlamp Junction Wiring (2)XXXXXXXX XXXX X XMain Wiring Assembly (2)XXXX XXXXXXX XXXX XXXXXXXXXXRear Lamp Wiring Assembly (2)XXXX XXXXXXInterior Wiring Assembly (2)XXXFuel Sender Wiring Assembly (2)X XXX XXXXXXXXMain Jumper Wiring Assembly (2)X XXXXX(1) for Service Engine Soon/Malfunction Indicator Lamp (MIL) functionality concerns only(2) for MIL illumination only(3) for EcoBoost Engine only(4) for non-EcoBoost Engine only
28
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 39 of 47
AIS ATTACHMENT 2, Page 39 of 47
Important Information about List of Parts
There may be additional coverage for these parts through the Bumper to
Bumper, Powertrain, or Diesel Engine limited warranties. In any case, the
warranty with the broadest coverage applies.
Also covered by this warranty are all emissions-related bulbs, hoses,
clamps, brackets, tubes, gaskets, seals, belts, connectors, non diesel fuel
lines, and wiring harnesses that are used with components on the list of
parts above.
Concerning parts that should be replaced on a certain maintenance
schedule: these parts remain under warranty until the first required
replacement time that is specified in your Owner’s Manual.
NOTE: If the diagnosis does not reveal a defect, the Defects Warranty
does not apply.
Your Ford Motor Company dealer maintains a complete list of covered
parts. For more details about the specific parts that are covered by the
Defects Warranty, contact your dealer.
WHAT IS NOT COVERED?
Ford Motor Company may deny you emissions warranty coverage if your
vehicle or a part does not contain a defect that affects emissions or has
failed because of abuse, neglect, improper maintenance, unapproved
modifications, or any items included in What Is Not Covered?, pages
12-15.
29
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 40 of 47
AIS ATTACHMENT 2, Page 40 of 47
7. Additional information about your emissions warranty
coverage, under Federal and California requirements
HOW DO I GET WARRANTY SERVICE?
To get service under your emissions warranties, take your vehicle to any
Ford Motor Company dealer as soon as possible after illumination of the
Malfunction Indicator Light or it has failed an EPA-approved test or a
California Smog Check inspection. Be sure to show the dealer the
document that says your vehicle has failed the test.
Your dealer will determine whether the repair is covered by the warranty.
If the dealer has a question about Emissions Performance Warranty
coverage, it will forward the question to Ford Motor Company, which
must make a final decision within 30 days after you bring your vehicle in
for repair. (The decision will be made within a shorter time if state, local,
or federal law requires you to have the vehicle repaired more quickly in
order to avoid additional penalties.) The deadline for a determination
about Emissions Performance Warranty Coverage does not need to be
met if you request a delay, agree to a delay in writing, or if the delay is
caused by an event for which neither Ford nor your dealer is
responsible. If a question about Emissions Performance Warranty
coverage is referred to Ford Motor Company, you will be notified by Ford
Motor Company in writing if your claim for warranty coverage is denied.
The notice will explain the basis for denying your claim. If you fail to
receive this notice within a timely manner, as determined above, Ford
will perform the warranty repair for you free of charge.
HOW DO I HANDLE EMERGENCY REPAIRS?
If your vehicle needs an emergency warrantable repair and a Ford Motor
Company dealer is not available, or if a Ford Motor Company dealer
cannot perform warrantable repair(s) within 30 days of you bringing
your vehicle to the dealer, repairs may be performed at any service
establishment or by you using Ford equivalent replacement parts.
Ford will reimburse you for the cost of these warranty repairs including
diagnosis, if you take the part(s) that are replaced and the repair
receipt(s) to a Ford Motor Company dealer. The reimbursement shall not
exceed Ford’s suggested retail price for the warranted parts that are
replaced and labor charges based on Ford’s recommended time allowance
for the warranty repair and the geographically appropriate hourly rate.
30
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 41 of 47
AIS ATTACHMENT 2, Page 41 of 47
WHAT REPLACEMENT PARTS SHOULD I USE?
Ford Motor Company recommends that you use genuine Ford
replacement parts. However, when you are having non-warranty work
done on your vehicle, you may choose to use non-Ford parts. If you
decide to use non-Ford parts, be sure they are equivalent to Ford parts
in performance, quality, and durability. If you use replacement parts that
are not equivalent to Ford parts, your vehicle’s emissions control systems
may not work as effectively, and you may jeopardize your emissions
warranty coverage.
For vehicles within the warranty period, Ford will repair at no cost to
the owner, under the Federal Emissions Warranty, covered emission
failures caused by properly installed Ford parts or non-Ford parts that
have been certified by the U.S. Environmental Protection Agency (EPA).
Ford is not responsible for the cost of repairing any emission failures
caused by non-Ford parts that have not been certified by the EPA.
The maintenance, replacement, or repair of emissions control
devices or systems can be performed by any automotive repair
establishment or individual using Ford replacement parts or EPA
certified parts without voiding your federal warranty coverage
for future repairs during the warranty period.
PROPER MAINTENANCE PRESERVES YOUR WARRANTY
If you do not maintain your vehicle properly, Ford may have the right to
deny you warranty coverage.
To have repairs made under this warranty, you may have to show that
you have followed Ford’s instructions on properly maintaining and using
your vehicle. You will find these instructions in your Owner’s Manual.
Be sure to save your service receipts and to keep accurate records of all
maintenance work.
CUSTOMER ASSISTANCE
If you are not satisfied with the handling of a warranty matter, see
Customer Assistance, on the inside front cover, and Better Business
Bureau (BBB) AUTO LINE program, page 34.
31
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 42 of 47
AIS ATTACHMENT 2, Page 42 of 47
8. Noise emissions warranty
NOISE EMISSIONS WARRANTY FOR CERTAIN LIGHT TRUCKS
Ford Motor Company warrants to the first person who purchases this
vehicle for purposes other than resale and to each subsequent purchaser
that this vehicle as manufactured by Ford, was designed, built and
equipped to conform at the time it left Ford’s control with all applicable
U.S. EPA Noise Control Regulations.
This warranty covers this vehicle as designed, built and equipped by
Ford Motor Company, and is not limited to any particular part,
component or system of the vehicle as manufactured by Ford. Defects in
design, assembly or in any part, component or system of the vehicle as
manufactured by Ford, which, at the time it left Ford’s control, caused
noise emissions to exceed Federal standards, are covered by this
warranty for the life of the vehicle.
THE NOISE EMISSIONS WARRANTY OBLIGATIONS DO NOT APPLY TO:
•loss of time, inconvenience, loss of use of the vehicle, commercial loss
or, other consequential damages.
•any vehicle which is not covered by the U.S. EPA Medium and Heavy
Trucks Noise Emission Standards (40 C.F.R. Part 205, Subpart B).
Among the non-covered vehicles are those lacking a partially or fully
enclosed operator’s compartment, such as a basic stripped chassis,
those having a Gross Vehicle Weight Rating of 10,000 pounds or less,
and those sold outside the United States and its territories. To the
extent permitted by law, THIS WARRANTY IS EXPRESSLY INSTEAD
of any express or implied warranty, condition, or guarantee,
agreement, or representation, by any person with respect to
conformity of this vehicle with the U.S. EPA Noise Control
Regulations, including ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS.
32
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 43 of 47
AIS ATTACHMENT 2, Page 43 of 47
9. Ford Protect Extended Service Plan
MORE PROTECTION FOR YOUR VEHICLE
You can get more protection for your new car or light truck by
purchasing a Ford Protect Extended Service Plan (Ford Protect ESP).
Ford Protect ESP service contracts are backed by Ford Motor Company
or subsidiaries of Ford Motor Company (examples are but not limited to:
Ford Motor Service Company or the American Road Insurance
Company). Ford Protect plans provide up to 8 years and 150,000 miles
of coverage.
They provide:
•benefits during the warranty period, depending on the plan you
purchase can be: reimbursement for a rental vehicle, protecting
against tire and wheel road hazard damage, coverage for certain
maintenance and wear items, lost key replacement, other plans are
available;
•protection against covered repair costs and continuing Roadside
Service Assistance benefits after your Bumper to Bumper Warranty
expires.
You may purchase Ford Protect ESP from any Ford Motor Company
dealer or see our website at Ford-ESP.com. There are several Ford
Protect ESP plans available in various time, distance and deductible
combinations. Each plan is tailored to fit your own driving and vehicle
ownership needs, including reimbursement for towing and rental.
When you purchase Ford Protect ESP, you receive peace-of-mind
protection throughout the United States, Canada and Mexico, provided
by a network of more than 4,600 Ford Motor Company dealers.
NOTE:Repairs performed outside the United States, Canada, Mexico,
Guam or Puerto Rico, Virgin Islands, American Samoa, and District of
Columbia are not eligible for Ford Protect ESP coverage.
This information is subject to change. Ask your dealer for complete
details about Ford Protect ESP coverage.
33
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 44 of 47
AIS ATTACHMENT 2, Page 44 of 47
10. The Better Business Bureau (BBB)
AUTO LINE Program (U.S. Only)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined on the first page of the Customer Assistance section,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts — mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation and your
claim is eligible, you may participate in the arbitration process. An
arbitration hearing will be scheduled so that you can present your case
in an informal setting before an impartial person. The arbitrator will
consider the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to accept the
BBB AUTO LINE decision, Ford must abide by the accepted decision as
well. Disputes submitted to the BBB AUTO LINE program are usually
decided within forty days after you file your claim with the BBB.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed, and returned to the BBB
along with proof of ownership. Upon request, the BBB will review the
claim for eligibilty under Program Summary Guidelines.
You can get more information by callng BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
34
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 45 of 47
AIS ATTACHMENT 2, Page 45 of 47
11. State warranty enforcement laws
These state laws - sometimes called lemon laws - allow owners to receive
a replacement vehicle or a refund of the purchase price, under certain
circumstances. The laws vary from state to state.
To the extent your state law allows, Ford Motor Company requires that
you first send us a written notification of any defects or non-conformities
that you have experienced with your vehicle. (This will give us the
opportunity to make any needed repairs before you pursue the remedies
provided by your state’s law.)
In all other states where not specifically required by state law, Ford
Motor Company requests that you give us the written notice. Send your
written notification to:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
35
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 46 of 47
AIS ATTACHMENT 2, Page 46 of 47
12. Important information about ambulance
conversions
Ford vehicles are suitable for producing ambulances only if equipped
with the Ford Ambulance Prep Package. In addition, Ford urges
ambulance manufacturers to follow the recommendations of the Ford
Incomplete Vehicle Manual and the Ford Truck Body Builders
Layout Book (and pertinent supplements).
Using a Ford vehicle without the Ford Ambulance Prep Package
to produce an ambulance could result in elevated underbody
temperatures, fuel overpressurization, and the risk of fuel
expulsion and fires. Such use also voids the Ford Bumper to
Bumper Warranty and may void the Emissions Warranties.
You may determine whether the vehicle is equipped with the Ford
Ambulance Prep Package by inspecting the information plate on the
driver’s rear door pillar.
You may determine whether the ambulance manufacturer has followed
Ford’s recommendations by contacting the ambulance manufacturer of
your vehicle.
36
ATTACHMENT 2
C1696 Landmark Ford Lincoln Page 47 of 47
AIS ATTACHMENT 2, Page 47 of 47