Loading...
HomeMy WebLinkAboutItem 01 Sanipac Update Meeting Date: Meeting Type: Department: Staff Contact: Staff Phone No: Estimated Time: October 22, 2007 Work Session Public Works~ Len Goodwin 726-3685 15 minutes AGENDA ITEM SUMMARY SPRINGFIELD CITY COUNCIL ITEM TITLE: SANIPAC UPDATE ACTION REQUESTED: Review and comment on Sanipac Annual Report. Provide feedback to new Sanipac General Manager Mark Wall. ISSUE STATEMENT: Mark Wall, newly appointed General Manager of Sanipac, has requested an opportunity to introduce himself to the Council and to learn what issues related to solid waste handling are of interest to the Council and citizens. He will make available Sanipac's annual report and be prepared to discuss other Issues. ATTACHMENTS: A. B. Council Briefing Memorandum Sanipac Report for 2007 DISCUSSION/ FINANCIAL IMP ACT: Sanipac continues as the exclusive franchise hauler for disposal of solid waste in the City, a relationship that has existed since the mid-1960s. Although there remains continuing controversy over the exclusivity of the franchise, some perceived benefits of this relationship have been a rate advantage for residential customers, as well as a perception that exclusivity induces the company to offer superior customer service. Currently, the most significant issue for Springfield citizens with respect to Sanipac service is the absence of a program for . curbside collection of yard debris. As detailed in the Briefmg Memorandum, this remains the largest single source of customer service calls concerning Sanipac. The Council has considered this issue in the past and concluded that the alternatives offered by Sanipac are not suitable in Springfield. Mr. Wall has continued to examine alternatives and will be available to review those and get feedback from the Council. Mr. Wall may also wish to discuss a second issue with the Council. Sanipac has concerns about a newly developing business practice where third parties enter commercial and multi-family residential containers, remove recyclable material and attempt to compact the waste in the container. This can mean apparent savings to the customer because it may make it possible for them to use fewer or smaller containers. Since it does increase the density of the waste in the container it skews the weight studies Sanipac relies on in setting rates and increases Sanipac's disposal costs above the estimates relied on in rate setting. Sanipac is interested in seeking franchise changes to eliminate this practice. No other jurisdiction in Lane County has acted on this issue, although cities in other parts of the State have. Staff discusses the issues involved in greater detail in the Briefmg Memorandum. lU/l ~1LUU'/ Page 1 MEMORANDUM City of Springfield From: October 15, 2007 Gino Grimaldi, City Manager r!J Len Goodwin, Assistant Public W ork~.d- , Director Review of Sanipac Activities Date: To: COUNCIL BRIEFING MEMORANDUM . Subject: ISSUE: Mark Wall, newly appointed General Manager of Sanipac, has requested an opportunity to introduce himself to the Council and to learn what issues related to solid waste' handling are of interest to the Council and citizens. He will make available Sanipac's annual report and be prepared to discuss other issues. BACKGROUND: Sanipac provides solid waste hauling and disposal service to the City and its residents under the terms of an exclusive franchise which dates from the mid-1960s. Under that franchise, the company has the exclusive right to collect and dispose of solid waste, with the exception of source separated recyclables, from all residents and business that do not choose to transport their own waste to County collection and disposal facilities. Although there remains continuing controversy of the exclusivity of the franchise, some perceived benefits of this relationship have been a rate advantage for residential customers, as well as a perception that exclusivity induces the company to offer superior customer service. Currently, Sanipac residential rates compare favorably with those in Eugene, particularly in light of a proposed rate increase recently announced by the City of Eugene to become effective on December 1, 2007. The table below compares residential rates, based on the Eugene proposed increase. SANIP AC RESIDENTIAL COLLECTION RATES ONE PICKUP WEEKLY Can Size . Springfield Eugene * 20 Gallon $9.35 - $12.25 32 Gallon $12.90 $21.20 60 Gallon $18.70 $36.95 90 Gallon $22.50 $45.70 *Includes yard debris recycling charge City staff track customer service issues that arise involving Sanipac. During fiscal year 2007 the City actually received an unusually high number of customer service calls. While in a typical year we receive anywhere between 40 and 60 calls, during fiscal 2007 we received 108. As in the recent past, a substantial majority of these calls, 68, related to customer dissatisfaction that Sanipac did not offer curbside collection of yard debris. 22 calls related to questions about the exclusivity of the franchise and 28 related to questions or concerns about service quality. (Many of the c81ls relating to service quality also raised concerns about franchise exclusivity. That is why the total number of calls by category exceeds 100% of the calls). Attachment A, Page 1 of 4 ( Staffhave worked with Sanipac for several years in an attempt to craft a yard debris collection program that would meet the perceived need in Springfield without imposing substantial fmancial burdens on our citizens. In the past, Sanipac has suggested that the alternatives were either a universal program, similar to Eugene, under which all customers would pay $3.20 a month, whether or not they choose to use the service, or a subscription program where only users desiring the service would be charged, at a rate somewhere between $8 and $10 per month. In the past the Council has found neither of these options suitable for Springfield. Staffhave continued to explore alternatives because recycling of yard debris is one component of the City's program to meet recycling goals under OAR 340-090-0040(2)(b), which requires that the City implement at least five program elements from a menu of options to reduce waste. At present the Department of Environmental Quality has concluded that the presence of a number of yard debris collection facilities within the City meets that program goal. As the City's population grows it is increasingly likely that at some point DEQ will conclude that this is not an adequate response. At that time the City will be required to either implement a different fonn of yard debris collection or a different program option. Several of the remaining program options could prove to have significant financial components, both in terms of rates to citizens and potential City expenditures. . A second issue which may be appropriate for discussion is the increasing incidence of the practice known as "dumpster diving." Apparently this is an emerging niche industry involving attempts to reduce a commercial or multi-family residential solid waste customer's hauling expenses by increasing the density of their waste, making it possible for them to reduce the number of containers they use, or the size of the containers. For a fee, a company will remove recyclable material from a Sanipac customer's container and compact the waste, sometimes by literally climbing into the container and jumping up and down on the waste material. Sanipac rates consist of two elements: the hauling charge and the dumping or "tipping" fee. This latter element is calculated by assuming a standard weight for each type of container, based on periodic studies performed in the area and multiplying that rate by the $65 per ton tipping fee imposed by Lane County. While the customer rate is based on modeling for container weight, the fee Sanipac pays at the Short Mountain Landfill is based on actual weight. The dumpster diving practice results in significantly greater charges for dumping a container than generated by the modeling formula; hence, until and unless Sanipac adjusts its rates to reflect new model data, Sanipac will fail to cover its dumping costs of any container which has been compacted. . Beyond the issue of fmancialloss, there are other concerns. Increased waste density results in decreased fuel efficiency for the hauling fleet, increaSed risk of damage to equipment because of excess weight and increased risk of damage to public roads because of excess weight. For all of these reasons, Sanipac, following a path taken by other haulers in the state, is seeking amendments to City codes and franchises to prohibit the practice. DISCUSSION: Yard Debris Collection: Sanipac's most current evaluation of the options for curbside collection of yard debris examines both a unverisal program and a subscription based program. For a universal program, Sanipac concludes that a uniform monthly rate of $4 would be required to make the program self supporting. This rate is higher that the presumed rate of $3 .20 Attachment A, Page 2 of 4 a month that is embedded within Eugene collection rates. Sanipac notes, however, that the rate allocation to yard debris recycling has not been reexamined since the program was instituted in 2001. An inflationary adjustment to the $3.20 rate would result in a rate, in 2007 dollars, in the area of$3.80. Sanipac's view of a subscription program is more sophisticated than in prior years. The analysis they have conducted suggests that if they could achieve a participation rate on the order of 35 percent, the subscription rate would be about $5.25 a month. If the participation rate were below 10 percent, their current view is that the monthly rate would need to rise to $10.25 a month to make the program self-sustaining. One of the factors driving the differential between the universal and subscription rate approaches is the smaller rate base across which capital costs can be spread. In addition to the cost of acquiring carts, which is directly proportional to the level of participation, there is the cost of vehicle acquisition. A collection vehicle costs about $500,000. While for a larger program Sanipac believes it could cross-utilize vehicles currently serving Eugene, to some extent, they believe that at least one vehicle dedicated to Springfield service would be required. A second factor differentiating a subscription program from a universal program is the increased level of risk which Sanipac must assume. They have expressed concern about the volatility of participation, particularly in the initial stages of a subscription program. There are a number of reasons that might justify the Council in moving toward institution of some form of yard debris collection. The relatively short remaining life span of the current Short Mountain landfill poses a risk of substanti8;l increases in cost for disposal of solid waste. While Lane County has established, and is funding, a closure reserve for the Short Mountain site, the costs of establishing a new landfill could prove monumental. Removal of yard debris from the waste stream that goes to Short Mountain will clearly extend the life of the facility, allowing for the closure reserve to grow and allowing more time to fmd solutions to the need to ultimately replace the facility In addition, as noted above, it is likely that at some point in the future DEQ will decline to accept the City's assertion that the presence of multiple debris recycling facilities in the City meets the regulatory requirements of the opportunity to recycle program. One existing facility, Rexius, has closed, and growth in the population has increased demand: In fact, Sanipac believes that it may be as early as the 2007 report that DEQ will decline to accept the existing situation. While there are other alternatives which could be used to meet the requirements of the program (for example weekly recycling concurrent with solid waste pickup, or establishment of recycling depots) most of these alternatives would involve significant additional cost that, ultimately, will be borne by the customers in the City. Finally, there appears to be growing public support for a yard debris collection program. As mentioned, support for such a program is the most common customer service request, as it has been for the past two years. A recent survey conducted by Sanipac seems to confrrm that there is a significant level of citizen support. Sanipac included a questionnaire in its September and October billing cycles asking whether customers would pay an additional charge for a yard debris collection program. Of the approximately 4,000 bills sent out, 140 responded, 76 percent saying yes and 26 percent saying no. While the survey is not statistically valid, it is some confirming indication of support. Dumpster Diving According to League of Oregon Cities staff there is one company in the State currently engaged in the business. This business, located in Lane County, has repeatedly urged State legislation Attachment A, Page 3 of 4 which would explicitly authorize the practice. The legislation has not received support in the past three sessions. Conversely, between 26 and 29 jurisdictions have enacted local legislation which would prohibit or restrict the practice. It is this latter course of action which Sanipac is requesting. The issues surrounding either authorizing or prohibiting the practice are complex. Opposition to the State legislation was based not only on home rule and preemption questions, but also on concerns that encouraging the practice could create liability on the part of the City, as well as the hauler. In addition, there are concerns that the practice could result in increased cases of identity theft as strangers went through trash and discovered personally identifying material. On the other hand, most suggestions for prohibiting the practice involved ordinances which make the trash in a container the "property" of the hauler. The implications for law enforcement of such an action are unclear; but potentially troubling. Creating an ownership interest in trash could pose problems for the Police by limiting their ability to search trash without securing a warrant or some other specific consent from the owner of the trash. While it may be the provisions in these ordinances purporting to grant City employees the right to remove items from the container would eliminate concerns, the legal situation appears to be unclear and requires further research by the City Attorney. In addition, banning the practice would impose an additional burden on code enforcement staff. If the Council wishes to further consider the concept it would be important to study the potential resources necessary to enforce the prohibition. RECOMMENDED ACTION: Provide any appropriate direction to staff. Staff recommends that the Council provide direction to further explore options for a yard debris collection program, but does not recommend further study of the potential prohibition of dumpster diving. Attachment A, Page 4 of 4 . Sanipac@~ We're carried away with recycling~ ~ . Annual Report For City of Springfield October 2007 . S ... 2007 Annual Report anlpac@ City of Springfield Introduction Introduction . For 2007, Sanipac operated under the guidance of Rick Wichmann as interim General Manager after Jolm Hire passed away unexpectedly in May 2006. The management team at Sanipac pulled together to provide seamless service to the City of Springfield during this time of sorrow and transistion. In June 2007, Sanipac has hired Mark Wall as the new General Manager. With this addition, Sanipac has not lost any of its expertise or history in the waste hauling industry. Rick Wichmann continues his function as Vice President / Chief Financial Officer, and Dave Walters continues as the Chief of Operations. We at Sanipac will continue to follow John's'lead in striving for the very best in customer service and professionalism. That being said, we are proud to present this 2007 Annual Report to the City of Springfield on its recycling and solid waste hauling system. The purpose of this report is to provide an understanding of Sanipac' s services and to update all concerned on the status of the conditions affecting the waste hauling industry. We take great pride in our commitment to the Citizens of Springfield. We view this report as an opportunity to discuss any aspects of our garbage collection and recycling operation that could further enhance the services offered our citizens. We would like to reintroduce our management team. Weare all available to help with any questions or concerns the City may have and with a combined 125 years of service with Sanipac we are confident in our ability to help. . Mark Wall, General Manager Rick Wichmann, CFO 736-3601 736-3634 Dave Walters, Operations Manager Candi Unger, Customer Service Manager Jack Kauble, Sales Coordinator & Safety Manager Jennifer Littrell, Human Resources Manager Anita Cardoza, Information Systems Manager 736-3637 736-3612 736-3632 736-3616 736-3603 . . . . S · ..", 2007 Annual Report anlpac City of Springfield Table of Contents Philosophy and Company Values ........................................................................... 1 I. Recycling Activities.................................................................................................. 3 II. Number of Customers and Changes in the Number of Customers from Previous Report ...................................................................................................... ............... 5 III. Delinquent Accounts ................... ...................... ............... ........ ........ ................ ....... 6 IV. Complaints and Their Resolution ............................................................................ 7 V. Changes in Equipment and Service........................~................................................8 VI. City Beautification................................................................................................... 9 VII. Accidents or Problems Encountered in Providing Service ....................................10 Summary............................................................................................................... 11 Customer Contact 8 pages Quarterly Newsletters 16 pages II. Sanipac@ 2007 Annual Report City of Springfield Philosophy and Company Values Page 1 . Philosophy and Company Values Sanipac views its franchise agreement with the citizens of Springfield as a responsibility. Under this franchise Sanipac is responsible for providing services to all citizens who request it. The City of Springfield was one of the first cities in the state of Oregon to grant a franchise. A franchise system has been in place in Springfield since at least 1953. Springfield's Ordinance evolved from this early time to Ordinance 5395 (Special) granting Springfield Sanitary Service the franchise on February 10th, 1969. Sanipac is the successor business entity to Springfield Sanitary Service. With the exception of a couple cities, the entire state of Oregon has converted over to a franchise system similar to Springfield. We are proud of the reliance the City Council and staff place on Sanipac and the franchise system. Because of this franchise, the City has ultimate control over its solid waste and recycling system, guaranteeing safe, efficient, flexible, and fair service for its citizens. Because of this franchise, the City can custom design special services (such as the November/December leaf clean up program and the once per year City Beautification project, done in May.) Because of this franchise, staff time is kept to a minimum, as there is only one hauler to administrate. . Because of this franchise, the City controls the rates, which in the case of Springfield, has proven to be very beneficial when rates are compared around the state. These benefits and our responsibility to the City of Springfield have been misrepresented by companies who want to break the franchise. This occurred in a 1989 City Council meeting, when another hauler in Eugene wanted to come in to Springfield to service customers they desired. In this instance, one of the points of a franchise became apparent, the responsibility to offer services to all customers. Sanipac serves both large revenue clients (commercial) and small revenue clients alike. Companies opposed franchises want to, pick and choose large commercial customers, rather than taking on the responsibility for all customers. Recycling services are offered to any citizen of Springfield, customer or not, under this responsibility. We must provide all solid waste collection services to all citizens, and do it in accordance with State, Local, and Federal regulations. The Oregon Recycling Act has put additional requirements on the City of Springfield. These regulations are being complied with because the City requires Sanipac, through the franchise agreement, to provide the required service. Sanipac takes this responsibility seriously, and is the basis for our business planning and company financial obligations. Sanipac continues to believe that we have a responsibility to be active in the community that provides us our income and stability. Because many of our drivers live in Springfield, it is quite . natural that we are involved in many Springfield activities. Beyond that, we also recognize our . employees' future stability relies on us providing excellent service, at a reasonable price, and treating our customers with respect. . . . .. 2007 Annual Report Sanipac@ City of Springfield Philosophy and Company Values Page 2 Sanipac has taken the view that we are honored when people in Springfield groups ask for our assistance in projects and fund raising. We have been honored by many and have tried to accommodate most of them. Our approach to our customers has been one of respect, concern and most importantly, empathy. Sanipac's brochures and letters, which are given or sent to our customers throughout the year, are designed to get our message across in a positive and helpful manner. We have taken this philosophy and approach one step further in that we treat our employees with the same respect, concern and empathy. It is our belief that we cannot treat our customers in this manner if we don't treat each 9ther the same way. Our employees would not promote our commitment to this customer/philosophy if we did not practice it from within. In 2002, we examined ourselves to determine the core principles that drive how we do business and interact with our clients, including the City of Springfield. We don't just work here, many of us live here. Through the franchise, we view ourselves as public servants. We will work according our following declared Company Values: . We do what we say. . Working safely is essential. . We take pride in everything we do. , . We are progressive. · We value doing it the best rather than being first. It is not only important to be clear on how we conduct ourselves,but~also-why-;--We,at-Sanipae, want you to know that we have one mission that drives everything we do for the City of Springfield. That mission is "making our community a better place to live... every day." Our job is to get job is to get rid of the solid waste the citizens and businesses do not want any more. This also means investing back into our community. Our goal is to divert as much as possible away from the landfill, through recycling and composting programs. This is reflected in our slogan: "We're carried away with recycling." .... 2007 Annual Report Sanlpad City of Springfield I. Recycling Activities Recycling Activities Page 3 . The primary goal of the State of Oregon's Recycling Act was to first, get as many people participating as possible. Springfield enjoys a recycling participation rate of over 90%. Secondly, the law was designed to increase the amount of actual tons recycled, or diverted from the landfill. This goal was to be achieved by convenience of recycling and education. In past annual reports, we mentioned our efforts with our newsletter (examples enclosed) to educate the public about the virtues of recycling. The DEQ has approved the City of Springfield's efforts in this area (through Sanipac.) The last piece of the puzzle was the increase in the actual tons recycled. In 2004 Sanipac embarked on the most aggressive recycling program enhancement in our company's history; the blue commingled recycling cart. Annual Growth of Recycling Tonnage 2002-2007 Cl 18,000 c 0 >- 13,500 0 Q) 0::: .... 0 In 9,000 c 0 I- co 4,500 ::J c C c:( 2002 2003 12% 2004 31% 2005 18% 2006 10% Year Residential Commercial Total 2002 912 6,739 7,651 2003 1,905 6,681 8,586 2004 5,744 5,521 11,266 2005 5,383 7,920 13,303 2006 5,361 9,306 14,667 2007 5,865 10,189 16,054 i'l Commercial . [1J Residential 2007 9% Percent Increase 12% 31% 18% 10% 9% . . . . S · ...~ 2007 Annual Report anlpac City of Springfield Recycling Activities Page 4 Noting our recycling tonnage increased 31 % over the recycling done without the cart. From 2003 to 2004 commingle recycling almost tripled. The implementation of the commingle recycling program increased the volume by over 3.5 million pounds. Since that time residential recycling rates have grown at about the same rate as customer growth. After the addition of commingle recycling, we began providing 1 to 6 yard containers for commingled recycling to our commercial and multi-family housing customers. We have emphasized the convenience of commingling all recycling except glass into a single container. The majority of the overall recycling growth (annual increase of about 1.3 million pounds) is occurring in commercial accounts. Multi-family housing units have the most difficulty with contamination in commingle recycling, and keeping their enclosures neat. In 2005 we increased our staff to include a Multi-Family Coordinator who visits the sites regularly. At participating sites we have observed a marked decrease in trash on the ground and around containers, and contamination of trash in the commingle recycling. We have also right-sized the size and frequency of pickup at these sites so that residents will have room in the containers (without any manual compacting of material). The concept of "green building" is becoming widely accepted with our local homebuilders and commercial construction companies. Many of the larger commercial projects, such as the Royal Caribbean Call Center and Peace Health at Riverbend, have followed the building standards of the U.S. Green Building Council's LEED certification program. These standards emphasize energy and water conservation, material selection and sustainability through the life cycle of the building. EcoSort, our materials recovery facility, is playing an important role in processing mixed construction waste to recover large volumes of recyclable materials that would otherwise go to the landfill. Sanipac's commercial staff assists in the preparation of the required LEED reports on waste handling practices. All in all, this has been very exciting. It continues to be very good news for our customers and a great boost in helping the State of Oregon achieve a 50% recycling goal by 2009. .. San i pa c~ ~~t~7o~~~~~~:e~:ort Change in Customer Numbers Page 5 . II. Number of Customers and Changes in the Number of Customers from Previous Report In 2007, Sanipac currently provides service to 16,533 residential homes and 1,259 commercial and drop box customers. This is a 1.6% increase in residential service (from 16,274), and a 1.1% decrease in commercial service (from 1,273). Overall, the number of customers increased by 1.4% to 17, 792. Annual Growth of Residential and Commercial Service 2002-2007 18,000 m Commercial ~ Ql 17,000 E .s III j U .... 16,000 o ... Ql .c ~ 15,000 z [] Residential . 14,000 , 2002 2003 2004 2005 2006 2007 Year Residential Commercial 2002 14,884 1,128 2003 15,046 1,128 2004 15,615 1,175 2005 15,902 1,188 2006 16,274 1,273 2007 16,533 1,259 The franchise fee in fiscal 2006-07 was paid quarterly and totaled $301,982.78. . . . . S · ..,,@ 2007 Annual Report anlpac City of Springfield Delinquent Accounts Page 6 III. Delinquent Accounts From 2005 to 2006 we saw a 7.4% increase in write-offs of delinquent accounts, during which time we did not have a credit manager. The amount of write-off growth from 2006 to 2007 has decreased to 1.4%, as compared to a 3.3% increase in Springfield revenue. We know that businesses can't function properly when they don't have the means of properly disposing of garbage and recycling. For our commercial accounts we are very lenient in our collection measures. We give the customer every opportunity to pay their bill. We send out a bill every month. When the account becomes 60 days late, we send out a late letter. After the account is 90 days late they get a letter asking for payment within 10 days. By this time we have attempted to contact the customer or business by phone or in person. We continue to service the account. If we can not contact the customer we "skip" a pick up to generate a phone call from the customer. As a last resort, after at least 4 months without payment we stop servicing the account. Ifwe still can not contact the customer, we remove our equipment. The number of delinquent residential accounts has not changed significantly from the prior year. In spite of being without a Credit Manager for a time, the residential collections have continued as before. The residential collections are very automated. During the second month that a residential customer has service they receive their first bill. This bill is for three months. If this bill is not paid the customer receives a late letter during the next month (the 3rd month of service). Ifwe still do not receive payment a 2nd letter is sent out at the beginning of the 4th month of service. A 3rd letter is sent out around the 15th day of the 4th month of service. This letter gives the customer a "Final Opportunity Date" to pay their account to prevent their service from being stopped. After the account has been closed, a phone call is made to attempt to collect money or give the customer the opportunity to arrange to make a payment. A $35.00 repossession fee is charged whenwe physically remove our equipment because a customer refuses to pay. We have found that when these people find out their cart is gone they decide to pay. It would be unfair for all ratepayers to pay for the additional costs incurred in repossessing carts. If a previous account has been sent to a collection agency, and subsequently not paid, then this customer is required to pay any outstanding balance, and submit a $50.00 security deposit to prior to restarting as a new service. S · If", 2007 Annual Report am~c City of Springfield Complaints and Their Resolution Page 7 . IV. Complaints and Their Resolution Our promise to the City of Springfield is to treat our customers fairly and with respect. Occasionally a customer feels it necessary to express a concern to the City. When this happens, the General Manager continues to handle each complaint personally. Our procedure is to call the customer, after discussing the complaint with the City. We resolve the concerns with the customer and report back to the city official that received the complaint within 48 hours if possible. In almost all cases, concerns are easily handled. The customer has always been impressed by the fact that the City has responded to their concern so quickly, and that the General Manager of Sanipac is personally taking care oftheir concern. We work with our employees to be sure that customers feel like we are sincere in fixing any problem they may have and that we are committed to deal with their complaint. Because of this overall policy, the most significant change over the years is that most complaints do not reach the City, because the customer are confident that we will listen and respond to their needs. The blue commingled recycling cart has eliminated the largest complaint (centered around proper preparation and sorting of recyclables). Because our customers can just throw their recyclables into one cart, the preparation time has been greatly reduced. We seek to further . educate our customers on the need to keep the recycle stream clean (e.g., free of contamination), and we will be working with City staff to reinforce this message. We have some complaints centered on accounts that have been discontinued for non-payment. We handle these on an individual basis, usually making special arrangements for the customer. Frequently, missed recycling issues are resolved by helping the customer identify the correct week their recycling pickup occurs. The City has compiled the following list of contacts from customers relating to garbage and recycling issues: 68 Lack of a yard debris program (58%) 22 Lack of competition among providers (19%) 16 Failure to pick up recycling (14%) 12 Failure to pick up trash (10%) ~ Debris left in street (0%) 108 Total (Note ~ 10 contacts with multiple issues) This is almost twice as many contacts as the previous report. Yard debris comments increased from 52% to 58%, and 'Debris left in street' comments decreased from 5% to 0%. The remaining percentages were fairly constant from 2006. . 'Ii. San i pa c~ ~~t~7o~~~~~~f~~%ort Changes in Equipment and Service Page 8 . v. Changes in Equipment and Service The most significant change we made recently was converting our entire fleet of diesel vehicles to biodiesel for fuel in 2006. Our equipment and service in the garbage collection department remains unchanged. Sanipac continues to keep its equipment state-of-the-art, and all our trucks are on a strict preventative maintenance schedule. Service (Yard Debris) The leaf cleanup program continues to be a very popular program. We have continued to prepare the annual Oregon Department of Environmental Quality (DEQ) "Opportunity to Recycle Report" on behalf of the City of Springfield. The DEQ approved 5 elements for the City of Springfield: 1. Residential Recycling Containers 2. Expanded Education and Promotion Program 3. Multi-Family Dwelling Recycling Collection 4. Residential Yard Debris Collection and Compo sting . 5. Commercial and Institutional Recycling Conversations with the DEQ indicate that Springfield's 'Residential Yard Debris Collection and Composting' activities will not be sufficient in the future. Currently, the City has a leaf collection program and receipt of yard debris at two locations (Lane Forrest on 42nd Street, and Lane County at the Glenwood Transfer Facility). The key drivers in the DEQ's change are population growth and the loss of the Rexius yard debris station on Main Street. We continue to get calls from Springfield residents asking for a yard debris program similar to the one we provide in Eugene. The number of calls has been increasing, with the majority of these calls are between April and October. In discussions with City staff, Sanipac is proposing implementing a yard debris program for the City of Springfield. . S · ."., 2007 Annual Report ampac City of Springfield City Beautification Page 9 VI. City Beautification Sanipac continues to provide free drop box services to the City for yard cleanups. Springfield Public works has done a tremendous job managing this program for the City. The success of this program has grown to the point that it now needs over 30 drop boxes. This program is extended on a case-by-case basis for civic-minded neighborhoods and individuals. The County has been very cooperative in waiving the dump fee on these loads. The Springfield cleanup each May has produced an additional side benefit to Sanipac. The event has provided Sanipac an opportunity to work with a variety of people in the Public Works Department. This has helped develop a special camaraderie with city staff. Sanipac welcomes this opportunity and now sees it as an excellent opportunity to meet more of the staff. . . . . . . S · ". 2007 Annual Report anlpac" City of Springfield Accidents or Problems Page 10 VII. Accidents or Problems Encountered in Providing Service Sanipac continues to be very successful in promoting driver safety and we continue to experience excellent ratings. We have put all our drivers through the Smith Driver Safety Program. We continue to train our drivers on safe driving techniques. We also have a financial incentive program that rewards drivers who have gone five years without an incident. S · ..., 2007 Annual Report anlpac City of Springfield Summary Page 11 . Summary Sanipac views its relationship with the City of Springfield as a partnership. This partnership, over the years, has worked very well. Programs are initiated in Springfield quickly, efficiently, and with very little time or expense on the City's side. Recycling participation continues to grow, leaves are cleaned up, special projects are done, and all with a very cooperative spirit on all sides. Sanipac doesn't look for expensive or fancy ways to do things; our Material Recovery Facility is simple, efficient, and very effective. We look to provide the services the City expects and provide them at a minimal cost. A report such as this cannot be the vehicle to good service- action is. Our reputation as a safe, efficient, and respectful service provider is built and earned every day. Hopefully, our daily action throughout the year with Springfield and its citizens continues to show that we are a piece of the fabric of this community. We are proud that people ask us to help them and we respond when we can. It is our hope that Sanipac shows you that we respect the trust you have given us and that you feel that our genuine goal is to do the job you expect of us. Our job is not a complicated one, but is one that is done with pride, by all our people. . . . . . S · ~.@ 2007 Annual Report anlpac City of Springfield Customer Contact File For City of Springfield Customer Contact File . . . If'ffU! Len, I talked to the resident at 236 S.70th. We actually took a pickup to his house today and manually loaded his trash. I tried to explain the dangers of an 80,000 lb. truck losing control on an icy street and that it's all about safety for us. He seemed to understand but said recycling was being picked up, why not garbage. The answer is we used a rear loader, stopped in the middle of the street and rolled the carts away from the curb (the edges of the street were too icy for automated trucks to work) and we didn't have a rear loader available for garbage. We should have all garbage and recycling routes completed by Friday. We will not charge customers for any extras they may have due to missed or delayed pickups. Rick Page 1 of 1 Rick Wichmann From: Sent: To: GOODWIN Len [lgoodwin@cLspringfield.or.us] Thursday, March 22, 20071 :45 PM Rick Wichmann Cc: CandiUnger Subject: RE: 1531 12th ST. Thanks, Rick. I'm sure she will appreciate the attention. Len From: Rick Wichmann [mailto:rwichmann@sanipac.com] Sent: Thursday, March 22, 2007 1:43 PM To: GOODWIN Len Cc: 'Candi Unger' Subject: 1531 12th ST. Len, We have taken the necessary steps (hopefully) to ensure Ms. Bays' recycling gets picked up as scheduled. Candi Unger, our customer service manager, will follow up with a phone call to her after her next scheduled pick up to verify. Rick 3/22/2007 . . . . Page 1 of 1 Rick Wichmann From: GOODWIN Len [lgoodwin@cLspringfield.or.us] Sent: Wednesday, March 28, 20073:20 PM To: Candi Unger; Rick Wichmann Subject: RE: Chyrisse Bays 1531 N 12th St Candi: Thank you for following up with Ms. Bays. I'm sure she appreciates your effrots, as do I. Len From: Candi Unger [mailto:cunger@sanipac.com] Sent: Wednesday, March 28, 20072:58 PM To: 'Rick Wichmann' Cc: GOODWIN Len Subject: Chyrisse Bays 1531 N 12th St J called Chyrisse today to make sure that her trash & recycle got picked up. She indicated that everything was picked up and her empty containers were returned to her house. CCl V\,ct ~ L.{v\'g e v CustOtt'tA.ev seYV~ce MClv\'Clgev . sClv\'~'PClC Iv\'c. . 3/28/2007 Page 1 of 1 Rick Wichmann From: Jack Kauble Uack@sanipac.com] Sent: Thursday, March 29, 2007 11 :42 AM To: rwichmann@sanipac.com Subject: FW: Kimberly Buckmaster . From: GOODWIN Len [mailto:lgoodwin@ci.springfield.or.us] Sent: Wednesday, March 28, 2007 4:21 PM To: Candi Unger; KAUBLE Jack (SMTP) Subject: RE: Kimberly Buckmaster Thanks for following up so promptly. Len From: Candi Unger [mailto:cunger@sanipac.com] Sent: Wednesday, March 28, 2007 4:20 PM To: KAUBLE Jack (SMTP) Cc: GOODWIN Len Subject: Kimberly Buckmaster I called Kimberly and a 4-yard container is scheduled to be delivered to 921 N 6th Street on Friday 3/30. . The newer customer service representatives have been reminded of the services we provide for temporary containers. C-Cl \l'vd. ~ lAJl"vg e v C-U$toVVtev seYV~a MCl\l'vClgev SClVv~pClC IVvC. . 3/2912007 . . . Page 1 of 1 Rick Wichmann From: Delores Keith [dkeith@sanipac.com] Sent: Tuesday, June 19, 2007 8:33 AM To: rwichmann@sanipac.com Subject: re: 2-8432-5 Reba wants to give kudos, that are due, to Mark (rJ 41). If you have an employee of the month please give it to him. He is friendly, polite and always has a smile. He is helpful and caring. On more than one occasion I have been unable to put my cans to the curb due to my disability & he has taken care of them for me. I appreciate him and the service he provides. He does an excellent job of representing your company. Thank you, Reba Morrison 2-8432-5 .> 6/1912007 clearw"re' 1600-3 Coburg Road Eugene. OR 97401 I PHONE: I ri<x: f ONLI!JE 541 6881127 54i 688 5593 I www.clearwire.com Wednesday, June 20,2007 . Lane Apex P.O. Box 40097 Eugene, OR 97404 :~~~ Attention: Sam Miller Dear Mr. Miller, I would like to say thank you for the 2 years of service I had with your company. Today I needed to get some information on getting a bigger trash can at my home. When I called and talked to the woman she said that my account was cancelled by me. I let her know I did not cancel the account. I let her know my room mate made a payment last week. She let me know that is when it was cancelled. So I told her that the person on the Credit card is Connie Castle myoId room mate. So I gather that my account was cancelled by her last week. I am letting you know this cause she was not on the account to cancel the service. So then I wanted to get at least get a 90 gal.can, back at my house so I can finish up and clean the place. The woman said that all she can do it charge me 4.00 per trash bag. She told me that I would be charged for delivery of the can and pick up and it and it would be expensive. As in the status of what I need at this time I was willing to pay for it. I asked her can I get that set up and I ,~i11 come in and pay for it. She said that was too much work and would not assist me in this. I let her know that someone cancelled this account with out me knowing about and I did not think that was fair. Can she please help me this one time. She said she could not. I asked if I am entitled to any refund. She said yes I get 13.00 dollars back in a check. Ok I asked who else I can call to get service. She told me 2 names Sanipac and Royal. I asked her for the phone numbers she told me she did not know. . Ok so I called Sanipac. Let them know what I needed and in 5 minutes I was set up for a one time pick up for service. They will drop off my 90 gal can tomorrow and pick it up next week. they are also going to drop off a yard can. They charged me 10.00 to drop off the cans 12.00 for trash pick up plus 5.00 for yard debris and 10.00 to come back and remove the cans. So a total of 37.00 that seems like a fair price. If they would have charged me a 100.00 I would of done it. Due to the customer service I received from Sanipac, I will always remember that. Due to the service I received from Laneapex I will remember that also. Sincerely, Scott A. Seitz, Scott.seitz(a?c1eanvire.com 541.501.7703 526 Warrington Ave Eugene, Or. 97404 CC: Sanipac -~,. __ A '-''-.,:,",~ ~ ~..._~ ,-_...;J< .~-___~ . HIGH-SPEED iNTERNET MADE SIMPLE. WAY SIMPLE. -x ..'"", -x 'XHx .Xdd X '. 16:15 CMPLT 16:16 CMPLT 16: 16 CMPlT 16:17 CMPLT 16:17 CMPLT 16: 17 CMPLT 16: 18 CMPL T 16: 18 CMPLT CARROLLE CALlEO CITY OF SPR RE: CART WAS EXCHANGED FOR A SMALLER ONE. CUSTOMER HAS BEEN CHARGED FOR 60G & HAD 90G FOR LONG TIME I CALLED CARROLLE, WE WILL BRING 90G BACK TOMORROW & SHE KNOWS WILL BE CHARGED FOR 90G RATE. SHE IS UNHAPPY THAT SHE WASN'T NOTIFIED THAT WE WERE EXCHANGING CART, I AGREE, SHE SHOULD HAVE BEEN TOLD, I APOLOGIZED . . . . . S · ..II@ 2007 Annual Report anlpac City of Springfield Quarterly Newsletters For City of Springfield Quarterly Newsletters .....,n.. ~,~~~~.,r ".,~,-~~ --,.~ "~-~~ 'I\i:'~ . I I i i j j i I I I I I I I I I I I , I I I I I I I I I I I j I I I I S ~a.,~ I anlpac. I I I I I I :~ PO Box 10928 Eugene, Ore[JDn 91440 541-136..3600 . Springfield Residential Edition PRINTED ON RECYCLABLE PAPER * MADE FROM NONWOOD FIBER AND POST-CONSpMER WASTE ,. .,', '~<< _ :. ':: ,/L~ ._"__. _ _ . , _ _'-'-.: _~:' "_'. :,.' __ :. ;__:} >-{'>-"~", . ,,:/1,:?:~"> _ _ _ ,..,_:~'i-~~;;fl'~;r::~::;~~-~ ~,~;;_: ?i~:;:'--_:~;~-;~:~':;.__,;_<~ :;"';':, .',' ':. . .',.."" It's time to decide h6~ yoU'll geV!i~;}.a~Ww:ci.springfieIB:or~us "(ciick on of your autumn leaves and holiday tre~s~.~~Public Works under City Services! Leaves can be used as mulch,':""Departments), Customers in unincor- added to your compost pile, or taken to porated areas can find Lane County's businesses that accept yard debris. schedule at 682-8565 or lanecounty. Or, Sanipac will pick them up at no org!PW or check The Register-Guard additional charge during the designated for an ad. weeks on the City's schedule. Leaves You can get rid of your holiday need to be bagged and in the street greenery by taking it to a disposal site. near the curb, leaving room for water Or, make a donation to a non-profit drainage, by 7 a.m. on Monday of those group to have your evergreens taken weeks. Sanipac will pick up bags of away. Ask if your favorite charity is leaves on other weeks, too, but there picking up trees or look in The Register- will be an additional charge. Guard for a list of those providing this For the leaf pick-up schedule, service. Sanipac will pick up bagged call the City at 726-3637, look for an greenery at an additional charge. ad in The Springfield News, or visit FALL 2006 Please keep and post these instructions GLASS BOTTLES AND JARS - Clean the containers. Use a different paper bag for each color (green, brown or clear). Place bags in your blue box. MOTOR OIL- Put oil in a non-glass container with a screw-on lid and clearly ..Iabel it. Place next to the blue box. OTHER RECYClABlES - Go ahead! Throw tin, . aluminum, plastics #1-5 & 7 (sorry, no #6 or unnumbered plastics), and all paper products (including junk mail, newspapers, magazines, cardboard, paper bags, non-foil wrapping paper, cereal boxes, egg cartons) together in your blue recycling roll cart. No plastic bags, poly foam or clothing. ,GENERAL RECYCLING INSTRUCTIONS - Please make sure your carts are out by 7 a.m. on pick-up day. Place them at least 4 feet apart. , ' Proper placenient of your garba'ge ,and recyclables is shown on,our websiie on the "Residential;' page. Remove YQur containers ' , , "from the .sidewalk and curb by midnight on piCk-up day so they do not obstruct public areas or interiere with handicap access: . ': ;' Q"ost"fl'lS? " " 7'H' n"rUn Ufi, vi " GfJlI f JO-,IDd morn [JBtaH8tl rBcycHng or visit www.s3i1ipac.com Haul-i-days Sanipac will be closed on the following days: Thanks9ivin~J, Christmas, and Nev! Year's Day. During the remainder of the w'2ck toll owing each of these holidays, your trash and recycling wil! be picked up one day late - even Saturday, if Friday is your regular day. Imagine you're baking cookies but you toss ingredients into the bowl without following the recipe. It just wouldn't work! Think of commingling as your recipe for successful disposal of recyclables. Make sure you know what can and cannot be tossed into your blue recycling cart. For example, clothing isn't accepted; any plastic except #6 can be recycled; and plastics with no numbers are a no-no. In addition, separate your glass from the other recyclables and sort it into paper bags by common colors. For more commingled recycling instructions, visit www.sanipac.com or call us. . It's Your Right! By law, you are entitled to the opportunity to recycle. Here at Sanipac, we'll help you recycle more conveniently by providing roll carts and blue boxes for commingled recycling. For more details on how to recycle, please visit our website (www.sanipac.com) - or give us a call. .. " -,:", ,~~,; ,,' "." "_",',t -. .f.,'_".' ,\NhatlA'boJt-'lh'~-ZR~~t? . -,; __:,-~: ;c.;'_ __~ ;_".:'''':': ;_~. ~ .,!;,~tc.-.-.;,_:.,,,.,: -'~~'_~ I :~~~;';:3>" HoW':dqrg:u recycle w~'~t,P~6jR~c can't t~ke? For ideas, visit,~~'A~:;~.9Mnty's website ( www.lanecoumy.o'f~1eW.~WM D) or Sanipac's web~it~(~W~..~-~hipac.coml FAa); click the "[e.~yp~e:()r:~eu~E3"linkin the second paragrapll:" . /c~ ~ WI~' \& .. ~-n - ..-6::":>,"- .;? G;~ (;'-..,?, \ ~ ~;/~ - <c:~) ~ . ,.,...n.. ~;;.J.;~;, ..~; ,:;,.~ . Sanipac@ PO Box 10928 Eugene, Oregon 97440 541-736..3600 . Commercial Edition PRINTED ON RECYCLABLE PAPER@' MADE FROM NONWOOD FIBER AND POST,CONSUMER WASTE I I I I I I I I I I I I I i i I i I I I ) I I I We're Here to Assist You! The Sariipac commercial team includes (from left) PI. Swick, customer service representative; Candi Seifert, customer service manager; and Cheryl Thiesfeld and Rubie Conl,er, both customer service representatives. Welcome to our Commercial Sales Department, where serving your business is our business. Whether you're choosing a service schedule or planning a relocation, our team is here to help. Extra pick-ups, more Dumpsters, or hazardous waste instructions - you name it, we have the answers. Our customer service representative can answer many of your questions over the phone, or our commercial sales team is available by phone or in person. Call us, even on a weekend or holiday, at 736-3618. FALL 2006 Please keep and post these instructions '; COMMINGLED RECYCLING - You can throw all recyclables except glass in the same cart instead of separating them for office paper, ',newspaper, cardboard, tin and plastics (except #6). Doing this will reduce the. number of recycling carts you need. Call us at 736-3600 if you want carts removed. ~GLASS - Put clean glass bottles and jars in ,.a separate roll cart. " :~-~---------~---------------- GENERAL RECYCLING INSTRUCTIONS ~. Your recycling may be pickedupona . different day and at a differehrtimethan when your garbage is collected. If posslblei" ' your recycling center should be located less, than 25 feet from the street orparkinglot . Q, t'" ,'/ ", ,< 7'{ deS !OIlS; G3Ji J ,: rnn f . ; ., ,j I" . .. . DUL! ,or more OBlail8lJ meye li1Q InstructiOns, OJ VISit www.sal1lnac.com Prevent Package Waste A new website is full of practical ways for companies to save money - and the Earth - with smart packaging decisions. With tips galore and examples of best practices, the website stresses planning ahead and reusing existing materials. Visit www.deq.state.or.us/wmc/packaging/index.htm (or http://tinyurl.com/hxh9s) and get inspired by Nike's redesigned shoe box and Norm Thompson's annual packaging savings of $1.6 to $1.8 million annually! Imagine you're baking cookies but you toss ingredients into the bowl without following the recipe. It just wouldn't work! Think of commingling as your recipe for successful disposal of recyclables. Make sure you know what can and cannot be tossed into your blue bin. For example, clothing isn't accepted; Wh~t Abo",t the Rest? . Howdo you recycle what Sanipac can't take? For ideas, visit Lane County'~ ,..' website (www.1anecounty.org/PW_WMD) or Sanipac's website (www.sanipac.com/ FAQ);check the "recycle or reuse" link in the second paragraph. any plastic except #6 can be recycled; and plastics with no numbers are a no-no. In additiOJ separate your glass from the oth recyclables and sort it into pape) bags by common colors. For more commingled recycling instructions, visit www.sanipac.com or call us. : ",;,.V;j~.\ "\,~ ! -t~e~t~f~~~ \ V';~:}1"~c \. {...... . '~ .-. . '.'\ !~\,' :.\ : i..\ . S. ~ ".." ~. .'j'" '. ,,<,,&1nIDaC /;j PO Box 10928 Eugene, Oregon 9/f,40 5~'1-736..3600 . Residential Edition PRINTED ON RECYCLABLE PAPER * MADE FROM NONWOOD FIBER AND POST-CONSUMER WASTE I i i I ! I I i I f I i i i I , I I I I I i I ! i , I i I I I ! i i , I i I I I I I I ! I i i I i I I I J , I I I I I I I I ! i I I I I ! i I Meet Your Driver: Doug Detels Doug is on to the next house in his San/pac truck. Doug Detels cleans up his own neighborhood Monday through Friday. As a residential driver for Sanipac on the Santa Clara route, Doug has lived in the area for eight years. "I live and work in Santa Clara so "m able to take my hour lunch at home," says Doug. Working from 6:30 a.m. - 3 p.m. allows Doug family time with his wife of 13 years and their three daughters. "I love the hours. It's especially nice with the family. "m home afternoons and still have daylight in the winter;' says Doug. Doug has worked for Sanipac for 16 years. He spent the first five doing recycling before settling in as a residential driver. Doug works on a somewhat old-fashioned, rear- loading truck, which he prefers because it allows him to get out at each stop. His customers are an important part of his job. Toddlers wait for him at their windows because he's a part of their regular schedule. Doug met a family in Danebo, and their families now spend time together during the holidays. Working in his own neighborhood certainly has its perks. "I pick up my own garbage;' says Doug. "It's unlimited service. Plus, I tip him really well at Christmas." ..,.,ilA,S,"'.SB(}ttC~~iANDJA~.,S,',", - Clean the ...cbntaih~,.s.anapl?Qei,.;yotJr blue box. -OIHER.~ECYCMBlE~. ';S~o ahead! Throw tin; .alumjn~~;;Plasti9JlJt5~,jugs and bottles #1-5 ',. ".&,,' .,:,' ?.(sC>.riy\.ri()#6of.Unn""'~,,. r:nbered plastics); ..p.lastj.S.~1()6.;~rY"..~a~'~.;~n.d. .aU paper prod ucts :-'"."'--,--'-.,, - .-,', ,. /" ,-',-'-',-::'-_." -'- - :,. Q f' ? ,,,,.,n 3"110 . uesl.lons. Galli Jtl- lJu WI' nwm or Www.s3!1i~laG.GOm 'W1NTER"flQ07"', . 'f1~ase;keep)ftdc:; .' :\:PQsllh~se Jn$@~1fonl', '" - ,-.. -.' . ." - . ~ '. ",.'. , . ',. "....'....,. '-,- -"c",.." '":_""",':::'::':__ '.. -,":'<'_'" __ ,:." :_;;":, ::_\, ~:'.,,,"': '-:f (including junk mail, newsp~PElrs,m<:lgazirle~;\ cardboard, paper bags,"nonW)llwrappi.ng. paper, cereal boxes, E3ggc~~pn~)tog~~heti~.:, your blue recycling rollcCi~:"Nd:;$ty[()fMW}ilk~;:' material or clothing. ",,<;'" ", ',. ,'f...:' GENERAL RECVClINGiNSJRlJ~TjQ~S),' ,,' . Please make sure yourc~~ga,.~\qi.llI:>Y:..'.;.!<., 7 a.m. on pick-up daY.81i.lc~;t8~rn-atleCil>t: .. 4feet apart. ' , , , ,'.,..'.",.., . -'._, -" '", .~,\" A Nevv F f- ~>~. p,.Jon or t.A1 stic Bags Puts Thern Back to Work Great news! For the first time, Sanipac can accept plastic bags in your commingled recycling. Grocery and department store bags can be put in your blue bin along with plastic jugs, tubs and bottles #1-5 and 7. We still can't accept #6 plastics. Please "bag the bags" to prevent them from blowing out of the blue bin and creating litter. O~r program is the first curbside pick-up of plastic bags available to Eugene and Springfield residents. It doesn't end there. After your bags are taken from your commingled recycling, they are turned into other plastic materials. --- Recvclinn Plastics Checklist id ~ 1.) Is it a bag, jug, tub or bottle? 2.) Is this symbol 6 on the bottom? 3.) Is the number 1-5 or 7? If you answered yes to all three questions, the plastic can go into your commingled bin! Junk Will Disappear in the ReMoving Van If a housecleaning or remodeling project has left you with items cluttering your garage or driveway, give us a call. Sanipac has always been ready to take away your junk, but now we use a new truck dedicated to picking up Eugene and Springfield's discards. The ReMoving Van is available on Tuesdays and Fridays. Begin your clean up by calling 736-3600 to find out more about the program or to schedule our visit. Our website also contains more details. Click on "Junk/Bulk" at www.sanipac.com. and get started "ReMoving" that junk! . .f'JY" ~. ~:~} ~~ .... ~} ",:fr~. ...... Ila (!iY :~W JiJJlI" Your bags, along with other plastics, get recycled into items like furniture. If not, information on recycling those plastics is at www.sanipac.com.Click on "FYI," then "Other Recycling." Lane County Public Works is also available to answer questions at 682-4339. . County's Recycling Numbers Up Lane County's recycling numbers are increasing! Lane County recycled 53.7 percent in 2005, exceeding its goal of 50 percent. Lane County is among 24 Oregon counties that met or exceeded their recycling goals. Although recycling rates are growing, so is the amount of trash sent to landfills. Sanipac wants to help raise Lane County's recycling percentages and lower the amount of waste sent to landfills. Have recycling questions? Visit www.sanipac.com or call 736-3600. Recycling Schedule Available Need help remembering your recycling schedule? You can now access and print your schedules at www.sanipac.com.Click on "Residential Recycling." If you prefer to receive a paper copy of your schedule by mail, please call 736-3600. . Sanipac@ PO Box 10928 Euqrmn) Oregan 9](140 5ll1-73fi-3GOO . Commercial Edition "P;~~~~;~~;~~~~;;;~~~~~'~;~~~ * eet ~ ~ 1 , ! i i I i I I i i I I i I I f I I I f I I I I j I ! i i I I I I I j j I 1 f I I I I I i I At 3:30 a.m. on Saturday morning, most of us are warm in our beds. Scott Hansen is beginning his day of work as a commercial driver at Sanipac. Scott works 1 O-hour shifts Friday through Monday. "I have the weirdest schedule at Sanipac;' says Scott. "But it works great with the family:' Scott has four children ranging in age from 2 to 9. Being off Tuesday through Thursday and getting home from work early in the afternoons allows Scott l-fnnsen Scott more time at home. His workday begins at 5 a.m. and ends at 3:30 p.m. On Saturday he starts at 3:30 a.m. and ends at 2 p.m. , . lJ!nS n His routes vary. On Sundays he covers everything, starting in Springfield and ending in Eugene. On Mondays he spends most of his shift on Highway 99 and near the airport. Scott began his career with us in 1999. During his first year, he bounced around trying different types of jobs. He then spent a year working as a recycle driver before settling into his current job as a commercial driver. "I like the people ,. ' ,- -r;,~" "",,' I work with. I like the atmosphere at Sanipac. I like being outside and driving around;' says Scott. His commercial customers are glad he's at work, especially in those wee hours of the weekend. COMlVIlNGlED RECYCLING - You can throw allfec:yelables except glass in the same cartii)stead of separating tryem for office paper, newspaper; cardboard, tin, plastic grocery bags and plastics #1-5 & 7 (sorry, no#6or unnumbered plastics). Doing this willreduc:e the riumber of recycling carts ypuneed. Callus ilt736-3600 if you want carts removed.' , GLASS - Put clean gla$sbottle'S~r1djarsin a separate roll cart. ' , GENERAL RECYCLING INSTRUCTIONS ~ Your recycling may bepickedupon a different day and at a diff~rl::!n!till'lethan when your garbage iscoUected.lf possible, your recycling center should be located less than 25 feet from the stn~et()r parking lot. "t.'''''- \~... '" -> ~"'''"' ,~~~:.. ~,~,,, ~_~ ,,- :.",~--;J;;'\;:~"j'J_" ~~. ~ ~~-~~,;;'-@~-..jj:,\t:.\"'$~__~ ,,~~"" '" '''" '_.:( ~'" "'." w'" -~AYE IV!ONEV &'TIME! :Gala1:toa~:~~9Yi:;litjfi'is~'a:,F~~E~~,~aiiipa(servi~'e: ';, ,- '~I:<:; QUHstions? Gall 738-3800 for mom nr wwws3nipac,Gom A New piion for Plastic Bags Puts Then1 Back to Work Great news! For the first time, Sanipac can accept plastic bags in your commingled recycling. Grocery and department store bags can be put in your commingle container along with plastic jugs, tubs and bottles #1-5 and 7. We still can't accept #6 plastics. Ple.ase "bag the bags" to prevent them from blowing out of the commingle container and creating litter. Our program is the first curbside pick-up of plastic bags available to Eugene and Springfield residents. It doesn't end there. After your bags are taken from your commingled recycling, they are turned into other plastic materials. Irl ~. [)I t" ~. 5'" t ---- nSCycung ~ las' ICS ~l1eCi<ilS 1.) Is it a bag, jug, tub or bottle? 2.) Is this symbol 6 on the bottom? 3.) Is the number 1-5 or 7? If you answered yes to all three questions, the plastic can go into your commingled bin! We Make Junk Go Away Need to get rid of items that don't fit in your garbage container? As always, Sanipac's junk and bulk removal service is available every Tuesday and Friday. Your discards will be picked up by our new ReMoving van. Please call us in advance to schedule your pick up. Rates vary by the item being picked up and your city. You'll find more details on our website or by calling us at 736-3600. i',":,',~,l' 'l~~' , ,.:~,~~i ;: ,_ _ ,.. ,_', .'. > ~~; . l/Y1t~~~ ....~ 1':-. ... ~~~ :~,~,}~ ...,. 'l'Z ., ':~j!/ MJJ1' Your bags, along with other plastics, get recycled into items like (umiture, If not, information on recycling those plastics is at www.sanipac.com.Click on "FYI," then "Other Recycling." Lane County Public Works is also available to answer questions at 682-4339. "'''. -"Ab... County's Recycling Numbers Up Lane County's recycling numbers are increasing! Lane County recycled 53.7 percent in 2005, exceeding its goal of 50 percent. Lane County is among 24 Oregon counties that met or exceeded their recycling goals. Although recycling rates are growing, so is the amount of trash sent to landfills. Sanipac wants to help raise Lane County's recycling percentages and lower the amount of waste sent to landfills. Have recycling questions? Visit www.sanipac.com or call 736-3600. . fm m --v ~anlpac PO Box 10828 EUgSf18, Oregon 9f~(~a 541-135-35110 . Commercial Edition PRINTED ON RECYCLABLE PAPER * MADE FROM NONWOOD FISER AND POST,CONSUMER WASTE You already know that cardboard recycling is free with Sanipac. But you may not know that you should flatten your boxes to save space and the frequency of your pick-ups. Unflattened cardboard boxes waste space in your commingle container. Flattened boxes, however, may enable you to switch to a smaller container. It will also help the environment because we won't need to drive to your facility quite as often. Avoid being boxed into a larger container and more pick-ups: flatten your cardboard. COMMINGLED RECYCLING - You can throw all clean recyclables except glass in the same container instead of separating them for office paper, newspaper, cardboard, tin, plastic grocery bags and plastics #1-5 & 7 (sorry, no #6 or unnumbered plastics). GLASS - Put clean glass bottles and jars in a separate roll cart. SPRING 2007 Please keep and tillS! tluise iflSffifctions GENERAL RECYCLING INSTRUCTIONS - Your recycling may be picked up on a different day and at a different time than when your garbage is collected. If possible, your recycling center should be located less than 25 feet from the street or parking" lot. If you have surplus containers, call us to remove them. ,'~" y "'i;\,_:~-:~~ ';::jt' ~n~"",",,\," ->,,",0 ";,~"'''-~ ~', ~ fr' f "''''-;<. . _ ~ ,'"'1 ,,,--"~ ;:: ~ ~~ ~ ~~,,' _ "' ~ "-SA,VEJVUINEV _&,TI\VI~! G'cuJ1Jjpara recxCling)i E(FR~E, Sah!Rac:sfjl~ic(K.-':_"- _::":"" ~ .r ~, ~ ~ ~,_ _~" _"', . ~ '} _~ < _ " , ~ ~ ~ ~" _, ~ ~ ~ '-. QHestj'''u.r!;;.? f;:,I,' ~~ t -. v. '-.J!t~, for more F ' J. r ' , , fBGVGllI1g mStfliGtmnS, or VISit www,sampac.Gom Know a Trashbuster? You may know about a business-perhaps your own -that has lowered its impact on the environment. That's a Trashbuster and could be eligible for Lane County's Trashbuster Award. The program is open to businesses, individuals, special events and non-profits. The deadline for nominations is August 31 st, so call 682-4339 or visit the County's website, www.co.lane.or.us. and click on "Departments," then "Public Works" and scroll down to "Forms:' Trade up to a reuseable water bottle, fill it with our area's sweet water and help put an end to the parade of water bottles going to the landfill. If you need to throwaway your disposable bottles, please put them in your commingle recycling - not the trash. The most environmentally smart way to provide at-work water is to add a water fountain or cooler with washable cups. . . Find Trash, Recyciing Info At Our Website Need to know our cart sizes? Interested in recycling your electronics? Sanipac's website, www,sanipac.coffi, is a good starting place to find answers. Click on the "Commercial" tab for trash pick- up information. For recycling tips, click on the "FYI" tab and scroli through the recycling section. The "FAQ" area is searchable by typing in key words. Add or drop services via the "Customer Service" tab. You'll learn lots of what you want to know at sanipac.com! / --' -;'-'., . ,~,,' ~". ,- . Biodiesel Moves Sanipac Sanipac now uses biodiesel fuel to power its fleet. Biodiesel fuel emits less carbon into our atmosphere, reducing the impact of climate change. Sanipac's conversion is the first for a garbage and recycling company in our area and third in Oregon. Sanipac's 85 trucks run on B20. The trucks operate 19 hours a day, 7 days a week. Just like recycling, reducing carbon emissions is a relatively easy way to protect our environment, and we're . pleased to do our part. ~ . S m "", _Manlpac" PO Box 10928 Eugene, Oregon 97440 541-736-3600 . Springfield Residential Edition PRINTED ON RECYCLABLE PAPER * MADE FROM NONWOOD FIBER AND POST-CONSUMER WASTE Commingling No-Nos What's in and what's out? When it comes to your recyclables, some items simply don't cart. The rejects include: Carpet Chemicals and pesticides Paint Pet waste Lawn chairs Light bulbs (fluorescents mav be ree.fe/ad at .stort?s) Yard debris Wood Pillows Styrofoam 1M Toys Recycling options do exist for most items that can't be put out for curbside collection. For information, check the "FYI" section of our website, www.sanipac.com. or call us, Trade up to a reuseable water bottle, fill it with our area's sweet water and help put an end to the parade of water bottles going to the landfill. If you need to throwaway your disposable bottles, please place them in your commingle cart - not the trash. SPRING 2007 Please keep and post these instructions '-"" , ,-.'1 GENERAL RECYClING!NSTR~CTIONS..~' PI~ase make sure your. carts <:ire o.ut by 7a.rrt on pick-up dciy. Place-thElmatl~as! 4 feet apart. All recycling must be, clean. OTHERRECYClABlES-Go ahead! Throw c1eantin;ali.J'Iliriu~;.plastiG tubs, jugs and . Qottles # r5~ 7 {s()rry, 'no #6 o~u.nnumbered plastiCs);pla,sti~grogerybags; ~nd all paper proejucts (indudirlg, junk mail, newspapers, mag~ipes, card~()ard, paper bags, non-foil 'f'rapping paper; ~erealboxes,eggcartons) .,together.i!1 yoUi-blue recyelingroll cart. NoStyrofoam-likEl r1;1aterial, clothing or biomedical.waste. '. . ' - . ' . GLAS.S BOTTLES AND;JARS~Cleanthe c:ontainers and placeinyourblJe box. MOTOR OIL - Put oil in a-nbncglass sontainer with a screw:on lid and clearly label it. Place next to the blue,box. .' ':':<'Propef'plaieme~l olvilUr garbage andJecyclablesis,shown o~ our web site Qn the:"Residential",:page. Remove your contai~erS)'d~':;7'; ;,~;:: frOJfi-the~si~ew~ili~a~~~' curb' by midnight on pick-up day so'they do not obstruct public:areas' or interfere With'handicaP, a~c~st~Z~l~~ Questions? 738- 3600 for more detailed recycling instructions, or visit www.saniIJ3c.GOm n 0 0 7 *~ L RECYCLING SCHEDULE APRIL SEPTEMBER 7 14 ~ 21 9 28 16 30 fill A Y OCTOBER 5 6 6 7 13 ,~ 19 14 20 ,J 20 21 27 27 23 JUN E NOVEMBER 3 " 11 i7 18 24 25 JULY DECEMBER - '7 8 14 8 15 20 21 15 22 "8 16 22 29 23 30 AUGUST 3 4 o = Holiday: 5 11 pick-up is one day 12 17 18 later when your day 19 25 falls on or following 26 3i the holiday. . After your hauler takes away your recycling, the materials are reused to create new products, In fact, plastics like ketchup bottles make lip half of all carpeting. AREA MAP Find the zone that includes your address. Its color matches the color of the week Sanipac will pick up your recycling. Biodiesel Moves Sanipac Sanipac now uses biodiesel fuel to power its fleet. Biodiesel fuel emits less carbon into our atmosphere, reducing the impact of climate change. Sanipac's conversion is the first for a garbage and recycling company in our area and third in Oregon. Sanipac's 85 trucks run on B20. The trucks operate 19 hours a day, 7 days a week. Just like recycling, reducing carbon emissions is a relatively . easy way to protect our environment, and we're pleased to do our part. ~'" >it-~ ", ) l___ -'1 '. . S .. "., anlpac@ PO Box 10928 Eugene, Oregon 97440 541-736-3600 . Commercial Edition PRINTED ON RECYCLABLE PAPER * MADE FROM NONWOOO FIBER AND POST.CONSUMER WASTE t,:' '~ John McFadden Loves Driving Even at 16, John McFadden was in love with driving. Now he's driving for Sanipac every weekday in West Eugene, the Valley River area and north of the Willamette River. "On Tuesdays, I do an industrial route;' John says, "I get to see the owners and '1\1.. talk to them. Kids at the apartment complexes like to ride their bikes around and while they are usually pretty heads-up, they need to be careful around me;' John has safety tips that can help everyone stay safer; see the back of this newsletter. "~arbage hauling has changed a lot over the years;' says John, who has worked in the business for 30 years and has been with Sanipac for nearly nine years. "We L1sed to go behind houses to empty cans into our big can, Then recycling came along, which was another big change;' John says his customers benefit from Sanipac's team effort - the mechanics, office staff and dispatcher. "I've got good people to work with;' Coworkers and customers feel the same about John. County Increases Disposal Fee.~'Sept.1' Lane County. is increasing its disposal fee from $45 per ton to $65 per ton effeeti\ieSeptember'1; 2007. We'll send COMMINGLED RECYCLING - You can throw all clean recyclables' except glass in the same container instead of separating them for office paper, newspaper, cardboard, tin cans, plastic grocery bags and plastics #1-5 &7 (sorry, no#6orunnumbered plastics). GLASS - Put clean glass bottles and jars in a separate roll cart. you a letter by Aug~~t{withinformation'. on how this increa$El"will affect the,co~t of your Sanipac servic~. "'--c ',,' ._'~ , ' ,- . ,-' -. SUM.MER 2007 Please keep and post these instruction~ GENERAL RECYCLING INSTRUCTIONS.;. Your recycling maybe pitkedup ona different day and at adiffE)rent time than' when your garbage is collected.lfppssible; your recycling center ~h6uldbe located · less than 25 feet from the street orpafking lot. If you have surplus cOritaine.rs, call us to remove them. Questions? Gall 736-3600 for more detailed recycling instructions, or visit www.sanipac.com Hints from your Hauler John McFadden, our featured driver, offers these safety tips for Sanipac's commercial customers: 1 2 When the back-up beeper sounds, move far away from the rear of the truck. Children at apartment units should stay grouped together on the curb, not in the driveway, 3 The trucks need time and space to stop. While the driver has spotting mirrors and cameras to assist him in seeing the front, back and sides of the vehicles, you should avoid sudden actions near the vehicle. 4 If you hear the air horn, pay attention! The driver is alerting you to a potential problem. Put Commingled In Cardboard Container The sign on your recycle bin may say "Cardboard only," but it's out of date. Commingled recycling means everything except glass can go in the bin - despite what the sign says. Go ahead: add office paper, plastic grocery bags (bagged), tin cans, plastics (except #6), magazines, newspapers and, oh yes, flattened cardboard. . .J:: ;E- o <: o "w <n E Qj "- E '0 Q) <n ::> o (5 ct Your recycling means milk jugs become plastic furniture! Remember - our ReMoving van will take away . your junk and bulky items every Tuesday and Friday. Details are on our website (www.sanipac.com) or call us at 736-3600. It's Your Right! Eugene and Springfield businesses are entitled, by state law, to be able to recycle. We will provide you with the containers. Contact our office at 736-3600 to start recycling, and call or visit our website (www.sanipac.com) for information on business recycling. Biodiesel works! Customers have been commenting on our move to . biodiesel for our trucks. We've heard "good for you for being green" and "biodiesel has a better odor." Biodiesel is working for us, too! . S . "ill anlpac PO Box 1092B Eugene, Oregon 97440 541-736-3600 . Residential Edition PRINTED ON RECYCLABLE PAPER * MADE FROM NONWQOD FIBER AND POST-CONSUMER WASTE Bob Martin, "Go To" Guy Bob Martin can do it all: pick up garbage or recycling on commercial or residential routes; drive six different types of trucks; work morning, noon or night on weekdays or the weekend. In other words - Bob fills in when the regular driver is out. "I really like the variety," Bob says. "I might do a garbage route in Springfield or I might cover a recycling route in Eugene, which collects from two garbage routes." Bob has seen changes during his 11 years with Sanipac. "With commingling available, customers are moving to smaller garbage cans," This former long-haul driver knows not every motorist is happy to see a garbage truck. "I hope people understand that we're not trying to hold up traffic;' he says. "But we have to watch for parked cars, overhead wires, traffic and buildings, as well as get close enough to grab the cans." With his interest in safety, Bob has some tips for customers on the back of this newsletter, Bob makes as many as 700 stops during a day's work, but he says, "We still care, and it feels good~ Bob Martin sets off on this day's drive! GENERALRECYClINGINSTRUCTIONS - :Ple~seniake ~ur:~~YQUr?arts are out by 7a'JTl~c)n pick-upd~y"Place them at least .~.f~e.tapart AU re(;Y9Iipgmust be clean. GI.A~SBOTIlESAND JARS - Clean the :c()ntainer~(al1dpl~ce.inyour blue box. MQTOR OIL ':put oirin?non-gfass c?niiinerWithascr~w-6n lid and clearly " .label it: Place next to'theblue box. - " . . . SVMM,ER200? ,."!lleasheepand " ,.,.@sftheseinstructilins, OTHER.,RECVClABiES~<3oahegdi Jhrpw, clean tin and 'alu'MirJurrii9ahs;plkstic tubs, '. '.'.:_""",, .~_ /' _~'_>~ :" ",'i, .._~'" -,. ,:";; _"",~, { jugs andbo.ttle~ -~J;f:i: ~i>7(s8rry,:no #f3or unnu mberEH:J>'pi<i$tic~);}andall:p~lperprocJucts , (including JU!1kQJail,'A~Yv~p'ape~~,-;n-agaZi_nes, ,'. flatteneqcardboard;pa'per:bags;nbncfoil '" ." wrapping "p~per,t~F~al,bo.>:~s',eggcartql)s)" .' togetherinY9.urbI0~ recycling roB :(;i:lliPleaie . bag your "pla~ti(;,gip6~rYbagsj".,N6~Styrbfoahi'~. like materi~f;.C16thi~g"orbi6niedi2al';";;~ste.'" ., ,', ',; -. 7' : ...... '_ _ "'_ " .', _ >~~"<_'" _' Questions? Gall 736-3600 for more detailed recycling instructions, or visit www.sanipac.com Hints from your Hauler Bob Martin, our featured driver, says he loves to see children waving to him but, "it's not safe for them to chase us from can to can." Other safety tips: 1. Children need to stay grouped together on the curb, not ~ear the arm or body of the truck. 2. When the back-up beeper sounds, move far away from the rear of the truck. 3. The truck arms that clamp onto your cart need clearance. Be sure you and your vehicles are at least 4 feet away. 4. The trucks need time and space to stop. The hauler has mirrors and cameras to assist in seeing the front, back and sides of the vehicle, but you should avoid sudden actions near it. 5. If you hear the air horn, pay attention! The driver is alerting you to a potential problem. . , J~~~-"" e& \ Mirrors pack a wallop! Keep your head (and body) out 01 their way. It's Your Right! Eugene and Springfield residents are entitled, by state law, to be able to recycle. Sanipac provides wheeled carts for commingled recycling and blue bins for glass. We supply them for our customers inside the city limits and urban growth boundaries of the two cities. For more details on how to recycle, please visit our website (www.sanipac.com) or give us a call at 736-3600. {j:,- /'fJ i ,..,;-.' . P,>-._ j2'5_J!p-f..:r ! <'l> /" " i '<O.'_C t -F. I <;> 1'jij;7}~- , ~-,""-',. ) +- ; ~f; :-4irc i'b\;' , / -~~-~~L~jl:Ji:~'C . .1;~L._ Melissa, a student at Holt Elementary in Eugene, wrote a letter (left) thanking driver Rick Thomas and safety supervisor Jack Kauble for teaching her class about being safe around Sanipac's trucks. ,~ -------- Rob Borns, one of Sanipac's recycling drivers, drew this scene for a safety coloring book that is available at our office. County Increases Disposal Fee Lane County is increasing its disposal fee from $45 per ton to $65 per ton effective September 1, 2007. We'll send you a letter by August 1 with information on how this increase will affect the cost of your Sanipac service. .