HomeMy WebLinkAboutItem 01 Sanipac Update
Meeting Date:
Meeting Type:
Department:
Staff Contact:
Staff Phone No:
Estimated Time:
October 22, 2007
Work Session
Public Works~
Len Goodwin
726-3685
15 minutes
AGENDA ITEM SUMMARY
SPRINGFIELD
CITY COUNCIL
ITEM TITLE:
SANIPAC UPDATE
ACTION
REQUESTED:
Review and comment on Sanipac Annual Report. Provide feedback to new
Sanipac General Manager Mark Wall.
ISSUE
STATEMENT:
Mark Wall, newly appointed General Manager of Sanipac, has requested an
opportunity to introduce himself to the Council and to learn what issues
related to solid waste handling are of interest to the Council and citizens. He
will make available Sanipac's annual report and be prepared to discuss other
Issues.
ATTACHMENTS:
A.
B.
Council Briefing Memorandum
Sanipac Report for 2007
DISCUSSION/
FINANCIAL
IMP ACT:
Sanipac continues as the exclusive franchise hauler for disposal of solid
waste in the City, a relationship that has existed since the mid-1960s.
Although there remains continuing controversy over the exclusivity of the
franchise, some perceived benefits of this relationship have been a rate
advantage for residential customers, as well as a perception that exclusivity
induces the company to offer superior customer service.
Currently, the most significant issue for Springfield citizens with respect to
Sanipac service is the absence of a program for . curbside collection of yard
debris. As detailed in the Briefmg Memorandum, this remains the largest
single source of customer service calls concerning Sanipac. The Council has
considered this issue in the past and concluded that the alternatives offered
by Sanipac are not suitable in Springfield. Mr. Wall has continued to
examine alternatives and will be available to review those and get feedback
from the Council.
Mr. Wall may also wish to discuss a second issue with the Council. Sanipac
has concerns about a newly developing business practice where third parties
enter commercial and multi-family residential containers, remove recyclable
material and attempt to compact the waste in the container. This can mean
apparent savings to the customer because it may make it possible for them to
use fewer or smaller containers. Since it does increase the density of the
waste in the container it skews the weight studies Sanipac relies on in setting
rates and increases Sanipac's disposal costs above the estimates relied on in
rate setting. Sanipac is interested in seeking franchise changes to eliminate
this practice. No other jurisdiction in Lane County has acted on this issue,
although cities in other parts of the State have. Staff discusses the issues
involved in greater detail in the Briefmg Memorandum.
lU/l ~1LUU'/
Page 1
MEMORANDUM
City of Springfield
From:
October 15, 2007
Gino Grimaldi, City Manager r!J
Len Goodwin, Assistant Public W ork~.d- ,
Director
Review of Sanipac Activities
Date:
To:
COUNCIL
BRIEFING
MEMORANDUM
. Subject:
ISSUE: Mark Wall, newly appointed General Manager of Sanipac, has requested an
opportunity to introduce himself to the Council and to learn what issues related to solid waste'
handling are of interest to the Council and citizens. He will make available Sanipac's annual
report and be prepared to discuss other issues.
BACKGROUND: Sanipac provides solid waste hauling and disposal service to the City and
its residents under the terms of an exclusive franchise which dates from the mid-1960s. Under
that franchise, the company has the exclusive right to collect and dispose of solid waste, with
the exception of source separated recyclables, from all residents and business that do not choose
to transport their own waste to County collection and disposal facilities. Although there remains
continuing controversy of the exclusivity of the franchise, some perceived benefits of this
relationship have been a rate advantage for residential customers, as well as a perception that
exclusivity induces the company to offer superior customer service.
Currently, Sanipac residential rates compare favorably with those in Eugene, particularly in
light of a proposed rate increase recently announced by the City of Eugene to become effective
on December 1, 2007. The table below compares residential rates, based on the Eugene
proposed increase.
SANIP AC RESIDENTIAL COLLECTION RATES
ONE PICKUP WEEKLY
Can Size . Springfield Eugene *
20 Gallon $9.35 - $12.25
32 Gallon $12.90 $21.20
60 Gallon $18.70 $36.95
90 Gallon $22.50 $45.70
*Includes yard debris recycling charge
City staff track customer service issues that arise involving Sanipac. During fiscal year 2007 the
City actually received an unusually high number of customer service calls. While in a typical
year we receive anywhere between 40 and 60 calls, during fiscal 2007 we received 108. As in
the recent past, a substantial majority of these calls, 68, related to customer dissatisfaction that
Sanipac did not offer curbside collection of yard debris. 22 calls related to questions about the
exclusivity of the franchise and 28 related to questions or concerns about service quality. (Many
of the c81ls relating to service quality also raised concerns about franchise exclusivity. That is
why the total number of calls by category exceeds 100% of the calls).
Attachment A, Page 1 of 4
(
Staffhave worked with Sanipac for several years in an attempt to craft a yard debris collection
program that would meet the perceived need in Springfield without imposing substantial
fmancial burdens on our citizens. In the past, Sanipac has suggested that the alternatives were
either a universal program, similar to Eugene, under which all customers would pay $3.20 a
month, whether or not they choose to use the service, or a subscription program where only
users desiring the service would be charged, at a rate somewhere between $8 and $10 per
month. In the past the Council has found neither of these options suitable for Springfield.
Staffhave continued to explore alternatives because recycling of yard debris is one component
of the City's program to meet recycling goals under OAR 340-090-0040(2)(b), which requires
that the City implement at least five program elements from a menu of options to reduce waste.
At present the Department of Environmental Quality has concluded that the presence of a
number of yard debris collection facilities within the City meets that program goal. As the
City's population grows it is increasingly likely that at some point DEQ will conclude that this
is not an adequate response. At that time the City will be required to either implement a
different fonn of yard debris collection or a different program option. Several of the remaining
program options could prove to have significant financial components, both in terms of rates to
citizens and potential City expenditures. .
A second issue which may be appropriate for discussion is the increasing incidence of the
practice known as "dumpster diving." Apparently this is an emerging niche industry involving
attempts to reduce a commercial or multi-family residential solid waste customer's hauling
expenses by increasing the density of their waste, making it possible for them to reduce the
number of containers they use, or the size of the containers. For a fee, a company will remove
recyclable material from a Sanipac customer's container and compact the waste, sometimes by
literally climbing into the container and jumping up and down on the waste material.
Sanipac rates consist of two elements: the hauling charge and the dumping or "tipping" fee.
This latter element is calculated by assuming a standard weight for each type of container,
based on periodic studies performed in the area and multiplying that rate by the $65 per ton
tipping fee imposed by Lane County. While the customer rate is based on modeling for
container weight, the fee Sanipac pays at the Short Mountain Landfill is based on actual weight.
The dumpster diving practice results in significantly greater charges for dumping a container
than generated by the modeling formula; hence, until and unless Sanipac adjusts its rates to
reflect new model data, Sanipac will fail to cover its dumping costs of any container which has
been compacted. .
Beyond the issue of fmancialloss, there are other concerns. Increased waste density results in
decreased fuel efficiency for the hauling fleet, increaSed risk of damage to equipment because
of excess weight and increased risk of damage to public roads because of excess weight.
For all of these reasons, Sanipac, following a path taken by other haulers in the state, is seeking
amendments to City codes and franchises to prohibit the practice.
DISCUSSION:
Yard Debris Collection:
Sanipac's most current evaluation of the options for curbside collection of yard debris examines
both a unverisal program and a subscription based program.
For a universal program, Sanipac concludes that a uniform monthly rate of $4 would be
required to make the program self supporting. This rate is higher that the presumed rate of $3 .20
Attachment A, Page 2 of 4
a month that is embedded within Eugene collection rates. Sanipac notes, however, that the rate
allocation to yard debris recycling has not been reexamined since the program was instituted in
2001. An inflationary adjustment to the $3.20 rate would result in a rate, in 2007 dollars, in the
area of$3.80.
Sanipac's view of a subscription program is more sophisticated than in prior years. The analysis
they have conducted suggests that if they could achieve a participation rate on the order of 35
percent, the subscription rate would be about $5.25 a month. If the participation rate were below
10 percent, their current view is that the monthly rate would need to rise to $10.25 a month to
make the program self-sustaining.
One of the factors driving the differential between the universal and subscription rate
approaches is the smaller rate base across which capital costs can be spread. In addition to the
cost of acquiring carts, which is directly proportional to the level of participation, there is the
cost of vehicle acquisition. A collection vehicle costs about $500,000. While for a larger
program Sanipac believes it could cross-utilize vehicles currently serving Eugene, to some
extent, they believe that at least one vehicle dedicated to Springfield service would be required.
A second factor differentiating a subscription program from a universal program is the
increased level of risk which Sanipac must assume. They have expressed concern about the
volatility of participation, particularly in the initial stages of a subscription program.
There are a number of reasons that might justify the Council in moving toward institution of
some form of yard debris collection. The relatively short remaining life span of the current
Short Mountain landfill poses a risk of substanti8;l increases in cost for disposal of solid waste.
While Lane County has established, and is funding, a closure reserve for the Short Mountain
site, the costs of establishing a new landfill could prove monumental. Removal of yard debris
from the waste stream that goes to Short Mountain will clearly extend the life of the facility,
allowing for the closure reserve to grow and allowing more time to fmd solutions to the need to
ultimately replace the facility
In addition, as noted above, it is likely that at some point in the future DEQ will decline to
accept the City's assertion that the presence of multiple debris recycling facilities in the City
meets the regulatory requirements of the opportunity to recycle program. One existing facility,
Rexius, has closed, and growth in the population has increased demand: In fact, Sanipac
believes that it may be as early as the 2007 report that DEQ will decline to accept the existing
situation. While there are other alternatives which could be used to meet the requirements of the
program (for example weekly recycling concurrent with solid waste pickup, or establishment of
recycling depots) most of these alternatives would involve significant additional cost that,
ultimately, will be borne by the customers in the City.
Finally, there appears to be growing public support for a yard debris collection program. As
mentioned, support for such a program is the most common customer service request, as it has
been for the past two years. A recent survey conducted by Sanipac seems to confrrm that there
is a significant level of citizen support. Sanipac included a questionnaire in its September and
October billing cycles asking whether customers would pay an additional charge for a yard
debris collection program. Of the approximately 4,000 bills sent out, 140 responded, 76 percent
saying yes and 26 percent saying no. While the survey is not statistically valid, it is some
confirming indication of support.
Dumpster Diving
According to League of Oregon Cities staff there is one company in the State currently engaged
in the business. This business, located in Lane County, has repeatedly urged State legislation
Attachment A, Page 3 of 4
which would explicitly authorize the practice. The legislation has not received support in the
past three sessions. Conversely, between 26 and 29 jurisdictions have enacted local legislation
which would prohibit or restrict the practice. It is this latter course of action which Sanipac is
requesting.
The issues surrounding either authorizing or prohibiting the practice are complex. Opposition to
the State legislation was based not only on home rule and preemption questions, but also on
concerns that encouraging the practice could create liability on the part of the City, as well as
the hauler. In addition, there are concerns that the practice could result in increased cases of
identity theft as strangers went through trash and discovered personally identifying material. On
the other hand, most suggestions for prohibiting the practice involved ordinances which make
the trash in a container the "property" of the hauler. The implications for law enforcement of
such an action are unclear; but potentially troubling. Creating an ownership interest in trash
could pose problems for the Police by limiting their ability to search trash without securing a
warrant or some other specific consent from the owner of the trash. While it may be the
provisions in these ordinances purporting to grant City employees the right to remove items
from the container would eliminate concerns, the legal situation appears to be unclear and
requires further research by the City Attorney.
In addition, banning the practice would impose an additional burden on code enforcement staff.
If the Council wishes to further consider the concept it would be important to study the potential
resources necessary to enforce the prohibition.
RECOMMENDED ACTION: Provide any appropriate direction to staff. Staff recommends
that the Council provide direction to further explore options for a yard debris collection
program, but does not recommend further study of the potential prohibition of dumpster diving.
Attachment A, Page 4 of 4
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Sanipac@~
We're carried away with recycling~
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Annual Report
For
City of Springfield
October 2007
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S ... 2007 Annual Report
anlpac@ City of Springfield
Introduction
Introduction
.
For 2007, Sanipac operated under the guidance of Rick Wichmann as interim General Manager
after Jolm Hire passed away unexpectedly in May 2006. The management team at Sanipac
pulled together to provide seamless service to the City of Springfield during this time of sorrow
and transistion.
In June 2007, Sanipac has hired Mark Wall as the new General Manager. With this addition,
Sanipac has not lost any of its expertise or history in the waste hauling industry. Rick Wichmann
continues his function as Vice President / Chief Financial Officer, and Dave Walters continues as
the Chief of Operations. We at Sanipac will continue to follow John's'lead in striving for the
very best in customer service and professionalism. That being said, we are proud to present this
2007 Annual Report to the City of Springfield on its recycling and solid waste hauling system.
The purpose of this report is to provide an understanding of Sanipac' s services and to update all
concerned on the status of the conditions affecting the waste hauling industry.
We take great pride in our commitment to the Citizens of Springfield. We view this report as an
opportunity to discuss any aspects of our garbage collection and recycling operation that could
further enhance the services offered our citizens.
We would like to reintroduce our management team. Weare all available to help with any
questions or concerns the City may have and with a combined 125 years of service with Sanipac
we are confident in our ability to help.
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Mark Wall, General Manager
Rick Wichmann, CFO
736-3601
736-3634
Dave Walters, Operations Manager
Candi Unger, Customer Service Manager
Jack Kauble, Sales Coordinator & Safety Manager
Jennifer Littrell, Human Resources Manager
Anita Cardoza, Information Systems Manager
736-3637
736-3612
736-3632
736-3616
736-3603
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S · ..", 2007 Annual Report
anlpac City of Springfield
Table of Contents
Philosophy and Company Values ........................................................................... 1
I. Recycling Activities.................................................................................................. 3
II. Number of Customers and Changes in the Number of Customers from Previous
Report ...................................................................................................... ............... 5
III. Delinquent Accounts ................... ...................... ............... ........ ........ ................ ....... 6
IV. Complaints and Their Resolution ............................................................................ 7
V. Changes in Equipment and Service........................~................................................8
VI. City Beautification................................................................................................... 9
VII. Accidents or Problems Encountered in Providing Service ....................................10
Summary............................................................................................................... 11
Customer Contact
8 pages
Quarterly Newsletters
16 pages
II.
Sanipac@
2007 Annual Report
City of Springfield
Philosophy and Company Values
Page 1
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Philosophy and Company Values
Sanipac views its franchise agreement with the citizens of Springfield as a responsibility. Under
this franchise Sanipac is responsible for providing services to all citizens who request it. The
City of Springfield was one of the first cities in the state of Oregon to grant a franchise. A
franchise system has been in place in Springfield since at least 1953. Springfield's Ordinance
evolved from this early time to Ordinance 5395 (Special) granting Springfield Sanitary Service
the franchise on February 10th, 1969. Sanipac is the successor business entity to Springfield
Sanitary Service. With the exception of a couple cities, the entire state of Oregon has converted
over to a franchise system similar to Springfield.
We are proud of the reliance the City Council and staff place on Sanipac and the franchise
system. Because of this franchise, the City has ultimate control over its solid waste and
recycling system, guaranteeing safe, efficient, flexible, and fair service for its citizens.
Because of this franchise, the City can custom design special services (such as the
November/December leaf clean up program and the once per year City Beautification project,
done in May.)
Because of this franchise, staff time is kept to a minimum, as there is only one hauler to
administrate.
.
Because of this franchise, the City controls the rates, which in the case of Springfield, has proven
to be very beneficial when rates are compared around the state.
These benefits and our responsibility to the City of Springfield have been misrepresented by
companies who want to break the franchise. This occurred in a 1989 City Council meeting,
when another hauler in Eugene wanted to come in to Springfield to service customers they
desired. In this instance, one of the points of a franchise became apparent, the responsibility to
offer services to all customers. Sanipac serves both large revenue clients (commercial) and small
revenue clients alike. Companies opposed franchises want to, pick and choose large commercial
customers, rather than taking on the responsibility for all customers.
Recycling services are offered to any citizen of Springfield, customer or not, under this
responsibility. We must provide all solid waste collection services to all citizens, and do it in
accordance with State, Local, and Federal regulations. The Oregon Recycling Act has put
additional requirements on the City of Springfield. These regulations are being complied with
because the City requires Sanipac, through the franchise agreement, to provide the required
service. Sanipac takes this responsibility seriously, and is the basis for our business planning and
company financial obligations.
Sanipac continues to believe that we have a responsibility to be active in the community that
provides us our income and stability. Because many of our drivers live in Springfield, it is quite .
natural that we are involved in many Springfield activities. Beyond that, we also recognize our
. employees' future stability relies on us providing excellent service, at a reasonable price, and
treating our customers with respect.
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.. 2007 Annual Report
Sanipac@ City of Springfield
Philosophy and Company Values
Page 2
Sanipac has taken the view that we are honored when people in Springfield groups ask for our
assistance in projects and fund raising. We have been honored by many and have tried to
accommodate most of them.
Our approach to our customers has been one of respect, concern and most importantly, empathy.
Sanipac's brochures and letters, which are given or sent to our customers throughout the year,
are designed to get our message across in a positive and helpful manner.
We have taken this philosophy and approach one step further in that we treat our employees with
the same respect, concern and empathy. It is our belief that we cannot treat our customers in this
manner if we don't treat each 9ther the same way. Our employees would not promote our
commitment to this customer/philosophy if we did not practice it from within.
In 2002, we examined ourselves to determine the core principles that drive how we do business
and interact with our clients, including the City of Springfield. We don't just work here, many of
us live here. Through the franchise, we view ourselves as public servants. We will work
according our following declared Company Values:
. We do what we say.
. Working safely is essential.
. We take pride in everything we do.
, . We are progressive.
· We value doing it the best rather than being first.
It is not only important to be clear on how we conduct ourselves,but~also-why-;--We,at-Sanipae,
want you to know that we have one mission that drives everything we do for the City of
Springfield. That mission is "making our community a better place to live... every day." Our
job is to get job is to get rid of the solid waste the citizens and businesses do not want any more.
This also means investing back into our community.
Our goal is to divert as much as possible away from the landfill, through recycling and
composting programs. This is reflected in our slogan: "We're carried away with recycling."
.... 2007 Annual Report
Sanlpad City of Springfield
I. Recycling Activities
Recycling Activities
Page 3
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The primary goal of the State of Oregon's Recycling Act was to first, get as many people
participating as possible. Springfield enjoys a recycling participation rate of over 90%.
Secondly, the law was designed to increase the amount of actual tons recycled, or diverted from
the landfill. This goal was to be achieved by convenience of recycling and education.
In past annual reports, we mentioned our efforts with our newsletter (examples enclosed) to
educate the public about the virtues of recycling. The DEQ has approved the City of
Springfield's efforts in this area (through Sanipac.)
The last piece of the puzzle was the increase in the actual tons recycled. In 2004 Sanipac
embarked on the most aggressive recycling program enhancement in our company's history; the
blue commingled recycling cart.
Annual Growth of Recycling Tonnage
2002-2007
Cl 18,000
c
0
>- 13,500
0
Q)
0:::
....
0
In 9,000
c
0
I-
co 4,500
::J
c
C
c:(
2002
2003
12%
2004
31%
2005
18%
2006
10%
Year Residential Commercial Total
2002 912 6,739 7,651
2003 1,905 6,681 8,586
2004 5,744 5,521 11,266
2005 5,383 7,920 13,303
2006 5,361 9,306 14,667
2007 5,865 10,189 16,054
i'l Commercial
.
[1J Residential
2007
9%
Percent
Increase
12%
31%
18%
10%
9%
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S · ...~ 2007 Annual Report
anlpac City of Springfield
Recycling Activities
Page 4
Noting our recycling tonnage increased 31 % over the recycling done without the cart. From
2003 to 2004 commingle recycling almost tripled. The implementation of the commingle
recycling program increased the volume by over 3.5 million pounds. Since that time residential
recycling rates have grown at about the same rate as customer growth.
After the addition of commingle recycling, we began providing 1 to 6 yard containers for
commingled recycling to our commercial and multi-family housing customers. We have
emphasized the convenience of commingling all recycling except glass into a single container.
The majority of the overall recycling growth (annual increase of about 1.3 million pounds) is
occurring in commercial accounts.
Multi-family housing units have the most difficulty with contamination in commingle recycling,
and keeping their enclosures neat. In 2005 we increased our staff to include a Multi-Family
Coordinator who visits the sites regularly. At participating sites we have observed a marked
decrease in trash on the ground and around containers, and contamination of trash in the
commingle recycling. We have also right-sized the size and frequency of pickup at these sites
so that residents will have room in the containers (without any manual compacting of material).
The concept of "green building" is becoming widely accepted with our local homebuilders and
commercial construction companies. Many of the larger commercial projects, such as the Royal
Caribbean Call Center and Peace Health at Riverbend, have followed the building standards of
the U.S. Green Building Council's LEED certification program. These standards emphasize
energy and water conservation, material selection and sustainability through the life cycle of the
building. EcoSort, our materials recovery facility, is playing an important role in processing
mixed construction waste to recover large volumes of recyclable materials that would otherwise
go to the landfill. Sanipac's commercial staff assists in the preparation of the required LEED
reports on waste handling practices.
All in all, this has been very exciting. It continues to be very good news for our customers and a
great boost in helping the State of Oregon achieve a 50% recycling goal by 2009.
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San i pa c~ ~~t~7o~~~~~~:e~:ort
Change in Customer Numbers
Page 5
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II. Number of Customers and Changes in the Number of Customers from
Previous Report
In 2007, Sanipac currently provides service to 16,533 residential homes and 1,259 commercial
and drop box customers. This is a 1.6% increase in residential service (from 16,274), and a 1.1%
decrease in commercial service (from 1,273). Overall, the number of customers increased by
1.4% to 17, 792.
Annual Growth of Residential and Commercial Service
2002-2007
18,000
m Commercial
~
Ql 17,000
E
.s
III
j
U
.... 16,000
o
...
Ql
.c
~ 15,000
z
[] Residential
.
14,000 ,
2002
2003
2004
2005
2006
2007
Year Residential Commercial
2002 14,884 1,128
2003 15,046 1,128
2004 15,615 1,175
2005 15,902 1,188
2006 16,274 1,273
2007 16,533 1,259
The franchise fee in fiscal 2006-07 was paid quarterly and totaled $301,982.78.
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S · ..,,@ 2007 Annual Report
anlpac City of Springfield
Delinquent Accounts
Page 6
III. Delinquent Accounts
From 2005 to 2006 we saw a 7.4% increase in write-offs of delinquent accounts, during which
time we did not have a credit manager. The amount of write-off growth from 2006 to 2007 has
decreased to 1.4%, as compared to a 3.3% increase in Springfield revenue.
We know that businesses can't function properly when they don't have the means of properly
disposing of garbage and recycling. For our commercial accounts we are very lenient in our
collection measures. We give the customer every opportunity to pay their bill. We send out a
bill every month. When the account becomes 60 days late, we send out a late letter. After the
account is 90 days late they get a letter asking for payment within 10 days. By this time we have
attempted to contact the customer or business by phone or in person. We continue to service the
account. If we can not contact the customer we "skip" a pick up to generate a phone call from
the customer. As a last resort, after at least 4 months without payment we stop servicing the
account. Ifwe still can not contact the customer, we remove our equipment.
The number of delinquent residential accounts has not changed significantly from the prior year.
In spite of being without a Credit Manager for a time, the residential collections have continued
as before. The residential collections are very automated. During the second month that a
residential customer has service they receive their first bill. This bill is for three months. If this
bill is not paid the customer receives a late letter during the next month (the 3rd month of
service). Ifwe still do not receive payment a 2nd letter is sent out at the beginning of the 4th
month of service. A 3rd letter is sent out around the 15th day of the 4th month of service. This
letter gives the customer a "Final Opportunity Date" to pay their account to prevent their service
from being stopped.
After the account has been closed, a phone call is made to attempt to collect money or give the
customer the opportunity to arrange to make a payment. A $35.00 repossession fee is charged
whenwe physically remove our equipment because a customer refuses to pay. We have found
that when these people find out their cart is gone they decide to pay. It would be unfair for all
ratepayers to pay for the additional costs incurred in repossessing carts.
If a previous account has been sent to a collection agency, and subsequently not paid, then this
customer is required to pay any outstanding balance, and submit a $50.00 security deposit to
prior to restarting as a new service.
S · If", 2007 Annual Report
am~c City of Springfield
Complaints and Their Resolution
Page 7
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IV. Complaints and Their Resolution
Our promise to the City of Springfield is to treat our customers fairly and with respect.
Occasionally a customer feels it necessary to express a concern to the City. When this happens,
the General Manager continues to handle each complaint personally.
Our procedure is to call the customer, after discussing the complaint with the City. We resolve
the concerns with the customer and report back to the city official that received the complaint
within 48 hours if possible.
In almost all cases, concerns are easily handled. The customer has always been impressed by the
fact that the City has responded to their concern so quickly, and that the General Manager of
Sanipac is personally taking care oftheir concern. We work with our employees to be sure that
customers feel like we are sincere in fixing any problem they may have and that we are
committed to deal with their complaint. Because of this overall policy, the most significant
change over the years is that most complaints do not reach the City, because the customer are
confident that we will listen and respond to their needs.
The blue commingled recycling cart has eliminated the largest complaint (centered around
proper preparation and sorting of recyclables). Because our customers can just throw their
recyclables into one cart, the preparation time has been greatly reduced. We seek to further .
educate our customers on the need to keep the recycle stream clean (e.g., free of contamination),
and we will be working with City staff to reinforce this message.
We have some complaints centered on accounts that have been discontinued for non-payment.
We handle these on an individual basis, usually making special arrangements for the customer.
Frequently, missed recycling issues are resolved by helping the customer identify the correct
week their recycling pickup occurs.
The City has compiled the following list of contacts from customers relating to garbage and
recycling issues:
68 Lack of a yard debris program (58%)
22 Lack of competition among providers (19%)
16 Failure to pick up recycling (14%)
12 Failure to pick up trash (10%)
~ Debris left in street (0%)
108 Total (Note ~ 10 contacts with multiple issues)
This is almost twice as many contacts as the previous report. Yard debris comments increased
from 52% to 58%, and 'Debris left in street' comments decreased from 5% to 0%. The
remaining percentages were fairly constant from 2006. .
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San i pa c~ ~~t~7o~~~~~~f~~%ort
Changes in Equipment and Service
Page 8
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v. Changes in Equipment and Service
The most significant change we made recently was converting our entire fleet of diesel vehicles
to biodiesel for fuel in 2006. Our equipment and service in the garbage collection department
remains unchanged. Sanipac continues to keep its equipment state-of-the-art, and all our trucks
are on a strict preventative maintenance schedule.
Service (Yard Debris)
The leaf cleanup program continues to be a very popular program.
We have continued to prepare the annual Oregon Department of Environmental Quality (DEQ)
"Opportunity to Recycle Report" on behalf of the City of Springfield. The DEQ approved 5
elements for the City of Springfield:
1. Residential Recycling Containers
2. Expanded Education and Promotion Program
3. Multi-Family Dwelling Recycling Collection
4. Residential Yard Debris Collection and Compo sting
. 5. Commercial and Institutional Recycling
Conversations with the DEQ indicate that Springfield's 'Residential Yard Debris Collection and
Composting' activities will not be sufficient in the future. Currently, the City has a leaf
collection program and receipt of yard debris at two locations (Lane Forrest on 42nd Street, and
Lane County at the Glenwood Transfer Facility). The key drivers in the DEQ's change are
population growth and the loss of the Rexius yard debris station on Main Street.
We continue to get calls from Springfield residents asking for a yard debris program similar to
the one we provide in Eugene. The number of calls has been increasing, with the majority of
these calls are between April and October.
In discussions with City staff, Sanipac is proposing implementing a yard debris program for the
City of Springfield.
.
S · ."., 2007 Annual Report
ampac City of Springfield
City Beautification
Page 9
VI. City Beautification
Sanipac continues to provide free drop box services to the City for yard cleanups. Springfield
Public works has done a tremendous job managing this program for the City. The success of this
program has grown to the point that it now needs over 30 drop boxes.
This program is extended on a case-by-case basis for civic-minded neighborhoods and
individuals. The County has been very cooperative in waiving the dump fee on these loads.
The Springfield cleanup each May has produced an additional side benefit to Sanipac. The event
has provided Sanipac an opportunity to work with a variety of people in the Public Works
Department. This has helped develop a special camaraderie with city staff. Sanipac welcomes
this opportunity and now sees it as an excellent opportunity to meet more of the staff.
.
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S · ". 2007 Annual Report
anlpac" City of Springfield
Accidents or Problems
Page 10
VII. Accidents or Problems Encountered in Providing Service
Sanipac continues to be very successful in promoting driver safety and we continue to experience
excellent ratings.
We have put all our drivers through the Smith Driver Safety Program. We continue to train our
drivers on safe driving techniques. We also have a financial incentive program that rewards
drivers who have gone five years without an incident.
S · ..., 2007 Annual Report
anlpac City of Springfield
Summary
Page 11
.
Summary
Sanipac views its relationship with the City of Springfield as a partnership. This partnership,
over the years, has worked very well. Programs are initiated in Springfield quickly, efficiently,
and with very little time or expense on the City's side. Recycling participation continues to
grow, leaves are cleaned up, special projects are done, and all with a very cooperative spirit on
all sides.
Sanipac doesn't look for expensive or fancy ways to do things; our Material Recovery Facility is
simple, efficient, and very effective. We look to provide the services the City expects and
provide them at a minimal cost. A report such as this cannot be the vehicle to good service-
action is. Our reputation as a safe, efficient, and respectful service provider is built and earned
every day.
Hopefully, our daily action throughout the year with Springfield and its citizens continues to
show that we are a piece of the fabric of this community. We are proud that people ask us to
help them and we respond when we can. It is our hope that Sanipac shows you that we respect
the trust you have given us and that you feel that our genuine goal is to do the job you expect of
us.
Our job is not a complicated one, but is one that is done with pride, by all our people.
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S · ~.@ 2007 Annual Report
anlpac City of Springfield
Customer Contact File
For
City of Springfield
Customer Contact File
.
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If'ffU!
Len,
I talked to the resident at 236 S.70th. We actually took a pickup to his house today and manually
loaded his trash. I tried to explain the dangers of an 80,000 lb. truck losing control on an icy street
and that it's all about safety for us. He seemed to understand but said recycling was being picked
up, why not garbage. The answer is we used a rear loader, stopped in the middle of the street
and rolled the carts away from the curb (the edges of the street were too icy for automated trucks
to work) and we didn't have a rear loader available for garbage. We should have all garbage and
recycling routes completed by Friday. We will not charge customers for any extras they may have
due to missed or delayed pickups.
Rick
Page 1 of 1
Rick Wichmann
From:
Sent:
To:
GOODWIN Len [lgoodwin@cLspringfield.or.us]
Thursday, March 22, 20071 :45 PM
Rick Wichmann
Cc: CandiUnger
Subject: RE: 1531 12th ST.
Thanks, Rick. I'm sure she will appreciate the attention.
Len
From: Rick Wichmann [mailto:rwichmann@sanipac.com]
Sent: Thursday, March 22, 2007 1:43 PM
To: GOODWIN Len
Cc: 'Candi Unger'
Subject: 1531 12th ST.
Len,
We have taken the necessary steps (hopefully) to ensure Ms. Bays' recycling gets picked up as scheduled. Candi
Unger, our customer service manager, will follow up with a phone call to her after her next scheduled pick up to
verify.
Rick
3/22/2007
.
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.
Page 1 of 1
Rick Wichmann
From: GOODWIN Len [lgoodwin@cLspringfield.or.us]
Sent: Wednesday, March 28, 20073:20 PM
To: Candi Unger; Rick Wichmann
Subject: RE: Chyrisse Bays 1531 N 12th St
Candi:
Thank you for following up with Ms. Bays. I'm sure she appreciates your effrots, as do I.
Len
From: Candi Unger [mailto:cunger@sanipac.com]
Sent: Wednesday, March 28, 20072:58 PM
To: 'Rick Wichmann'
Cc: GOODWIN Len
Subject: Chyrisse Bays 1531 N 12th St
J called Chyrisse today to make sure that her trash & recycle got picked up. She indicated that
everything was picked up and her empty containers were returned to her house.
CCl V\,ct ~ L.{v\'g e v
CustOtt'tA.ev seYV~ce MClv\'Clgev
. sClv\'~'PClC Iv\'c.
.
3/28/2007
Page 1 of 1
Rick Wichmann
From: Jack Kauble Uack@sanipac.com]
Sent: Thursday, March 29, 2007 11 :42 AM
To: rwichmann@sanipac.com
Subject: FW: Kimberly Buckmaster
.
From: GOODWIN Len [mailto:lgoodwin@ci.springfield.or.us]
Sent: Wednesday, March 28, 2007 4:21 PM
To: Candi Unger; KAUBLE Jack (SMTP)
Subject: RE: Kimberly Buckmaster
Thanks for following up so promptly.
Len
From: Candi Unger [mailto:cunger@sanipac.com]
Sent: Wednesday, March 28, 2007 4:20 PM
To: KAUBLE Jack (SMTP)
Cc: GOODWIN Len
Subject: Kimberly Buckmaster
I called Kimberly and a 4-yard container is scheduled to be delivered to 921 N 6th Street on
Friday 3/30.
.
The newer customer service representatives have been reminded of the services we provide
for temporary containers.
C-Cl \l'vd. ~ lAJl"vg e v
C-U$toVVtev seYV~a MCl\l'vClgev
SClVv~pClC IVvC.
.
3/2912007
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.
Page 1 of 1
Rick Wichmann
From: Delores Keith [dkeith@sanipac.com]
Sent: Tuesday, June 19, 2007 8:33 AM
To: rwichmann@sanipac.com
Subject: re: 2-8432-5
Reba wants to give kudos, that are due, to Mark (rJ 41).
If you have an employee of the month please give it to him. He is friendly, polite and
always has a smile. He is helpful and caring. On more than one occasion I have been
unable to put my cans to the curb due to my disability & he has taken care of them for
me.
I appreciate him and the service he provides. He does an excellent job of representing
your company.
Thank you,
Reba Morrison
2-8432-5
.>
6/1912007
clearw"re'
1600-3 Coburg Road
Eugene. OR 97401
I PHONE: I ri<x: f ONLI!JE
541 6881127 54i 688 5593 I www.clearwire.com
Wednesday, June 20,2007
.
Lane Apex
P.O. Box 40097
Eugene, OR 97404
:~~~
Attention: Sam Miller
Dear Mr. Miller,
I would like to say thank you for the 2 years of service I had with your company.
Today I needed to get some information on getting a bigger trash can at my home.
When I called and talked to the woman she said that my account was cancelled by
me. I let her know I did not cancel the account. I let her know my room mate made
a payment last week. She let me know that is when it was cancelled. So I told her
that the person on the Credit card is Connie Castle myoId room mate. So I gather
that my account was cancelled by her last week. I am letting you know this cause she
was not on the account to cancel the service.
So then I wanted to get at least get a 90 gal.can, back at my house so I can finish up
and clean the place. The woman said that all she can do it charge me 4.00 per trash
bag. She told me that I would be charged for delivery of the can and pick up and it
and it would be expensive. As in the status of what I need at this time I was willing
to pay for it. I asked her can I get that set up and I ,~i11 come in and pay for it. She
said that was too much work and would not assist me in this. I let her know that
someone cancelled this account with out me knowing about and I did not think that
was fair. Can she please help me this one time. She said she could not. I asked if I
am entitled to any refund. She said yes I get 13.00 dollars back in a check. Ok I
asked who else I can call to get service. She told me 2 names Sanipac and Royal. I
asked her for the phone numbers she told me she did not know.
.
Ok so I called Sanipac. Let them know what I needed and in 5 minutes I was set up
for a one time pick up for service. They will drop off my 90 gal can tomorrow and
pick it up next week. they are also going to drop off a yard can. They charged me
10.00 to drop off the cans 12.00 for trash pick up plus 5.00 for yard debris and 10.00
to come back and remove the cans. So a total of 37.00 that seems like a fair price. If
they would have charged me a 100.00 I would of done it. Due to the customer
service I received from Sanipac, I will always remember that. Due to the service I
received from Laneapex I will remember that also.
Sincerely,
Scott A. Seitz,
Scott.seitz(a?c1eanvire.com
541.501.7703
526 Warrington Ave
Eugene, Or. 97404
CC: Sanipac
-~,. __ A
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HIGH-SPEED iNTERNET MADE SIMPLE. WAY SIMPLE.
-x ..'"", -x 'XHx .Xdd X
'.
16:15 CMPLT
16:16 CMPLT
16: 16 CMPlT
16:17 CMPLT
16:17 CMPLT
16: 17 CMPLT
16: 18 CMPL T
16: 18 CMPLT
CARROLLE CALlEO CITY OF SPR RE: CART WAS
EXCHANGED FOR A SMALLER ONE. CUSTOMER HAS
BEEN CHARGED FOR 60G & HAD 90G FOR LONG TIME
I CALLED CARROLLE, WE WILL BRING 90G BACK
TOMORROW & SHE KNOWS WILL BE CHARGED FOR 90G
RATE. SHE IS UNHAPPY THAT SHE WASN'T NOTIFIED
THAT WE WERE EXCHANGING CART, I AGREE, SHE
SHOULD HAVE BEEN TOLD, I APOLOGIZED
.
.
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S · ..II@ 2007 Annual Report
anlpac City of Springfield
Quarterly Newsletters
For
City of Springfield
Quarterly Newsletters
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PO Box 10928
Eugene, Ore[JDn 91440
541-136..3600
.
Springfield
Residential Edition
PRINTED ON RECYCLABLE PAPER *
MADE FROM NONWOOD FIBER
AND POST-CONSpMER WASTE
,. .,', '~<<
_ :. ':: ,/L~ ._"__. _ _ . , _ _'-'-.: _~:' "_'. :,.' __ :. ;__:} >-{'>-"~", . ,,:/1,:?:~"> _ _ _ ,..,_:~'i-~~;;fl'~;r::~::;~~-~ ~,~;;_: ?i~:;:'--_:~;~-;~:~':;.__,;_<~ :;"';':, .',' ':.
. .',.."" It's time to decide h6~ yoU'll geV!i~;}.a~Ww:ci.springfieIB:or~us "(ciick on
of your autumn leaves and holiday tre~s~.~~Public Works under City Services!
Leaves can be used as mulch,':""Departments), Customers in unincor-
added to your compost pile, or taken to porated areas can find Lane County's
businesses that accept yard debris. schedule at 682-8565 or lanecounty.
Or, Sanipac will pick them up at no org!PW or check The Register-Guard
additional charge during the designated for an ad.
weeks on the City's schedule. Leaves You can get rid of your holiday
need to be bagged and in the street greenery by taking it to a disposal site.
near the curb, leaving room for water Or, make a donation to a non-profit
drainage, by 7 a.m. on Monday of those group to have your evergreens taken
weeks. Sanipac will pick up bags of away. Ask if your favorite charity is
leaves on other weeks, too, but there picking up trees or look in The Register-
will be an additional charge. Guard for a list of those providing this
For the leaf pick-up schedule, service. Sanipac will pick up bagged
call the City at 726-3637, look for an greenery at an additional charge.
ad in The Springfield News, or visit
FALL 2006
Please keep and
post these instructions
GLASS BOTTLES AND JARS - Clean the
containers. Use a different paper bag for
each color (green, brown or clear). Place
bags in your blue box.
MOTOR OIL- Put oil in a non-glass
container with a screw-on lid and clearly
..Iabel it. Place next to the blue box.
OTHER RECYClABlES - Go ahead! Throw tin,
. aluminum, plastics #1-5 & 7 (sorry, no #6 or
unnumbered plastics), and all paper products
(including junk mail, newspapers, magazines,
cardboard, paper bags, non-foil wrapping
paper, cereal boxes, egg cartons) together in
your blue recycling roll cart. No plastic bags,
poly foam or clothing.
,GENERAL RECYCLING INSTRUCTIONS -
Please make sure your carts are out by
7 a.m. on pick-up day. Place them at least
4 feet apart.
, ' Proper placenient of your garba'ge ,and recyclables is shown on,our websiie on the "Residential;' page. Remove YQur containers '
, , "from the .sidewalk and curb by midnight on piCk-up day so they do not obstruct public areas or interiere with handicap access: . ': ;'
Q"ost"fl'lS? " " 7'H' n"rUn
Ufi, vi " GfJlI f JO-,IDd
morn [JBtaH8tl rBcycHng
or visit www.s3i1ipac.com
Haul-i-days
Sanipac will be closed on the following days: Thanks9ivin~J, Christmas, and
Nev! Year's Day. During the remainder of the w'2ck toll owing each of these
holidays, your trash and recycling wil! be picked up one day late - even
Saturday, if Friday is your regular day.
Imagine you're baking
cookies but you toss ingredients
into the bowl without following
the recipe. It just wouldn't work!
Think of commingling as
your recipe for successful disposal
of recyclables. Make sure you
know what can and cannot be
tossed into your blue recycling
cart. For example, clothing isn't
accepted; any plastic except
#6 can be recycled; and plastics
with no numbers are a no-no.
In addition, separate your glass
from the other recyclables
and sort it into paper bags by
common colors.
For more commingled
recycling instructions, visit
www.sanipac.com or call us.
.
It's Your Right!
By law, you are entitled to the
opportunity to recycle. Here at Sanipac,
we'll help you recycle more conveniently
by providing roll carts and blue boxes
for commingled recycling. For more
details on how to recycle, please visit
our website (www.sanipac.com) - or
give us a call.
..
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HoW':dqrg:u recycle w~'~t,P~6jR~c
can't t~ke? For ideas, visit,~~'A~:;~.9Mnty's
website ( www.lanecoumy.o'f~1eW.~WM D)
or Sanipac's web~it~(~W~..~-~hipac.coml
FAa); click the "[e.~yp~e:()r:~eu~E3"linkin
the second paragrapll:"
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Sanipac@
PO Box 10928
Eugene, Oregon 97440
541-736..3600
.
Commercial Edition
PRINTED ON RECYCLABLE PAPER@'
MADE FROM NONWOOD FIBER
AND POST,CONSUMER WASTE
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We're Here to Assist You!
The Sariipac commercial team includes (from left) PI. Swick, customer service representative; Candi Seifert,
customer service manager; and Cheryl Thiesfeld and Rubie Conl,er, both customer service representatives.
Welcome to our Commercial Sales
Department, where serving your business
is our business. Whether you're choosing a
service schedule or planning a relocation,
our team is here to help. Extra pick-ups, more
Dumpsters, or hazardous waste instructions
- you name it, we have the answers. Our
customer service representative can answer
many of your questions over the phone,
or our commercial sales team is available
by phone or in person. Call us, even on a
weekend or holiday, at 736-3618.
FALL 2006
Please keep and
post these instructions ';
COMMINGLED RECYCLING - You can throw
all recyclables except glass in the same cart
instead of separating them for office paper,
',newspaper, cardboard, tin and plastics
(except #6). Doing this will reduce the.
number of recycling carts you need. Call
us at 736-3600 if you want carts removed.
~GLASS - Put clean glass bottles and jars in
,.a separate roll cart. "
:~-~---------~----------------
GENERAL RECYCLING INSTRUCTIONS ~.
Your recycling may be pickedupona .
different day and at a differehrtimethan
when your garbage is collected. If posslblei" '
your recycling center should be located less,
than 25 feet from the street orparkinglot .
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deS !OIlS; G3Ji J ,:
rnn f . ; ., ,j I" . .. .
DUL! ,or more OBlail8lJ meye li1Q InstructiOns, OJ VISit www.sal1lnac.com
Prevent Package Waste
A new website is full of practical ways for companies to
save money - and the Earth - with smart packaging decisions.
With tips galore and examples of best practices, the
website stresses planning ahead and reusing existing materials.
Visit www.deq.state.or.us/wmc/packaging/index.htm (or
http://tinyurl.com/hxh9s) and get inspired by Nike's redesigned
shoe box and Norm Thompson's annual packaging savings of
$1.6 to $1.8 million annually!
Imagine you're baking
cookies but you toss ingredients
into the bowl without following
the recipe. It just wouldn't work!
Think of commingling as
your recipe for successful disposal
of recyclables. Make sure you
know what can and cannot be
tossed into your blue bin. For
example, clothing isn't accepted;
Wh~t Abo",t the Rest?
.
Howdo you recycle what Sanipac
can't take? For ideas, visit Lane County'~ ,..'
website (www.1anecounty.org/PW_WMD)
or Sanipac's website (www.sanipac.com/
FAQ);check the "recycle or reuse" link in
the second paragraph.
any plastic except #6 can be
recycled; and plastics with no
numbers are a no-no. In additiOJ
separate your glass from the oth
recyclables and sort it into pape)
bags by common colors.
For more commingled
recycling instructions, visit
www.sanipac.com or call us.
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PO Box 10928
Eugene, Oregon 9/f,40
5~'1-736..3600
.
Residential Edition
PRINTED ON RECYCLABLE PAPER *
MADE FROM NONWOOD FIBER
AND POST-CONSUMER WASTE
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Meet Your Driver: Doug Detels
Doug is on to the next house in his
San/pac truck.
Doug Detels cleans up his own
neighborhood Monday through Friday. As a
residential driver for Sanipac on the Santa
Clara route, Doug has
lived in the area for
eight years.
"I live and work in
Santa Clara so "m able
to take my hour lunch at
home," says Doug.
Working from
6:30 a.m. - 3 p.m.
allows Doug family
time with his wife of
13 years and their
three daughters.
"I love the hours.
It's especially nice with
the family. "m home afternoons and still have
daylight in the winter;' says Doug.
Doug has worked for Sanipac for 16
years. He spent the first five doing recycling
before settling in as a residential driver. Doug
works on a somewhat old-fashioned, rear-
loading truck, which he prefers because it
allows him to get out at
each stop.
His customers are an
important part of his job.
Toddlers wait for him at
their windows because
he's a part of their regular
schedule. Doug met a
family in Danebo, and
their families now spend
time together during
the holidays.
Working in his own
neighborhood certainly
has its perks.
"I pick up my own garbage;' says Doug.
"It's unlimited service. Plus, I tip him really
well at Christmas."
..,.,ilA,S,"'.SB(}ttC~~iANDJA~.,S,',", - Clean the
...cbntaih~,.s.anapl?Qei,.;yotJr blue box.
-OIHER.~ECYCMBlE~. ';S~o ahead! Throw tin;
.alumjn~~;;Plasti9JlJt5~,jugs and bottles #1-5
',. ".&,,' .,:,' ?.(sC>.riy\.ri()#6of.Unn""'~,,. r:nbered plastics);
..p.lastj.S.~1()6.;~rY"..~a~'~.;~n.d. .aU paper prod ucts
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uesl.lons. Galli Jtl- lJu WI' nwm
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(including junk mail, newsp~PElrs,m<:lgazirle~;\
cardboard, paper bags,"nonW)llwrappi.ng.
paper, cereal boxes, E3ggc~~pn~)tog~~heti~.:,
your blue recycling rollcCi~:"Nd:;$ty[()fMW}ilk~;:'
material or clothing. ",,<;'" ", ',. ,'f...:'
GENERAL RECVClINGiNSJRlJ~TjQ~S),' ,,' .
Please make sure yourc~~ga,.~\qi.llI:>Y:..'.;.!<.,
7 a.m. on pick-up daY.81i.lc~;t8~rn-atleCil>t: ..
4feet apart. ' , , , ,'.,..'.",.., . -'._, -"
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stic Bags Puts Thern Back to Work
Great news! For the first time, Sanipac can accept plastic bags in your commingled
recycling. Grocery and department store bags can be put in your blue bin along with
plastic jugs, tubs and bottles #1-5 and 7. We still can't accept #6 plastics.
Please "bag the bags" to prevent them from blowing out of the blue bin and
creating litter.
O~r program is the first curbside pick-up of plastic bags available to Eugene
and Springfield residents. It doesn't end there. After your bags are taken from your
commingled recycling, they are turned into other plastic materials.
--- Recvclinn Plastics Checklist
id ~
1.) Is it a bag, jug, tub or bottle?
2.) Is this symbol 6 on the bottom?
3.) Is the number 1-5 or 7?
If you answered yes to all three questions,
the plastic can go into your commingled bin!
Junk Will Disappear
in the ReMoving Van
If a housecleaning or remodeling project has left you
with items cluttering your garage or driveway, give us a call.
Sanipac has always been ready to take away your junk, but
now we use a new truck dedicated to picking up Eugene
and Springfield's discards. The ReMoving Van is available
on Tuesdays and Fridays.
Begin your clean up by calling 736-3600 to find out
more about the program or to schedule our visit. Our
website also contains more details. Click on "Junk/Bulk" at
www.sanipac.com. and get started "ReMoving" that junk!
.
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Your bags, along
with other plastics,
get recycled into
items like furniture.
If not, information on recycling those plastics
is at www.sanipac.com.Click on "FYI," then "Other
Recycling." Lane County Public Works is also
available to answer questions at 682-4339.
.
County's Recycling Numbers Up
Lane County's recycling numbers are increasing! Lane
County recycled 53.7 percent in 2005, exceeding its goal
of 50 percent. Lane County is among 24 Oregon counties
that met or exceeded their recycling goals. Although
recycling rates are growing, so is the amount of trash
sent to landfills.
Sanipac wants to help raise Lane County's recycling
percentages and lower the amount of waste sent to
landfills. Have recycling questions? Visit www.sanipac.com
or call 736-3600.
Recycling Schedule Available
Need help remembering your recycling schedule?
You can now access and print your schedules at
www.sanipac.com.Click on "Residential Recycling." If
you prefer to receive a paper copy of your schedule by
mail, please call 736-3600.
.
Sanipac@
PO Box 10928
Euqrmn) Oregan 9](140
5ll1-73fi-3GOO
.
Commercial Edition
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At 3:30 a.m. on Saturday morning, most
of us are warm in our beds. Scott Hansen is
beginning his day of work as a commercial
driver at Sanipac. Scott
works 1 O-hour shifts
Friday through Monday.
"I have the weirdest
schedule at Sanipac;'
says Scott. "But it works
great with the family:'
Scott has four
children ranging in
age from 2 to 9. Being
off Tuesday through
Thursday and getting
home from work early
in the afternoons allows Scott l-fnnsen
Scott more time
at home.
His workday begins at 5 a.m. and ends
at 3:30 p.m. On Saturday he starts at 3:30
a.m. and ends at 2 p.m.
, .
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His routes vary. On Sundays he covers
everything, starting in Springfield and ending
in Eugene. On Mondays he spends most of
his shift on Highway 99
and near the airport.
Scott began his
career with us in 1999.
During his first year, he
bounced around trying
different types of jobs.
He then spent a year
working as a recycle
driver before settling
into his current job as
a commercial driver.
"I like the people
,. ' ,- -r;,~" "",,' I work with. I like the
atmosphere at Sanipac.
I like being outside and
driving around;' says Scott. His commercial
customers are glad he's at work, especially in
those wee hours of the weekend.
COMlVIlNGlED RECYCLING - You can throw
allfec:yelables except glass in the same
cartii)stead of separating tryem for office
paper, newspaper; cardboard, tin, plastic
grocery bags and plastics #1-5 & 7 (sorry,
no#6or unnumbered plastics). Doing this
willreduc:e the riumber of recycling carts
ypuneed. Callus ilt736-3600 if you want
carts removed.' ,
GLASS - Put clean gla$sbottle'S~r1djarsin
a separate roll cart. ' ,
GENERAL RECYCLING INSTRUCTIONS ~
Your recycling may bepickedupon a
different day and at a diff~rl::!n!till'lethan
when your garbage iscoUected.lf possible,
your recycling center should be located less
than 25 feet from the stn~et()r parking lot.
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-~AYE IV!ONEV &'TIME! :Gala1:toa~:~~9Yi:;litjfi'is~'a:,F~~E~~,~aiiipa(servi~'e: ';, ,- '~I:<:;
QUHstions? Gall 738-3800 for mom
nr wwws3nipac,Gom
A New
piion for Plastic Bags Puts Then1 Back to Work
Great news! For the first time, Sanipac can accept plastic bags in your commingled
recycling. Grocery and department store bags can be put in your commingle container
along with plastic jugs, tubs and bottles #1-5 and 7. We still can't accept #6 plastics.
Ple.ase "bag the bags" to prevent them from blowing out of the commingle
container and creating litter.
Our program is the first curbside pick-up of plastic bags available to Eugene
and Springfield residents. It doesn't end there. After your bags are taken from your
commingled recycling, they are turned into other plastic materials.
Irl ~. [)I t" ~. 5'" t
---- nSCycung ~ las' ICS ~l1eCi<ilS
1.) Is it a bag, jug, tub or bottle?
2.) Is this symbol 6 on the bottom?
3.) Is the number 1-5 or 7?
If you answered yes to all three questions,
the plastic can go into your commingled bin!
We Make Junk Go Away
Need to get rid of items that don't fit in your garbage
container? As always, Sanipac's junk and bulk removal
service is available every Tuesday and Friday.
Your discards will be picked up by our new ReMoving van.
Please call us in advance to schedule your pick up. Rates vary
by the item being picked up and your city. You'll find more
details on our website or by calling us at 736-3600.
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Your bags, along
with other plastics,
get recycled into
items like (umiture,
If not, information on recycling those plastics
is at www.sanipac.com.Click on "FYI," then "Other
Recycling." Lane County Public Works is also
available to answer questions at 682-4339.
"'''.
-"Ab...
County's Recycling Numbers Up
Lane County's recycling numbers are increasing! Lane
County recycled 53.7 percent in 2005, exceeding its goal
of 50 percent. Lane County is among 24 Oregon counties
that met or exceeded their recycling goals. Although recycling
rates are growing, so is the amount of trash sent to landfills.
Sanipac wants to help raise Lane County's recycling
percentages and lower the amount of waste sent to
landfills. Have recycling questions? Visit www.sanipac.com
or call 736-3600.
.
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~anlpac
PO Box 10828
EUgSf18, Oregon 9f~(~a
541-135-35110
.
Commercial Edition
PRINTED ON RECYCLABLE PAPER *
MADE FROM NONWOOD FISER
AND POST,CONSUMER WASTE
You already know that cardboard recycling
is free with Sanipac. But you may not know
that you should flatten your boxes to save
space and the frequency of your pick-ups.
Unflattened cardboard boxes waste space
in your commingle container. Flattened boxes,
however, may enable you to switch to a smaller
container. It will also help the environment
because we won't need to drive to your facility
quite as often.
Avoid being boxed into a larger container
and more pick-ups: flatten your cardboard.
COMMINGLED RECYCLING - You can throw
all clean recyclables except glass in the
same container instead of separating them
for office paper, newspaper, cardboard, tin,
plastic grocery bags and plastics #1-5 & 7
(sorry, no #6 or unnumbered plastics).
GLASS - Put clean glass bottles and jars in
a separate roll cart.
SPRING 2007
Please keep and
tillS! tluise iflSffifctions
GENERAL RECYCLING INSTRUCTIONS -
Your recycling may be picked up on a
different day and at a different time than
when your garbage is collected. If possible,
your recycling center should be located
less than 25 feet from the street or parking"
lot. If you have surplus containers, call us
to remove them.
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"-SA,VEJVUINEV _&,TI\VI~! G'cuJ1Jjpara recxCling)i E(FR~E, Sah!Rac:sfjl~ic(K.-':_"- _::":""
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for more
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fBGVGllI1g mStfliGtmnS, or VISit www,sampac.Gom
Know a Trashbuster?
You may know about a business-perhaps your own
-that has lowered its impact on the environment. That's
a Trashbuster and could be eligible for Lane County's
Trashbuster Award. The program is open to businesses,
individuals, special events and non-profits. The deadline
for nominations is August 31 st, so call 682-4339 or
visit the County's website, www.co.lane.or.us. and click
on "Departments," then "Public Works" and scroll down
to "Forms:'
Trade up to a reuseable water bottle, fill
it with our area's sweet water and help put
an end to the parade of water bottles going
to the landfill. If you need to throwaway your
disposable bottles, please put them in your
commingle recycling - not the trash.
The most environmentally smart way
to provide at-work water is to add a water
fountain or cooler with washable cups.
.
.
Find Trash, Recyciing
Info At Our Website
Need to know our cart sizes?
Interested in recycling your electronics?
Sanipac's website, www,sanipac.coffi, is a
good starting place to find answers.
Click on the "Commercial" tab for trash pick-
up information. For recycling tips, click on the "FYI"
tab and scroli through the recycling section.
The "FAQ" area is searchable by typing in key words.
Add or drop services via the
"Customer Service" tab.
You'll learn lots of what you
want to know at sanipac.com!
/
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Biodiesel Moves Sanipac
Sanipac now uses biodiesel fuel to power its fleet.
Biodiesel fuel emits less carbon into our atmosphere,
reducing the impact of climate change.
Sanipac's conversion is the first for a garbage and
recycling company in our area and third in Oregon.
Sanipac's 85 trucks run on B20. The trucks operate 19
hours a day, 7 days a week.
Just like recycling,
reducing carbon
emissions is a relatively
easy way to protect our
environment, and we're .
pleased to do our part.
~
.
S m "",
_Manlpac"
PO Box 10928
Eugene, Oregon 97440
541-736-3600
.
Springfield
Residential Edition
PRINTED ON RECYCLABLE PAPER *
MADE FROM NONWOOD FIBER
AND POST-CONSUMER WASTE
Commingling No-Nos
What's in and what's out?
When it comes to your recyclables, some items simply don't
cart. The rejects include: Carpet
Chemicals and pesticides
Paint
Pet waste
Lawn chairs
Light bulbs (fluorescents mav be
ree.fe/ad at
.stort?s)
Yard debris
Wood
Pillows
Styrofoam 1M
Toys
Recycling options do exist for most items that can't be put out for curbside collection.
For information, check the "FYI" section of our website, www.sanipac.com. or call us,
Trade up to a reuseable water bottle, fill it with our area's sweet water
and help put an end to the parade of water bottles going to the landfill.
If you need to throwaway your disposable bottles, please place them in
your commingle cart - not the trash.
SPRING 2007
Please keep and
post these instructions
'-"" , ,-.'1
GENERAL RECYClING!NSTR~CTIONS..~'
PI~ase make sure your. carts <:ire o.ut by
7a.rrt on pick-up dciy. Place-thElmatl~as!
4 feet apart. All recycling must be, clean.
OTHERRECYClABlES-Go ahead! Throw
c1eantin;ali.J'Iliriu~;.plastiG tubs, jugs and
. Qottles # r5~ 7 {s()rry, 'no #6 o~u.nnumbered
plastiCs);pla,sti~grogerybags; ~nd all paper
proejucts (indudirlg, junk mail, newspapers,
mag~ipes, card~()ard, paper bags, non-foil
'f'rapping paper; ~erealboxes,eggcartons)
.,together.i!1 yoUi-blue recyelingroll cart.
NoStyrofoam-likEl r1;1aterial, clothing or
biomedical.waste. '. . '
- . ' .
GLAS.S BOTTLES AND;JARS~Cleanthe
c:ontainers and placeinyourblJe box.
MOTOR OIL - Put oil in a-nbncglass
sontainer with a screw:on lid and clearly
label it. Place next to the blue,box. .'
':':<'Propef'plaieme~l olvilUr garbage andJecyclablesis,shown o~ our web site Qn the:"Residential",:page. Remove your contai~erS)'d~':;7';
;,~;:: frOJfi-the~si~ew~ili~a~~~' curb' by midnight on pick-up day so'they do not obstruct public:areas' or interfere With'handicaP, a~c~st~Z~l~~
Questions?
738- 3600 for more detailed recycling instructions, or visit www.saniIJ3c.GOm
n 0 0 7
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RECYCLING SCHEDULE
APRIL SEPTEMBER
7
14 ~
21 9
28 16
30
fill A Y OCTOBER
5 6
6 7 13
,~ 19 14 20
,J
20 21 27
27 23
JUN E NOVEMBER
3 "
11
i7 18
24 25
JULY DECEMBER
- '7
8 14 8
15 20 21 15
22 "8 16 22
29 23
30
AUGUST
3 4 o = Holiday:
5 11 pick-up is one day
12 17 18 later when your day
19 25 falls on or following
26 3i the holiday.
.
After your hauler takes away your
recycling, the materials are reused to create
new products, In fact, plastics like ketchup
bottles make lip half of all carpeting.
AREA MAP
Find the zone that includes your address.
Its color matches the color of the week
Sanipac will pick up your recycling.
Biodiesel Moves Sanipac
Sanipac now uses biodiesel fuel to power its fleet.
Biodiesel fuel emits less carbon into our atmosphere,
reducing the impact of climate change.
Sanipac's conversion is the first for a garbage and
recycling company in our area and third in Oregon.
Sanipac's 85 trucks run on B20. The trucks operate 19
hours a day, 7 days a week.
Just like recycling,
reducing carbon
emissions is a relatively .
easy way to protect our
environment, and we're
pleased to do our part.
~'"
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.
S .. ".,
anlpac@
PO Box 10928
Eugene, Oregon 97440
541-736-3600
.
Commercial Edition
PRINTED ON RECYCLABLE PAPER *
MADE FROM NONWOOO FIBER
AND POST.CONSUMER WASTE
t,:'
'~
John McFadden Loves Driving
Even at 16, John
McFadden was in love
with driving. Now he's
driving for Sanipac
every weekday in West
Eugene, the Valley
River area and north of
the Willamette River.
"On Tuesdays, I
do an industrial route;'
John says, "I get to
see the owners and
'1\1..
talk to them. Kids
at the apartment complexes like to ride their
bikes around and while they are usually pretty
heads-up, they need to be careful around me;'
John has safety tips that can help everyone stay
safer; see the back of this
newsletter.
"~arbage hauling has
changed a lot over the years;'
says John, who has worked in
the business for 30 years and
has been with Sanipac for
nearly nine years. "We L1sed
to go behind houses to empty
cans into our big can, Then
recycling came along, which
was another big change;'
John says his customers
benefit from Sanipac's team effort - the
mechanics, office staff and dispatcher. "I've
got good people to work with;' Coworkers and
customers feel the same about John.
County Increases Disposal Fee.~'Sept.1'
Lane County. is increasing its disposal
fee from $45 per ton to $65 per ton
effeeti\ieSeptember'1; 2007. We'll send
COMMINGLED RECYCLING - You can throw
all clean recyclables' except glass in the
same container instead of separating them
for office paper, newspaper, cardboard, tin
cans, plastic grocery bags and plastics #1-5
&7 (sorry, no#6orunnumbered plastics).
GLASS - Put clean glass bottles and jars in
a separate roll cart.
you a letter by Aug~~t{withinformation'.
on how this increa$El"will affect the,co~t
of your Sanipac servic~.
"'--c ',,' ._'~
, '
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SUM.MER 2007
Please keep and
post these instruction~
GENERAL RECYCLING INSTRUCTIONS.;.
Your recycling maybe pitkedup ona
different day and at adiffE)rent time than'
when your garbage is collected.lfppssible;
your recycling center ~h6uldbe located ·
less than 25 feet from the street orpafking
lot. If you have surplus cOritaine.rs, call us
to remove them.
Questions? Gall 736-3600 for more detailed recycling instructions, or visit www.sanipac.com
Hints from your Hauler
John McFadden, our featured driver, offers these
safety tips for Sanipac's commercial customers:
1
2
When the back-up beeper sounds, move
far away from the rear of the truck.
Children at apartment units should stay
grouped together on the curb, not in
the driveway,
3
The trucks need time and space to stop.
While the driver has spotting mirrors
and cameras to assist him in seeing the
front, back and sides of the vehicles,
you should avoid sudden actions near
the vehicle.
4
If you hear the air horn, pay attention!
The driver is alerting you to a potential
problem.
Put Commingled In
Cardboard Container
The sign on your recycle bin may say "Cardboard
only," but it's out of date. Commingled recycling
means everything except glass can go in the bin
- despite what the sign says. Go ahead: add office
paper, plastic grocery bags (bagged), tin cans,
plastics (except #6), magazines, newspapers and,
oh yes, flattened cardboard.
.
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Your recycling means milk jugs become
plastic furniture!
Remember - our ReMoving van will take away .
your junk and bulky items every Tuesday and Friday.
Details are on our website (www.sanipac.com) or
call us at 736-3600.
It's Your Right!
Eugene and Springfield businesses are entitled,
by state law, to be able to recycle. We will
provide you with the containers. Contact our
office at 736-3600 to start recycling, and call
or visit our website (www.sanipac.com) for
information on business recycling.
Biodiesel works!
Customers have been commenting on our move to .
biodiesel for our trucks. We've heard "good for you for
being green" and "biodiesel has a better odor." Biodiesel
is working for us, too!
.
S . "ill
anlpac
PO Box 1092B
Eugene, Oregon 97440
541-736-3600
.
Residential Edition
PRINTED ON RECYCLABLE PAPER *
MADE FROM NONWQOD FIBER
AND POST-CONSUMER WASTE
Bob Martin, "Go To" Guy
Bob Martin can do it all: pick up garbage
or recycling on commercial or residential
routes; drive six different types of trucks; work
morning, noon or night
on weekdays or the
weekend. In other
words - Bob fills in
when the regular driver
is out.
"I really like the
variety," Bob says. "I
might do a garbage
route in Springfield
or I might cover a
recycling route in
Eugene, which collects
from two garbage routes."
Bob has seen changes during his 11
years with Sanipac. "With commingling
available, customers are moving to smaller
garbage cans,"
This former long-haul driver knows not
every motorist is happy to see a garbage
truck. "I hope people
understand that we're not
trying to hold up traffic;'
he says. "But we have to
watch for parked cars,
overhead wires, traffic and
buildings, as well as get
close enough to grab the
cans."
With his interest in
safety, Bob has some tips
for customers on the back
of this newsletter,
Bob makes as many as 700 stops during
a day's work, but he says, "We still care, and
it feels good~
Bob Martin sets off on this day's drive!
GENERALRECYClINGINSTRUCTIONS -
:Ple~seniake ~ur:~~YQUr?arts are out by
7a'JTl~c)n pick-upd~y"Place them at least
.~.f~e.tapart AU re(;Y9Iipgmust be clean.
GI.A~SBOTIlESAND JARS - Clean the
:c()ntainer~(al1dpl~ce.inyour blue box.
MQTOR OIL ':put oirin?non-gfass
c?niiinerWithascr~w-6n lid and clearly
" .label it: Place next to'theblue box.
- " . . .
SVMM,ER200?
,."!lleasheepand "
,.,.@sftheseinstructilins,
OTHER.,RECVClABiES~<3oahegdi Jhrpw,
clean tin and 'alu'MirJurrii9ahs;plkstic tubs, '.
'.'.:_""",, .~_ /' _~'_>~ :" ",'i, .._~'" -,. ,:";; _"",~, {
jugs andbo.ttle~ -~J;f:i: ~i>7(s8rry,:no #f3or
unnu mberEH:J>'pi<i$tic~);}andall:p~lperprocJucts ,
(including JU!1kQJail,'A~Yv~p'ape~~,-;n-agaZi_nes, ,'.
flatteneqcardboard;pa'per:bags;nbncfoil '" ."
wrapping "p~per,t~F~al,bo.>:~s',eggcartql)s)" .'
togetherinY9.urbI0~ recycling roB :(;i:lliPleaie .
bag your "pla~ti(;,gip6~rYbagsj".,N6~Styrbfoahi'~.
like materi~f;.C16thi~g"orbi6niedi2al';";;~ste.'" .,
,', ',; -. 7' : ...... '_ _ "'_ " .', _ >~~"<_'" _'
Questions? Gall 736-3600 for more detailed recycling instructions, or visit www.sanipac.com
Hints from your Hauler
Bob Martin, our featured driver, says he loves to see
children waving to him but, "it's not safe for them to chase
us from can to can." Other safety tips:
1. Children need to stay grouped together on the
curb, not ~ear the arm or body of the truck.
2. When the back-up beeper sounds, move far
away from the rear of the truck.
3. The truck arms that clamp onto your cart need
clearance. Be sure you and your vehicles are at
least 4 feet away.
4. The trucks need time and space to stop. The
hauler has mirrors and cameras to assist in
seeing the front, back and sides of the vehicle,
but you should avoid sudden actions near it.
5. If you hear the air horn, pay attention! The driver
is alerting you to a potential problem.
. , J~~~-""
e&
\
Mirrors pack a wallop!
Keep your head (and
body) out 01 their way.
It's Your Right!
Eugene and Springfield residents are entitled,
by state law, to be able to recycle. Sanipac provides
wheeled carts for commingled recycling and blue
bins for glass. We supply them for our customers
inside the city limits and urban growth boundaries
of the two cities. For more details on how to recycle,
please visit our website (www.sanipac.com) or give
us a call at 736-3600.
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Melissa, a student at
Holt Elementary in
Eugene, wrote a letter
(left) thanking driver
Rick Thomas and safety
supervisor Jack Kauble
for teaching her class
about being safe around
Sanipac's trucks.
,~
--------
Rob Borns, one of Sanipac's recycling drivers,
drew this scene for a safety coloring book that
is available at our office.
County Increases Disposal Fee
Lane County is increasing its disposal fee from
$45 per ton to $65 per ton effective September
1, 2007. We'll send you a letter by August 1 with
information on how this increase will affect the cost
of your Sanipac service.
.