Springfield DPW
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F.I.R.S.T. Response

The City's Fast Incident Response & Solution Team (F.I.R.S.T.) is just a phone call away!

 Our Committment to you....

When you request our help, we will call you back within 24 hours.

Together, we will make a plan to best respond to your service needs.


How do I get assistance from FIRST Response?

  • FIRST will respond to calls during normal work hours (7 am - 3:30 pm) Monday through Friday.

What if it's after normal work hours?

  • We will respond to maintain vital services (drainage, wastewater, transportation).

  • Call the Police Department's non-emergency line at: 541-726-3714.


What kind of problems?

  • plugged sewers

  • flooded streets

  • glass & debris on the roadway

  • damaged signs

  • signal outages

  • stranded motorist assistance

  • traffic control assistance

First Response Truck

If the incident is life threatening or has the potential to cause serious property damage, call 911.

Check out Animal Control's facebook page for missing pets:


The FIRST program was created to provide a fast avenue for citizens to get in contact with City maintenance staff to resolve problems.

The Operations Division is responsible for this program and maintaining the following public infrastructure:

  • Streets - sweeping, patching, snow & ice control, removal of road hazards

  • Landscaping - planting and maintaining street trees

  • Traffic Controls - signals, signs, pavement markings

  • Wastewater Collections- maintenance of sewer lines, repair of manholes, TVing lines

  • Stormwater Drainage - Surface and subsurface drainage: prevent flooding, maintain ditches, drainage canals, and maintain storm pipelines


Contact Us: (541) 726-3761

City of Springfield, Oregon